In April 2024, I purchased a Dyson V15 vacuum cleaner with 3 attachments from Dyson’s official website, paying $667. About 15 months later, in 2026, a friend of mine purchased the same Dyson V15 model, this time the fully equipped version with all attachments, again from Dyson’s official website, for $575.
In other words, I saw that the same model was being sold with more attachments and at a price $92 lower than what I paid. In an inflationary market—especially from a brand that positions itself as “premium”—this level of negative price fluctuation and package disparity was extremely disappointing to me.
If you try to purchase the attachments individually, each one costs between $69 and $115, so the difference is far from negligible. I contacted Dyson customer service and explained the situation, requesting at the very least that the missing attachments be provided free of charge to compensate for the difference between my 3-attachment product and my friend’s fully equipped version.
However, my request was rejected. This response made me feel that the brand does not value me as a customer and left me with the impression that I was treated unfairly. I am requesting that Dyson take long-term customer satisfaction into consideration and provide the missing attachments for the product I purchased at no additional cost, offering a solution that resolves this sense of unfair treatment.
Despite having no user-related damage, cracks, or misuse, Dyson is insisting on charging me for a replacement of a faulty attachment on my Dyson V15S vacuum, which I purchased on 10.12.2024. They provided no explanation for this decision. I was even told by customer service that the issue could be r...
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I sent my Dyson V15 Detect Absolute vacuum to service on February 10, 2024, because the digital display screen never worked from the moment I unboxed it. The device was still under warranty, and Dyson processed a replacement. However, instead of receiving the same model, I was sent a Dyson V15 Detec...
I sent my Dyson V15 vacuum cleaner to service on October 5, 2024, for a minor cosmetic issue, and it was returned to me by cargo on October 17—two weeks later—with a malfunction. When I took it back to the service center to explain the issue, they refused to acknowledge their mistake and informed me...
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