Roidmi

I am dissatisfied with the service process regarding the main head of my Roidmi V30 cordless vacuum, which I have owned since August 29. I first contacted an authorized service provider and spoke with a representative named E*** about obtaining the head. He asked me to send a photo and said he would...

My Roidmi Eve Plus can't find its charging station. I cleaned the sensors with a glasses cloth and unplugged and replugged the station, but it still can't locate its spot. The charging station appears on the map, but it can't enter, just roams around it. It reverses towards the station, then turns b...

I bought a Roidmi Eve Plus robot vacuum 2.5 years ago. Less than a year later, it malfunctioned, and I was told it was a battery issue. After getting it back from service, I used it for about a month, but then an earthquake occurred, and I couldn't live in my home for an extended period. When I fina...

I sent my Roidmi Eve Plus to the service center two months ago due to a malfunction. When it was returned to me, it was covered in oil and dirt. Upon testing, the same issue occurred again. Customer service advised me to send it back with a detailed note about the problem and the condition in which ...

Based on recommendations from friends and family, my brother and I purchased the Roidmi Eve Plus robot vacuum. However, the device has been consistently experiencing various malfunctions. Initially, it would vacuum and mop the house as expected, but now it can't even clean two rooms before the batte...

My Roidmi robot vacuum, which is out of warranty, has been sent to the service center three times. I've spent ₺4,700 plus multiple shipping fees, and it's still not working properly. It's disheartening that they're asking me to send it back again. I'm exhausted from paying for shipping and constant...

I purchased the Roidmi Eve Plus robot vacuum, but I haven't been able to connect it to Wi-Fi since day one. There is no video guide or customer support line available to help resolve this issue. The authorized service directs me to a support service, which never answers. I even searched YouTube for ...

I purchased a Roidmi robot vacuum and have been using it for about two years, but it has consistently had problems with its mapping. Not a single day has it worked properly without the map getting messed up. I haven't seen or heard of such issues with other cheaper robot vacuums. Whenever I contact ...

I bought the Roidme Eve Plus, but my experience has been less than pleasant. I had to send this device back to technical support twice, and each time they claimed to have fixed it. However, it frequently stops working in less than an hour and has a variety of issues, including connectivity issues, t...

We got the Roidmi Eve Plus Robotic Vacuum collector from Ideal Choice/Ideal Shopping Company. We used the product and it worked great, no problems at all! But when the unit started having issues with the collection chamber not coming back after cleaning, we sent it to the authorized service center w...

A while ago, around April 24, 2023,  I bought this Roidmi Eve Plus robot vacuum from their but when I opened the box, I was bummed to see that it was already used instead of being brand new.  I made a vid of me opening the package and hit up their customer service right away. So they wanted me to se...

Recently purchased a Roidmi Eva Plus with a docking station, however after installing a wifi update, it has stopped recognizing my network. I'm stuck on step 2 of the 4-step connection procedure, and I keep getting a wifi problem message. It's disheartening to see as we fall more and further behind ...

I have been facing a problem with my Roidmi Eve Plus robot vacuum cleaner. It shuts off on its own during cleaning and only turns back on when I plug it into the charger. However, it shuts off again within two minutes of turning it back on. Once, it even shut off under a piece of furniture while cle...

I'm not happy with the service I've received from Roidmi's maintenance crew. I had to get a new left wheel, so I called early in the day and waited on hold for a very long time. After waiting an hour, I was told to inquire with their colleagues about the cost of the wheel. Then I waited 7 hours and ...

I have been having serious issues with my Roidmi eve plus vacuum ever since the last update. For some reason, it refuses to charge past 95%, and if the battery drops below 62% while cleaning, it shuts itself off and won't turn back on until I manually take it to the charging station - this severely ...

The Roidmi Z1 Air vertical vacuum cleaner that I bought a mere 6 months ago is already broken. And when I asked the authorized service about it, they told me that it was an accessory and not under warranty - so I'd have to pay for the repair myself. Not only that, but the customer representative sug...