Dyson

I purchased the Dyson Submarine V15 Detect vacuum cleaner as a gift for my mother from Dyson website on September 9, 2025. By November 2025, it had only been used four times in total. Despite handling it with great care (as it’s quite expensive), we encountered serious quality issues from the very f...

I purchased a Dyson V15 cordless vacuum on October 23, 2024. On November 1, 2025, I experienced a problem with the head—it started bouncing while in use. When I called the support center, they said there was no issue with the product and that this was how the system worked. However, I have been usin...

About a month ago, I sent my Dyson DC52 Allergy corded vacuum cleaner to the Florya service center in Istanbul via Kolay Gelsin cargo for a simple inspection. Before shipping, the serial number was verified through a video call, and the service was aware of this information. However, the service cen...

On October 1, 2025, I purchased a brand-new Dyson Airstrait from the Dyson store. After opening the box, the product began giving constant reset errors before I could even use it twice. I sent it to the service center on October 7 and received confirmation that it arrived on October 10. Since then, ...

The Dyson Wash G1 product I purchased from the official Dyson seller on Trendyol on August 5, 2025, turned out to be defective from the very first day. While using the product, water leaks from the sides, and when I stop, it releases the accumulated water onto the floor. This issue occurs during eve...

I've been using the Dyson V8 vacuum since September 2025. It makes a loud noise on all carpets, and its suction either decreases or stops completely. I've also received complaints from my neighbors, especially because it makes a helicopter-like noise. I haven't been able to vacuum my house for about...

On September 19, 2025, I purchased a Dyson Airstrait. At the time of purchase, I was told I had the right to return or exchange the product within 14 days. After I started using it, I noticed an issue where the device wouldn’t stop operating when I released the press. I reported this problem to Dyso...

The battery of my Dyson V10 Absolute Plus vacuum cleaner has not been charging for about five months, even though I’ve only used it for around 2–2.5 years. Due to my busy schedule, I was only able to contact the company today. When I spoke with Dyson customer service, I was told that the battery rep...

I purchased my Dyson V15 Submarine vacuum cleaner in September 2024, and it is still under warranty. About two months ago, the Submarine head malfunctioned. During this time, it was sent to the service center twice, but the problem reoccurred. Eventually, a replacement was approved, but it could not...

On October 10, 2025, I sent my Dyson Big Ball Absolute vacuum cleaner, which is still under warranty, to Dyson’s official service center due to a cable retraction mechanism malfunction. However, the vacuum I sent in for a simple repair was returned to me in much worse condition and completely unusab...

On October 21, 2025, I ordered the Dyson Airwrap from Dyson’s official website (Order No: b0122025001128322). When the product arrived, I noticed that the cleaning brush was missing from the box. All the other parts were included, but the cleaning brush was not. The product is under warranty. I’ve ...

On October 29, I purchased a Dyson V15 vacuum cleaner from the official Dyson Turkey website. The product was delivered to my address in Çankaya, Ankara, on October 30. When I tried to register the device under my name, the system displayed a message saying, “Serial number already exists.” This mad...

My Dyson Gen5 vacuum stops working whenever it comes into contact with a carpet. Up until now, I’ve been able to vacuum all my rugs without any problems, but for the past 24 hours, it hasn’t worked on any carpet. It runs briefly on hard floors, but as soon as I move to a carpeted surface, the device...

On September 5, 2025, I purchased a Dyson V12 vacuum cleaner through Medimarck. The suction tube moves loosely within itself, and because of this issue, I’m not getting the expected performance from the device. The problem persists continuously, and I’m having serious difficulty using the product. ...

I purchased a Dyson Cinetic Big Ball corded vacuum cleaner in May 2025 and started using it three months later. During the first use, after cleaning just one room, the dust bin got clogged and the vacuum lost suction power. I contacted Dyson customer service, provided the serial number through a vid...

On September 23, 2025, I purchased a Dyson Airwrap ID Ceramic Pink hair styler through Hepsiburada from the official Dyson Turkey seller. During the purchase, social media advertisements stated that a travel bag would be included as a gift under the campaign. However, although my product was deliver...

I’ve been very dissatisfied with my Dyson V12 vacuum, which I purchased about four years ago. Before the warranty expired, the device began shutting off immediately whenever I pressed the power button. When we took it to the service center, it was repaired under warranty. However, the same issue occ...

On October 22, 2025, I purchased a Dyson Cyclone V10 Absolute vacuum cleaner through the Dyson website on behalf of the company I work for. However, the invoice was issued as an individual invoice instead of a corporate one. When I noticed the mistake, I contacted your customer service team on Octob...

Because the tube of my Dyson V12 Detect Slim vacuum cleaner broke, I submitted a part replacement request through Dyson customer service on August 18, 2025. The part is still under warranty, and the issue was due to a manufacturing defect — the internal cable of the tube had become exposed. Although...

About two and a half months ago, I placed an order through Dyson’s official website for a Fluffy Optic head and a low-reach (under-furniture) adapter for my Gen5Detect vacuum. I paid for the Fluffy Optic head, while the under-furniture adapter was ordered free of charge due to a manufacturing defect...

In April, I purchased a Dyson 599046-01 HT01 EU/TR/ZA JPPL (WA/BL) special edition hair straightener from the Dyson stand at Kayseri Park Mall. Since my hair is curly and coarse, I expected the product to perform effectively on my hair type. However, despite using it a total of five times, it failed...