Dyson

I purchased a Dyson Purifier Big +Quiet Formaldehyde device from Dyson’s official website approximately three months ago. After using the device for some time, I began experiencing a persistent and unpleasant odor that has been ongoing for about one and a half months. The UOB value consistently show...

I purchased a Dyson 15 vacuum cleaner on 16.05.2023 with the promise that it would be a long-lasting product, but in a short time both the suction power dropped significantly and its physical condition deteriorated to the state seen in the photos. Although these problems started while the device was...

+1

I am experiencing an ongoing issue with the head of my Dyson Big Ball Animal Pro 2 vacuum cleaner. The head is faulty and I cannot use the product properly in its current condition. Despite contacting your customer service multiple times regarding this problem, I have unfortunately not received suff...

I purchased a Dyson Coanda 2xi from Boyner on December 20, 2025. Only one week later, during my third use, the anti-tangle brush head broke, as the plastic section around the grip area completely separated. I first contacted the Boyner store where I purchased the product, and the staff informed me t...

I contacted Dyson customer services on 6 January regarding the Dyson Airstrait and was clearly informed that a 10% discount would be applied to this product and that it would be restocked shortly. Relying on this information, I deliberately postponed my purchase and did not buy the product at the pr...

I sent my Dyson Airstrait (Amber Silk color), which I purchased brand new, to the service center around January 8 due to color peeling and performance issues. Instead of repairing my original product, the service center replaced it with a different unit. Although the replacement arrived in a sealed ...

I purchased a Dyson V16 vacuum cleaner from the MediaMarkt store in Marmara Park shopping mall on 27.01.2026. When I opened the box, I saw that the wall support itself is inside, but there are no screws or wall plugs included for mounting the wall support to the wall. I carefully checked the whole b...

I purchased a Dyson Airwrap model 3HP-EU-BB6991A on July 4, 2025, from the Media Markt store in Kepez, Antalya. Since the very beginning, the thin curling barrel has not wrapped my hair properly, but at first I assumed the issue might be due to my own usage and started using the thick curling barrel...

I purchased my Dyson V15 Detect Absolute cordless vacuum cleaner on February 25, 2023. For approximately the past month, the device has been frequently stopping on its own while in use, and during each cleaning session, it stops 8–10 times. This issue actually started before my warranty expired, but...

I am filing a complaint against Dyson and the parallel importer Mobile Land regarding a Dyson Gen5 vacuum cleaner that I purchased through the Mobile Land website in December 2025. After about a month of actual use, approximately a week ago, the vacuum malfunctioned when the dual-rotating wheel of t...

I purchased a Dyson V15 Detect from the Dyson store in İzmir, Türkiye. Over the past two years, my user experience has been extremely disappointing due to the product’s lack of durability and Dyson’s approach to repairs and spare parts. Within just six months of use, the motor repeatedly stopped wor...

In April 2024, I purchased a Dyson V15 vacuum cleaner with 3 attachments from Dyson’s official website, paying $667. About 15 months later, in 2026, a friend of mine purchased the same Dyson V15 model, this time the fully equipped version with all attachments, again from Dyson’s official website, fo...

I am writing regarding the Consumer Arbitration Committee decision numbered 151520250001686 and the ongoing dispute with Dyson Turkey concerning my Dyson V15 Detect Absolute vacuum cleaner. For approximately 1.5 years, I have been facing the same unresolved issue, which has now escalated into a seri...

In March 2024, I purchased a Dyson V12 SV46 vacuum cleaner from a Teknosa store. I have been using the device for about two years and during this period I have encountered the same problem dozens of times. The vacuum constantly stops and fails to work properly, it turns on and off intermittently, an...

I purchased a Dyson V15 cordless vacuum cleaner directly from Dyson’s official website on October 1. I did not open the box at all until recently. When I finally opened it and removed the product, I noticed scratch-like deformities on the gray handle parts, and the metal gray inner filter was dented...

This is a formal complaint regarding a severe breach of corporate ethics and professional misconduct by Dyson Turkey between January 5th and January 7th, 2026. While the background involves a 17-day delivery delay of my Dyson Gen5detect (Order: 360 4705037739), this report focuses on the abusive tre...

After the warranty period ended on my Dyson V15 vacuum cleaner that I purchased from Dyson, I began experiencing serious issues that I believe are manufacturing-related. About one month after the warranty expired, the laser head stopped working. Then, approximately two months later, the rubber compo...

I purchased a Dyson Gen5 Detect cordless vacuum cleaner on 29 November 2025 via Trendyol from Dyson Turkey’s official seller, and the product was delivered to me on 2 December 2025. After using the device only twice, it started to make an abnormal noise from the floor head, so I contacted Dyson cust...

I purchased a Dyson V15 Submarine vacuum cleaner from Teknosa, and I have been experiencing serious problems with the product and the after-sales service. The foot part of my vacuum broke, and on 29.07.2025, I created a request for this issue. Today is 05.01.2026, five months have passed, and the sp...

I bought a Dyson Gen5Detect vacuum cleaner from the Dyson website, and I have been having a repeated problem with the carpet head. The wheel section on one side of the carpet head has broken again. I noticed this latest breakage about one month ago. Previously, the same part of the same carpet head ...

I own a Dyson Gen5 Absolute vacuum cleaner and for about the last two months I have been experiencing recurring problems with the device. Especially when using it with the carpet attachment, the vacuum sometimes does not turn on at all, and if it starts working, it suddenly stops during use. At firs...

I purchased a Dyson V12 Slim Absolute from the official Dyson Turkey website on 20.12.2025 with order number 2705051957 and invoice number S012025000231946. From the very first use, the pet brush head started to make a scraping noise while rotating and it is clearly not working as it should on a bra...

I purchased my Dyson V12 vacuum cleaner through Dyson.com, and in December 2025, the gray section of the tube broke, with the locking clip coming loose. Because the product is out of warranty, I was told that they could not assist me. Frankly, it was very disappointing to see a product I paid a hig...

I purchased a Dyson HP1 air purifier in Türkiye and started experiencing a serious issue with the device in less than 14 days. When I set a target temperature, for example 21°C, the device heats until it reaches that value, then correctly switches to cooling mode and slows down. This part works as e...