I bought a Dyson Gen5Detect vacuum cleaner from the Dyson website, and I have been having a repeated problem with the carpet head. The wheel section on one side of the carpet head has broken again. I noticed this latest breakage about one month ago. Previously, the same part of the same carpet head broke, and when I contacted Dyson customer service at that time, they sent me a new head as a replacement. Now the wheel on the replacement head has also broken from the same point, which makes it difficult to use and shows that this part is not durable. I am sharing the serial number of my device as Z5S-EU-SFB2000A. Because the same failure has occurred again on the same part, I do not find it reasonable that the head is not renewed this time. I request either a permanent and robust repair for the carpet head or a product replacement, as these heads are clearly not durable, and I do not want to experience the same problem again. I kindly ask Dyson to review my case in detail and provide a lasting solution as soon as possible.
I purchased a Dyson Gen5Detect (Serial No: Z5T-EU-SKA2755A) directly from Dyson’s official website. Unfortunately, the wheels on the carpet cleaning head broke, rendering it unusable. When I contacted Dyson customer service, they assured me via video call that this was a manufacturing defect and tha...
I purchased the Dyson Gen5detect (Serial No: Z5T-EU-SGA3196A), expecting a high-quality product, but I’ve had nothing but issues. First, the carpet head broke, and after contacting Dyson, they sent me a replacement instead of repairing it. However, just 3-4 months later, the same issue happened agai...
Hello, I need to reach out again regarding the issues I have experienced with the Dyson Gen 5 vacuum cleaner. I hope you will not respond with an automated message asking me to call 0850 because I am exhausted and have not received a satisfactory answer. The first breakdown left me waiting for about...
I’ve had constant issues with the Dyson vacuum cleaner head, particularly with the part for cleaning carpets. Within a year, I experienced the same problem twice with the wheel section breaking. I bought the vacuum under the promise of an unlimited warranty, but the replacement parts took months to ...
I purchased the Dyson Gen 5 Detect stick vacuum, and within 3-4 months, the side wheel on the carpet cleaning head broke. When I contacted Dyson, they assured me they would send a replacement, but it has been nearly two months, and nothing has arrived. I’ve repeatedly requested either the replaceme...
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