I am experiencing an ongoing issue with the head of my Dyson Big Ball Animal Pro 2 vacuum cleaner. The head is faulty and I cannot use the product properly in its current condition. Despite contacting your customer service multiple times regarding this problem, I have unfortunately not received sufficient support or a clear solution. My product is now out of warranty and I am currently unable to receive any effective service or assistance for this issue. I am requesting that the faulty head be replaced, either free of charge or as a paid replacement, so that I can continue using the vacuum cleaner. My case reference is VH1-EU-NNA0493A. If a free replacement cannot be provided, I expect clear and constructive assistance for a paid replacement option. Otherwise, I will have to share this situation on consumer platforms, online complaint websites and similar channels. All of my household products are Dyson, and I have never experienced any issues with your brand before. This is the first official request I am submitting, and I expect Dyson to stand behind its product quality and customer satisfaction and to offer a fair resolution as soon as possible.
I purchased the Dyson Big Ball Allergy 2 vacuum cleaner in 2019, and the head attachment has broken three times in the exact same spot (the wheel area) during completely normal home use. The first time it broke, I purchased the replacement myself. The second time, Dyson sent a new one free of charge...
Dear Dyson, I own a Dyson Big Ball Allergy 2 vacuum, serial number VK6-EU-NMJ2222A, and recently, the pneumatic handle broke. This issue has significantly impacted the vacuum’s performance, making it difficult to use properly. Since my device is still under warranty, I request a replacement handle ...
The main cleaning head of my Dyson V10 vacuum has broken. Although the product is no longer under warranty, I believe that even if it were, Dyson would still classify this as “user error” and refuse assistance—just as they did with another part I had replaced before. At that time, I accepted the exp...
I own a Dyson Big Ball Animal Pro 2, and the dust bin detached and became unusable. I contacted Dyson customer service, and they informed me that I would need a replacement part and suggested I monitor the stock through their website. It’s now been over a month, and I still can’t use the product. E...
I own a Dyson Bigball2 corded vacuum cleaner, and the cleaning head broke down. I reported the issue and created a service request on May 12, 2025. At that time, I was told the replacement part was being sourced and would be shipped as soon as possible. Since then, I’ve called customer service mult...
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