I sent my Dyson Airstrait (Amber Silk color), which I purchased brand new, to the service center around January 8 due to color peeling and performance issues. Instead of repairing my original product, the service center replaced it with a different unit. Although the replacement arrived in a sealed box, when I opened it, the product quality was extremely poor and gave the clear impression that it was used or refurbished, not a new product.
I reported this issue to customer service and had a video call with them. After the call, they instructed me to send the product back to the service center again. Due to the inconvenience I experienced, I initially requested a refund, and at that time, the product price and the refund amount were the same. However, within a few days, the product price changed, while my product was still at the service center, and no clear information has been provided about the process.
During this time, I have contacted customer service approximately 15–20 times, but I keep receiving the same response: “Please wait, we will get back to you as soon as possible.” No concrete solution is offered, no clear decision is communicated, and my product has still not been returned to me.
At this point, I no longer want a refund. Instead, I request that my original product be replaced with a brand-new, defect-free Dyson Airstrait Amber Silk unit. I expect Dyson to resolve this issue as soon as possible and deliver my replacement product without any further delay.
In January 2026, I started experiencing a performance problem and filter quality issue with my Dyson Airstrait, which I purchased in İzmir, Turkey for approximately ₺25,000. The product does not perform as expected and the filter quality seems very poor, which directly affects its efficiency and usage comfort. I contacted the authorized Dyson service regarding this problem, but the process took a very long time and I have been aggrieved for about two and a half months. Despite this long waiting period, I am still experiencing the same issue and have not been offered a permanent solution, which has seriously shaken my trust in the brand’s product and service quality. As a solution, I request that my Dyson Airstrait be replaced with a new device in the same color as my own, Ceramic Pink, so that I can use a properly functioning product without further loss of time.
On October 1, 2025, I purchased a brand-new Dyson Airstrait from the Dyson store. After opening the box, the product began giving constant reset errors before I could even use it twice. I sent it to the service center on October 7 and received confirmation that it arrived on October 10. Since then, ...
I purchased the Dyson Airstrait model from a Dyson store about 2 months ago, and I am not satisfied with the product. Since the day I bought it, I have been unable to straighten my hair properly, and even when I manage to style it, the result deteriorates very quickly. I am definitely not getting th...
On January 23, 2025, I purchased a Dyson Airstrait from Media Markt. Upon using the product, I noticed several serious issues. The test/reset button was not working consistently—it sometimes functioned but often did not. When it did work, the device released an excessive amount of steam, to the poin...
I purchased a Dyson Airstrait, and after a short period of use, the filter fell out. When I first opened the product, I noticed a slight looseness, but I assumed it was normal. However, over time, it became clear that this was a defect. I immediately contacted Dyson support, and they created a serv...
About four months ago, I purchased the Dyson Airstrait directly from Dyson’s official website after doing extensive research. I was initially thrilled with the product and used it with care, trusting all the promises made in the product description—especially the claim that the device would not dama...
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