I purchased a Hoover washing machine on April 15, 2024, for approximately $230, and for the past two months it has been making an extremely loud noise every time it operates. This issue has significantly reduced my comfort while using the appliance and has also caused serious concern that the machine may be defective. When I contacted an authorized Hoover service center, without opening the machine or conducting a detailed inspection, they immediately claimed that a foreign object had entered the drum, stated that this would not be covered under warranty, said that the drum cannot be disassembled on these models, and insisted that the entire drum must be replaced, demanding a repair fee of $200. My service report number is 2673179. For a relatively new product that is still under warranty, being told it is out of warranty without a proper examination and being asked to pay an amount nearly equal to the product’s purchase price has left me seriously disadvantaged and has significantly damaged my trust in the brand. I request that the noise issue with my recently purchased, in-warranty product be examined thoroughly and transparently, that any alleged user fault be clearly explained and supported with evidence if it truly exists, and otherwise that the problem be resolved under warranty without any additional cost to me.
Our Hoover washer-dryer machine is making excessive noise and leaving stains on clothes. We bought the machine on July 21, 2023, and we’ve had problems since day one. It started with unbearable noise, and now it’s also staining our clothes badly. We've called for service 2–3 times, but the technicia...
On 21/11/2022, I purchased a Hoover brand HOO. H3W model washing machine from the Media Markt Sayapark AVM branch, along with an extended warranty. However, 6-7 months after starting to use the machine, it began making strange noises. We contacted the authorized service and requested assistance. Des...
I own a Hoover dryer that has always been noisy, but we accepted it. However, it has now started running for hours without completing its cycle, and recently, it has stopped drying clothes altogether. I reported the issue to Hoover’s customer service on December 19, 2024, via their helpline at 0850...
Hello everyone, I recently purchased a Hoover washing machine, but it constantly vibrates excessively during use. The service team has visited multiple times, but the issue remains unresolved. They adjusted the feet and blamed the floor, but the vibrations continue. I’ve been calling for service al...
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