Pazarama

On the November 11 promotions, I tried to purchase a Hisar brand cutlery set through the Pazarama mobile application. That day, there was a +₺200 points bonus and a “2x points” campaign. Despite trying multiple times during the purchase, the system kept giving the “pay 80” error and I couldn’t compl...

I purchased four car tires listed as brand new from the Pazarama app, but they were delivered used, each with nails embedded and patched. Moreover, the tires were worn from use. I condemn İş Bankası for collaborating with such a company.

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On October 29, 2025, I placed an order for Royal Canin Urinary S/O 3.5 kg cat food through the Pazarama mobile app. My order number is 5996***34, and I paid ₺1,755 by credit card. However, despite the time that has passed, my order has still not been shipped. I contacted the seller multiple times bu...

On October 28, I ordered green tea from Pazarama (order number: 745874801). In my first order, even though I purchased multiple packs of green tea, only one pack was delivered. After waiting about 10 days, they issued a ₺250 satisfaction coupon and asked me to place a new order. This time, I ordered...

I joined Pazarama’s campaign “Transfer your bank points to Pazarama and use them at double value on November 11! Last day: November 9” based on an SMS I received. The message did not mention any limit on the maximum bonus points that could be earned. When I clicked the link in the message, I couldn’...

On September 1, 2025, I ordered two Adore Modern 5-Shelf Bookcases (43x182x26) through Pazarama, order number 781757914, and one of them was delivered broken. I immediately contacted Pazarama’s call center, and they told me to request a replacement part through Adore. I submitted the request, and Ad...

I placed an order for four tires through the Pazarama shopping site with order number 127369952. My order was never shipped. When I asked why, the seller informed me that they had increased the price of the product, would not send it, and had canceled the purchase that I had already paid for. What’s...

On October 13, 2025, I placed an order for a Ninja Luxe Cafe coffee machine through Pazarama and paid ₺24,499. My order number is 836505609, and the delivery address is listed as Esenler, Istanbul. Despite several days having passed, my product has still not been shipped. During this time, I contact...

On September 7 and 18, I placed three separate orders to Antalya through Pazarama. In my orders, I purchased Çaykur Filiz tea, thinking the products were 1 kg each. However, the items delivered to me were only 500 grams. This means I paid the price for 1 kg but received only 500 grams of tea. For my...

I bought a Tefal X Force cordless vacuum cleaner from Pazarama on July 29 at 18:00. Just a few hours after my order was confirmed at the "your order is being prepared" stage, I saw that the price had been updated and discounted again. The product page I have been constantly monitoring for the last f...

On July 1, 2025, at 10:57 PM, I placed an order for an air conditioner from the Sanaleşya store, with Order No. 905279532, totaling ₺161,229. Shortly after placing the order, I realized I had mistakenly selected the wrong product. I immediately submitted a cancellation request under the Consumer Pro...

On July 9, 2025, I purchased a D-Smart digital code through the Pazarama app. Digital products are expected to be delivered quickly, but I waited four full days without receiving any code. During this time, the order status remained “Preparing.” Then, on the fourth day, the system suddenly marked th...

My recent shopping experience with Pazarama and the seller Good Market has truly left me confused and disappointed. I placed an order for a mobile phone, order number 658777726, and after a long wait, all I got was an empty box. I reached out to customer service right away to start the return proces...

On June 2, I placed an order on Pazarama for 7–8 summer items, all of which were quite expensive. Today is the 13th, and the products still haven’t been shipped. When I call customer service, I can’t get a clear answer. This has been a huge letdown. My vacation will be over, and camp will start, but...

I bought a brand-new product from Pazarama, but when it arrived, it was not the item shown in the picture—it was completely different. I returned the product, and while the company refunded the purchase price, they did not reimburse the shipping cost. I called the call center and explained the issue...

My complaint is about a product I purchased through Pazarama. The item, which I bought via a promotional campaign, broke down after 20 days. Since 15 days had passed, the seller refused to accept a return. I contacted customer service through both phone and messages, explaining that the product was ...

On April 1st, I purchased Uni Baby wet wipes from the company Pazarama via the e-bebek platform. Assuming the delay was due to the holiday period, I didn’t file a complaint during that time. On April 11th, I called the company to ask why my order still hadn’t been shipped. They told me to contact e-...

I purchased a product from the Gurmepark store via the Pazarama app, where the description clearly stated that it included three units. However, when I reported the missing items, the seller told me, "The description does not concern me, I will only send one, my description says one." When I reporte...