Dyson Sold the Same V15 Cheaper With More Attachments

In April 2024, I purchased a Dyson V15 vacuum cleaner with 3 attachments from Dyson’s official website, paying $667. About 15 months later, in 2026, a friend of mine purchased the same Dyson V15 model, this time the fully equipped version with all attachments, again from Dyson’s official website, for $575.

In other words, I saw that the same model was being sold with more attachments and at a price $92 lower than what I paid. In an inflationary market—especially from a brand that positions itself as “premium”—this level of negative price fluctuation and package disparity was extremely disappointing to me.

If you try to purchase the attachments individually, each one costs between $69 and $115, so the difference is far from negligible. I contacted Dyson customer service and explained the situation, requesting at the very least that the missing attachments be provided free of charge to compensate for the difference between my 3-attachment product and my friend’s fully equipped version.

However, my request was rejected. This response made me feel that the brand does not value me as a customer and left me with the impression that I was treated unfairly. I am requesting that Dyson take long-term customer satisfaction into consideration and provide the missing attachments for the product I purchased at no additional cost, offering a solution that resolves this sense of unfair treatment.