Mostbet Shows Payments as Completed but Funds Are Missing

I am submitting this complaint regarding multiple payment transactions made through the Mostbet app, where amounts were deducted from my balance but never received in the intended Vodafone Cash wallet, even though the app shows them as paid and completed. I am the account holder, Desouky Kamel, account number 171039063. The disputed transactions are as follows: $408 on April 16, 2025 at 12:37:14, $112 on July 4, 2025 at 08:42:36, and $82 on July 4, 2025 at 09:22:11. All of these payments were sent to Vodafone Cash wallet number 01003032126, but the amounts were never received in the wallet despite the status showing “paid” and “completed” in the Mostbet app. I have already submitted a complaint to your support team and was repeatedly asked to wait patiently, but I have now been waiting for nearly seven months with no resolution and no refund, which has caused me serious distress as I am in urgent need of this money. Based on the above, I request the immediate refund of the total amount of $510 to my Vodafone Cash wallet 01003032126, and the addition of $92 to my Mostbet account balance 171039063 without any further delay, or a clear explanation and solution if there is any technical issue that prevented these funds from reaching the wallet. I kindly ask that these transactions be urgently reviewed and that a final, prompt resolution be provided.