My Dyson Air Purifier which was easily connected during the initial setup process is all of a sudden experiencing Wi-fi disconnection issues. How can I connect it to Wi-Fi?

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Xolvie
Xolvie Resolution Specialist October 04, 2023 3:58 pm

To troubleshoot your Dyson air purifier's Wi-Fi connection:
Verify the router connection: Start by placing your Dyson air purifier near your Wi-Fi router. WiFi signals have a limited range, so placing your purifier far from the router can cause issues. Also, remove any physical barriers between the air purifier and the router to avoid signal interference.
Verify Wi-Fi Settings: Make sure your Dyson air purifier's Wi-Fi is on. The purifier's control panel or mobile app, depending on model, allows this. Make sure you chose the right Wi-Fi network. Choose the right network name because devices may try to connect to a neighboring network with a similar name.
Use a compatible network: Connect your Dyson air purifier to 2.4GHz Wi-Fi. Many modern routers offer both 2.4GHz and 5GHz networks, but Dyson devices work better with 2.4GHz. Try to connect to the right frequency.
Also, the user manual or Dyson customer support may help resolve the Wi-Fi connection issue if it persists.
If you find that the provided information isn't sufficient to resolve the issue, keep in mind that you're not alone in facing this problem. By sharing your experience, you can engage with the company and provide assistance to others in similar situations.

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