I have an Apple product return scheduled for pickup via FedEx, and the experience has been nothing but frustrating. I was initially told the courier would arrive on Friday morning between 9-10 AM. I waited until 10:30 AM, but no one showed up. Around 11 AM, a FedEx courier called, saying they usually come to my area between 10-11 AM and offered to reschedule for Monday between 10-11 AM. I agreed.
Today is Monday. At 11 AM, I called the same number (05332**) to check the status. I spoke to F* D****, who rudely told me no such time slot was given. Instead of providing a clear update, he dismissed my concern, saying he could come any time until 5 PM and that I should just wait all day. When I asked for a specific time, he replied, "You decide, don’t wait then."
This is unacceptable. I have been trying to return this item since Friday, and the refund process is already slow. Apple and FedEx need to improve their coordination and customer service immediately. I expect a proper pickup time and a resolution without further delays.
I am facing a return issue with Apple. After submitting a return request on Friday, I was informed that the courier would contact me on Monday or Tuesday. However, the courier company, TNT, made only one call on Monday morning, which I missed because I was in a class. When I try to call back, I am t...
I've been waiting for my package for more than 15 days, and despite numerous complaints, FedEx has yet to deliver it. It's extremely inconvenient to have paid for a service that isn't being delivered as promised. I attempted to contact their customer service department, but they appear unconcerned a...
I've been experiencing a frustrating issue with FedEx when it comes to receiving my international shipments. They inexplicably hold my packages at customs without providing any reason for the delay. To make matters worse, when I reached out to the so-called authorized personnel, Mr. P**, via email, ...
I've been trying to get in touch with UPS for the past few days because they haven't delivered the product that I ordered, despite the fact that Apple indicated that the expected delivery date was today. I called the customer service department several times throughout the day, and each time, the re...
I placed an order through Apple.com, but the package was never delivered to my home. When I reached out to Apple support, they said they can’t intervene in shipping issues—which is absurd, considering they chose the courier. I pleaded with several representatives to at least notify UPS about the iss...
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