Our shipment, which arrived at Istanbul customs from France via FedEx Express on June 16, is still stuck in customs due to FedEx preparing the ATR document incorrectly three times. As a result, we are unable to issue end-of-month sales invoices and are burdened with a significant VAT liability. The only communication we receive from our contact at FedEx consists of brief emails saying things like “we are in contact with France” or “we are trying to speed things up.” When we call the customer service center, they simply respond that they cannot help and end the call. We want to contact FedEx’s head office in Turkey, but there is no phone number available. I have been involved in supply chain operations for over 30 years, and I have never encountered such a problematic and poorly managed system.
On June 16, our shipment arrived at Istanbul customs via FedEx Express from France. Since then, we have been unable to clear the shipment because FedEx has incorrectly prepared the ATR document three separate times. This repeated mistake has prevented us from completing customs clearance and severel...
On June 4, I handed over my international shipment to FedEx in Istanbul for delivery to Algeria. The package arrived at Algerian customs on June 11. As the sender, I submitted multiple payment authorization documents to FedEx Algeria, clearly stating that all customs fees and related taxes should be...
On June 18, 2025, my products were picked up from Switzerland and were initially scheduled for delivery on June 20. However, the shipment was first delayed for two days in Switzerland, then unnecessarily routed through multiple countries. Later, FedEx sent an apology email explaining that the delays...
We sent a package to our customer from Canada as a DAP/DDU within the scope of the micro-export. Then we got a call from FedEx, they said that we didn't pay the shipping fee. I asked them to send the invoice to me. When I examined the invoice, we noticed that was the Canadian Customs Fee and VAT of ...
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