Dyson V15 Detect Keeps Shutting Off Repeatedly During Use

Dyson V15 Detect Keeps Shutting Off Repeatedly During Use
January 26 2:06 PM73

I purchased my Dyson V15 Detect Absolute cordless vacuum cleaner on February 25, 2023. For approximately the past month, the device has been frequently stopping on its own while in use, and during each cleaning session, it stops 8–10 times. This issue actually started before my warranty expired, but due to my workload at the time, I was unable to follow up in detail with customer service.

In July 2024, my device was sent in for repair, and I was informed that the main body and the filter were replaced. However, despite these repairs, I am still experiencing the exact same problem. Over the past month, the frequency of the sudden stoppages has increased significantly. Since I use the vacuum daily at home, this issue is causing serious inconvenience during cleaning.

So far, no paid maintenance, repair, or part replacement has ever been performed on my device. I expect a brand like Dyson to stand behind its product, and I am requesting that this now chronic issue be resolved through repair or, if necessary, part replacement, without any charge to me.

March 30 5:50 PM (2 months after complaint)

Dear Customer, Thank you for the feedback you shared with us. Your satisfaction is very important to us. Rest assured that we will handle the matter with sensitivity. Our support center representative will contact you as soon as possible to provide assistance. Sincerely, Dyson Turkey

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