Fedex Delayed My Customs Process by Sending Wrong ATR

Our shipment, which arrived at Istanbul customs from France via FedEx Express on June 16, is still stuck in customs due to FedEx preparing the ATR document incorrectly three times. As a result, we are unable to issue end-of-month sales invoices and are burdened with a significant VAT liability. The only communication we receive from our contact at FedEx consists of brief emails saying things like “we are in contact with France” or “we are trying to speed things up.” When we call the customer service center, they simply respond that they cannot help and end the call. We want to contact FedEx’s head office in Turkey, but there is no phone number available. I have been involved in supply chain operations for over 30 years, and I have never encountered such a problematic and poorly managed system.