According to the regulations for purchasing personal items from abroad, the total cost of the product and shipping must not exceed €30. As someone aware of this rule, on January 24, 2024, I purchased a Dental Tartar Cleaning Device from Alibaba.com for $7.99, paying a discounted shipping fee of $9.10, bringing the total to $17.09. However, when the product arrived in my country via FedEx, customs clearance was not completed by N**** A****. The reason provided was that the product price was calculated as $7.99, but the shipping fee was inaccurately assessed at $29.10, making the total $37.09, which exceeds the €30 limit. Despite providing proof that the shipping fee was $9.10, Ms. N*** insisted it was $29.10 and directed me to contact 'Özdemir Customs Brokerage'. When I reached out to the brokerage, they stated the issue was not related to them and that I should contact FedEx again. Despite my explanations and proof, Ms. N*** maintained that the process would be based on a $29 shipping fee. However, the total amount I paid is $17.09, and another site, Temu, offers free shipping. I have reported this situation to the Ministry of Trade via CİMER and requested that the matter be resolved accurately based on the documentation I have provided. I ask that no further action be taken until a response is received.
I ordered a package from Alibaba.com with tracking number 779347166360, only to receive an email that it was held up in customs. I reached out to FedEx, and they directed me to contact gumruk@medtria to resolve the issue. After repeated follow-ups, they finally calculated the taxes and fees for my i...
On October 12, 2024, my 34 USD fishing reel arrived at Istanbul Customs, but FedEx failed to notify me at any point. I discovered on my own that my item had been sent to storage. When I contacted FedEx, they directed me to Medtria Customs Brokerage, which then quoted a shocking total of approximatel...
On October 12, 2024, my 34 USD fishing reel arrived at Istanbul Customs, but FedEx failed to notify me at any point. I discovered on my own that my item had been sent to storage. When I contacted FedEx, they directed me to Medtria Customs Brokerage, which then quoted a shocking total of approximatel...
I ordered a Wi-Fi modem distributor worth $28 from Alibaba, and it arrived in Turkey via FedEx with tracking number 882187466917. However, despite the product being clearly for personal use, the FedEx Turkey branch claims it is for commercial purposes and refuses to deliver my shipment. I provided ...
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