FedEx lost my package during transit, how can I file a claim?

On June 18, 2025, my products were picked up from Switzerland and were initially scheduled for delivery on June 20. However, the shipment was first delayed for two days in Switzerland, then unnecessarily routed through multiple countries. Later, FedEx sent an apology email explaining that the delays...

FedEx is deliberately not delivering my package with tracking number 880098089610. For about a month, they have failed to deliver the package I sent to my customer. I tried to get help through their website, opened two cases, but they closed both without resolving the issue. They did not deliver the...

As a customer of FedEx, I am reporting the loss of my commercial shipment (tracking number: 390952632), which was supposed to be delivered to my company, Consultra, at our Istanbul address. The package was sent by Autexıer/FR on 02/17/2025 but never arrived within the promised timeframe. Despite mul...

I am reaching out to FedEx customer service because I have received no response to my emails regarding a missing package. I ordered a product on January 23, and according to the tracking information, it was supposedly delivered on January 29. However, I never received the package. I have emailed Fe...

I sent an urgent and critical document from South Africa, and I believe FedEx lost it. Instead of taking responsibility for their inadequate service, they attempted to shift the blame onto Aras Kargo. This is not only unprofessional but also highly offensive, as I did not choose Aras Kargo—FedEx did...

I sent an A4-sized package containing important legal documents via FedEx to North Macedonia, but instead of delivering it, FedEx has been sending me daily apology messages saying, "We plan to deliver your package tomorrow. We apologize for the delay." Beyond these automated messages, no action has ...

I am beyond frustrated with FedEx’s handling of my packages, which have been missing for over seven months now. After receiving two tracking numbers, I waited, only to receive a message one month later asking if someone was available to sign for the package. No one contacted me directly, and since t...

My FedEx shipment, sent from Turkey to France, has been on its way for 10 days, but it still hasn’t arrived and is not at the address I provided. I have no idea where my package is, and it appears to be lost. I demand that my shipment be located and delivered to the stated address as soon as possibl...

FedEx shows the delivery date of the product, which was shipped on 3/6/2024, as 4/6/2024 on the tracking system. However, at the end of the day on 4/6/2024, the description 'delayed' appeared on the tracking system, indicating that the delivery place kept it in its warehouse in Paris. There was no r...

It's been 17 days, and FedEx, a well-known brand worldwide, still hasn't been able to deliver a file to Macedonia! Seventeen entire days! Even though they are the main carrier, they won't give us information because we go through a middleman courier. This middleman, called Kargomkolay, is giving us ...

Hello, on December 22, 2023, I've been facing a critical issue with my products from China, and for the past two weeks, there has been no resolution. The delivery address includes an open title located on the description of the location, which has been wrongly added. To correct this, they demanded a...

Hello, the tracking number for my package, 642147024620, has gone missing. FedEx is proving to be a seriously untrustworthy courier company, failing to meet its obligations in any way. It's impossible to get in touch, let alone speak with a representative. I sent them an email but received no respon...

The package which I sent to America was lost on 28/01/2023. I learned that the package was lost when the receiver on the other side contacted the Fedex office in their region. The Turkish TNT/FedEx office provided evasive and misleading information. After the package disappeared, TNT/FedEx did not s...