About one year after purchasing my Dyson V15 vacuum, I started experiencing an issue where the device would shut off on ...its own while in use. At first, this happened occasionally, but now it occurs almost every 25–30 seconds, and the device’s memory resets each time, making it impossible to use the
I purchased a Dyson V16 vacuum cleaner from a store in November, at the time when it was first released and there was no... ongoing campaign. Today I saw that there is a current campaign for the same product and that two different pieces of equipment are being given as gifts with it. As someone who has
I have been using a Dyson V12, purchased in Turkey in July 2023. Last week, the bellows component, which is a flexible a...nd continuously moving part, lost its functionality. Considering the overall quality perception of the product and the expected level of durability, it is worrying from a user pers
I purchased a Dyson Big Ball Absolute 2 vacuum cleaner from the Dyson store on Trendyol on 13.02.2026, and the product w...as delivered to me on 16.03.2026. On 17.03.2026, while using the device in a normal and careful way, the end of the telescopic connection pipe came off from its place and the vacuu
I am experiencing a serious problem with the flexible/hinged attachment designed for cleaning under sofas, which I use w...ith my Dyson V12 vacuum cleaner. This attachment has only been used for its intended purpose, that is, to clean hard-to-reach areas such as under the sofa. Despite the absence of a
I purchased a Dyson Big Ball Absolute 2 vacuum cleaner from the Dyson store on Trendyol on 12.03.2026. During only the s...econd time I used the device, the white part inside the pipe cracked and the pipe came off in my hand, which I find completely unacceptable for such a new and supposedly high-quali
I purchased a spare part and a maintenance (care) package from Dyson’s website about a week ago. After my purchase, I co...ntacted Dyson customer support via WhatsApp to ask how I should deliver my product for maintenance. During this conversation, I clearly stated that I did not want to send the produ
"The issue with Dyson com TR was resolved after a video call; endless thanks to the Dyson team that solved our problem."
I recently purchased a Dyson V15 Detect Absolute vacuum cleaner in April 2025 from the Electronet store located in Alexa...ndroupoli (Dedeağaç), Greece. We had just started using the device when the red gasket inside the dust bin came off and it is not possible to put it back in its place. Because of t
I purchased a Dyson V15 cordless vacuum cleaner directly from Dyson’s official website, and the product is still under w...arranty. For the past three months, I have been experiencing a recurring issue with the dust bin component, specifically the section with the red strip, which keeps coming off. I
I have a Dyson V15 Detect Total Clean vacuum cleaner which I purchased from MediaMarkt. For the last three days, the dev...ice has been stopping automatically during use, which makes it impossible to use it properly. To solve the problem, I have already cleaned the machine thoroughly and changed the fi
"Following Dyson Turkey's unjust rejection of the request I filed on March 1 (during the campaign period), as of today I have completed my official application to the Consumer Arbitration Board of the Ministry of Trade of the Republic of Turkey under the number 2026/0236.2541. I will continue to monitor the process both through legal channels and on global platforms until the delivery of the promotion I have won is ensured."
I purchased a Dyson Airwrap i.d.™ Multistyler and Dryer (Prussian Blue/Rich... Copper) from the official “Dyson Turkey” store on Hepsiburada on February
On 08.10.2025, I purchased a Dyson V12 cordless vacuum cleaner from the Dyson authorized dealer located in İzmir Hilton ...AVM for ₺26,999.00, invoice number B012005001069504. During the purchase, it was expressly emphasized that the product was very durable, that all of its parts were made of unbreaka
I purchased my Dyson Airstrait device from Dyson Türkiye with the invoice dated 21.01.2025, and the product is still und...er warranty. Despite this, I have been seriously aggrieved throughout the process and at this point I feel as if I am being mocked. My invoice number is B012025000069643. When I re
I purchased a Dyson V15 Detect cordless vacuum from dyson.com.tr in Türkiye, and shortly after I started using it, the m...achine began to stop working by itself. After about 10 seconds of use, the vacuum shuts off, which makes it impossible to use it properly. I contacted Dyson customer service about
I purchased my Dyson V10 vacuum on June 21, 2023, and recently experienced a break in the tube locking pin. Although the... issue is simply a small plastic pin that broke, I was told that the part is not sold separately and that I would need to purchase the entire tube assembly again. This situation c
"My problem was solved, thank you Dyson"
I purchased a Dyson V15 vacuum cleaner from the Hilltown shopping mall in İzmir, Turkey. The device is still within the ...warranty period, and I have the relevant documents and invoice. However, on 21.02.2026 the battery suddenly stopped charging and the device became unusable. Due to this problem, I
"The seal between the motor body and the dust bin of my Dyson V15 has broken, causing air to leak and reducing the suction power. I reported the issue to Dyson Turkey’s support line and via WhatsApp, but they told me that the problem is only cosmetic and that nothing can be done. So far, I have not received any proper response from the brand. I request that the issue be resolved, the seal replaced, and a technical inspection carried out."
I bought my Dyson V15 cordless vacuum cleaner on 30.06.2023 because it was advertised and recommended as a long-lasting,... durable product. Until recently, I used it normally and took care of it, but after the last time the battery ran out, the device suddenly stopped charging and no longer charges at
For about 30 days I have not been able to use my Dyson V11 vacuum efficiently because the battery needs to be replaced. ...For the last 10 days I have been trying to purchase a replacement battery in Turkey through your website and mobile application, but I have not been able to complete an order becau
I have been using a Dyson V12 cordless stick vacuum cleaner for a long time and, since we also have a robot vacuum at ho...me, the product has not been used very intensively. The serial number of my device is T8G-EU-RGV5814A. On 22.01.2026, I sent the product to the Dyson Service in Istanbul for genera
Approximately nine months ago, I purchased a Dyson Airwrap ID directly from Dyson at a high price. From the very beginni...ng, I encountered a recurring problem where the device shuts off on its own during use. Because of this issue, I have sent the product to Dyson’s central service three separate tim
On February 14, 2026, during a Valentine’s Day promotion, I purchased a Dyson Airstrait (sold by Dyson through the Hepsi...burada app). The product was delivered to me on February 16, but the device was defective, so I immediately called and reported the issue. The product was sent to service, where th
