On Wednesday, October 8, I purchased a product from the international brand Camden Remini. After the product arrived in Turkey via FedEx, I was informed during customs procedures that I would need to pay a high fee of ₺15,000 to receive it. Because of this, I chose to return the item instead, but an additional €300 fee was requested for the return process. I contacted FedEx customer service multiple times throughout this ordeal, but I only received responses every 3–4 days, and new charges kept being added each time. I have the order summary and made a payment of ₺2,930 for the delivery order via bank transfer. The process is being handled at the Istanbul Çatalca Customs Office, and this issue has been ongoing since November 17. I have never encountered such a situation before. I request that the product be returned to the brand and that the product cost be refunded to me. I kindly ask for this issue and the inconvenience I have suffered to be resolved as soon as possible.
I recently purchased a product from overseas and paid €175 for the item, plus shipping costs. When the package arrived in Turkey, it was held up in customs. FedEx directed me to a company called Medtria, which demanded ₺25,000 in customs clearance fees for a ₺6,500 product! This is an exorbitant an...
I am experiencing a serious issue with FedEx cargo at Özdemir Customs Brokerage, Istanbul branch. My gift package (tracking number: 884774276863) has not been delivered to me and has been held in customs for about three days. Despite my willingness to complete all necessary procedures and payments, ...
I bought a record from Germany. Unfortunately, I made a mistake and bought over 150 Euros. The plates came to customs with Fedex. After this point, I could not get proper support from Fedex Turkey. The customs broker they recommended only pushed things uphill from the very beginning. He requested a ...
On October 12, 2024, my 34 USD fishing reel arrived at Istanbul Customs, but FedEx failed to notify me at any point. I discovered on my own that my item had been sent to storage. When I contacted FedEx, they directed me to Medtria Customs Brokerage, which then quoted a shocking total of approximatel...
On October 12, 2024, my 34 USD fishing reel arrived at Istanbul Customs, but FedEx failed to notify me at any point. I discovered on my own that my item had been sent to storage. When I contacted FedEx, they directed me to Medtria Customs Brokerage, which then quoted a shocking total of approximatel...
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