I have a Dyson V15 Detect Total Clean vacuum cleaner which I purchased from MediaMarkt. For the last three days, the dev...ice has been stopping automatically during use, which makes it impossible to use it properly. To solve the problem, I have already cleaned the machine thoroughly and changed the fi
"Following Dyson Turkey's unjust rejection of the request I filed on March 1 (during the campaign period), as of today I have completed my official application to the Consumer Arbitration Board of the Ministry of Trade of the Republic of Turkey under the number 2026/0236.2541. I will continue to monitor the process both through legal channels and on global platforms until the delivery of the promotion I have won is ensured."
I purchased a Dyson Airwrap i.d.™ Multistyler and Dryer (Prussian Blue/Rich... Copper) from the official “Dyson Turkey” store on Hepsiburada on February
On 08.10.2025, I purchased a Dyson V12 cordless vacuum cleaner from the Dyson authorized dealer located in İzmir Hilton ...AVM for ₺26,999.00, invoice number B012005001069504. During the purchase, it was expressly emphasized that the product was very durable, that all of its parts were made of unbreaka
I purchased my Dyson Airstrait device from Dyson Türkiye with the invoice dated 21.01.2025, and the product is still und...er warranty. Despite this, I have been seriously aggrieved throughout the process and at this point I feel as if I am being mocked. My invoice number is B012025000069643. When I re
I purchased a Dyson V15 Detect cordless vacuum from dyson.com.tr in Türkiye, and shortly after I started using it, the m...achine began to stop working by itself. After about 10 seconds of use, the vacuum shuts off, which makes it impossible to use it properly. I contacted Dyson customer service about
I purchased my Dyson V10 vacuum on June 21, 2023, and recently experienced a break in the tube locking pin. Although the... issue is simply a small plastic pin that broke, I was told that the part is not sold separately and that I would need to purchase the entire tube assembly again. This situation c
"My problem was solved, thank you Dyson"
I purchased a Dyson V15 vacuum cleaner from the Hilltown shopping mall in İzmir, Turkey. The device is still within the ...warranty period, and I have the relevant documents and invoice. However, on 21.02.2026 the battery suddenly stopped charging and the device became unusable. Due to this problem, I
"The seal between the motor body and the dust bin of my Dyson V15 has broken, causing air to leak and reducing the suction power. I reported the issue to Dyson Turkey’s support line and via WhatsApp, but they told me that the problem is only cosmetic and that nothing can be done. So far, I have not received any proper response from the brand. I request that the issue be resolved, the seal replaced, and a technical inspection carried out."
I bought my Dyson V15 cordless vacuum cleaner on 30.06.2023 because it was advertised and recommended as a long-lasting,... durable product. Until recently, I used it normally and took care of it, but after the last time the battery ran out, the device suddenly stopped charging and no longer charges at
For about 30 days I have not been able to use my Dyson V11 vacuum efficiently because the battery needs to be replaced. ...For the last 10 days I have been trying to purchase a replacement battery in Turkey through your website and mobile application, but I have not been able to complete an order becau
I have been using a Dyson V12 cordless stick vacuum cleaner for a long time and, since we also have a robot vacuum at ho...me, the product has not been used very intensively. The serial number of my device is T8G-EU-RGV5814A. On 22.01.2026, I sent the product to the Dyson Service in Istanbul for genera
Approximately nine months ago, I purchased a Dyson Airwrap ID directly from Dyson at a high price. From the very beginni...ng, I encountered a recurring problem where the device shuts off on its own during use. Because of this issue, I have sent the product to Dyson’s central service three separate tim
On February 14, 2026, during a Valentine’s Day promotion, I purchased a Dyson Airstrait (sold by Dyson through the Hepsi...burada app). The product was delivered to me on February 16, but the device was defective, so I immediately called and reported the issue. The product was sent to service, where th
In 2023, we purchased a Dyson V15 cordless vacuum cleaner directly from Dyson’s official website. From the very first da...y, the suction power was weak, and the motor would shut off on its own while the vacuum was running. These problems continued consistently, and we were never able to use the produ
I purchased a Dyson V15s Detect Submarine cordless vacuum from Vacuum Repair Sydney online on 30/04/2025 (Order #6800). ...From the beginning, or at least for quite some time now, I have noticed an abnormal noise coming from the Digital Motorbar cleaner head whenever I vacuum. The sound is like a pedes
On 08.02.2026, my spouse purchased a Dyson Airstrait from the Dyson store in Forum İstanbul as a birthday gift for me. I... paid ₺24,999.00 for this product by credit card in 6 installments. From the first use, the product has never straightened my hair as promised and I have not been able to benefit f
I am submitting this complaint regarding the customer service I received from Dyson Türkiye concerning my Dyson V15 Dete...ct Absolute cordless vacuum cleaner. On 14 February 2026 at 11:40 AM, I contacted Dyson Türkiye support via WhatsApp through the TechSee platform to report a technical issue involv
On 12 February, we purchased a Dyson wet and dry robot vacuum cleaner from the Dyson store in Gordion Mall and paid by c...redit card. All billing and company details were provided to the store at the time of purchase, and we also received an order confirmation email. However, despite clearly stating t
About 35 days ago, I started experiencing a trigger issue with my Dyson V15 vacuum. I contacted Dyson customer service, ...and they sent me a brand-new motor replacement. However, due to illness and a funeral, I was out of town at the time and was unable to install the motor and test the product. The
I own a Dyson Purifier Hot+Cool Formaldehyde HP09 air purifier, which I sent to Dyson’s authorized service in Turkey on ...02.02.2026 with a shipping service arranged by Dyson because the device was having wireless connectivity problems for about the last month. I carefully packed and delivered the pur
I purchased my Dyson OnTrac headphones on September 24, 2025, from the Dyson store at İzmir Optimum. I still have the or...iginal invoice and warranty documents. On November 17, 2025, while I was at Ege University, my headphones were stolen. After the theft, I contacted Dyson customer service by phone
On January 16, 2026, I purchased a Dyson V16 Animal vacuum cleaner from Vatan, and it has been defective since the first... day. The air tube would not detach from the main dust bin, even when force was applied, and the machine’s suction performance was extremely weak. On January 28, 2026, I sent the v
I am using a Dyson V12 cordless vacuum cleaner that I purchased in March 2023 from an authorized Dyson retailer at Forum... İstanbul. For about the past two months, there has been an issue at the connection point between the main body and the tube. The parts do not fit tightly, there is noticeable loos
