I purchased a Dyson Airwrap model 3HP-EU-BB6991A on July 4, 2025, from the Media Markt store in Kepez, Antalya. Since the very beginning, the thin curling barrel has not wrapped my hair properly, but at first I assumed the issue might be due to my own usage and started using the thick curling barrel instead. However, for approximately the past four months, the thick barrel has also failed to wrap my hair as it should, making it impossible for me to use the device efficiently. After recently researching the product in more detail, I realized that the Airwrap is supposed to automatically wrap hair correctly, and the performance I am experiencing is clearly not normal. In addition, within the past month, I noticed a burning smell coming from the device on three separate occasions while using it, and each time I immediately turned it off. This has caused serious safety concerns for me, to the point where I am afraid the device could malfunction or even explode while in use, and I no longer feel comfortable using it. Even though I use the product frequently, I do not believe it is normal to experience such performance and safety issues in such a short period of time. My device is still under warranty, and due to both the ongoing performance problems since day one and my safety concerns, I do not want the product repaired. I am requesting a full replacement of my Dyson Airwrap by Dyson instead of a repair.
Dear Dyson Customer Service, I am writing to express my deep frustration and disappointment regarding an issue with my Dyson Airwrap, which I purchased on December 26, 2024 from one of your official retailers in Turkey. After much effort to find the product in stock (visiting multiple shopping malls...
Dyson burned my hair! I purchased my Dyson Airwrap from MediaMarkt on October 5, and the curling barrels heat up far more than they should. Since the day I bought it, I mostly used the smoothing/drying attachment, but when I used the curling barrels for the second time, the overheating problem cont...
I purchased a Dyson Airwrap from the Mall of Istanbul store on June 7, 2025, and was immediately disappointed with the product’s performance. One of the attachments doesn’t spin at all, and even when I manage to use the others, the curls are completely ineffective and don’t last. For a product in th...
About a month ago, I purchased a Dyson Airwrap from Teknosa in Istanbul. Shortly after, the red light on the main body started flashing, so I had to send the product in for service. Dyson replaced it with a new device. However, just five days after receiving the replacement, I noticed that the conic...
On 14/02/2025, I purchased a Dyson Airwrap hair styler from the Dyson store inside 41 AVM. For about six months, it worked without issue. However, just a week ago, the blow-dry smoothing brush attachment began peeling and flaking on its own. During styling, the peeling parts heated up, melted, and s...
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