While my Duolingo Super trial was still active, I was told that I would be notified when the trial period was ending and before any payment was charged, but I did not receive any warning or reminder at all. Despite this, on 29 November, a payment of ₺969.99 was automatically withdrawn from my card. ...
I actively use the Duolingo app on my Android device for personal development purposes. However, I’ve noticed that the Azerbaijani language is not available in the app, which I find to be a significant drawback. I kindly request that Azerbaijani be added as one of the supported languages in Duoling...
On October 13, 2025, I started a one-week free trial of Duolingo Plus through the Google Play Store. It was stated that I would receive a notification during the last three days of the trial period. However, I did not receive any notification, and after the trial expired, ₺969 was charged from my ac...
We had purchased a one-month Duolingo English course package for my daughter C** B******. However, on the morning of October 9 at 05:18 a.m., a ₺2,799 annual subscription fee was charged to our credit card without our knowledge or authorization. This transaction was definitely made without our conse...
On October 1, 2025, I noticed that all of my progress in every language on my Duolingo account had been completely deleted. My account’s email address is y**********@gmail.com**. This is the first time I’ve ever encountered such an issue, and it has caused me serious frustration and inconvenience. ...
Dear Apple Support Team, I am writing to request a refund for an unauthorized in-app purchase made through the Duolingo app on my iPhone 11. • Date of transaction: October 5, 2025 • Amount: ₺2,399 • Order number: MXKYYJB2HX This purchase was made without my knowledge or consent. As soon as I noticed...
A Duolingo subscription was activated on my account even though I did not approve it, and the payment was charged to my phone bill. I am requesting a full refund for this unauthorized payment. I have already canceled the subscription, but I also want the charged amount refunded. I did not consent t...
I started a subscription in the Duolingo mobile app with a one-week free trial. It was stated that I would receive a notification two days before the trial ended, but I never received any notice. Even though I did not use the app after starting the subscription, a ₺969 annual subscription fee was ch...
On October 3rd, a payment of ₺2,399 was charged to my İş Bank credit card for a Duolingo Max subscription, made through my email address d***********@gmail.com**. I completed the purchase via the Duolingo website. However, I would now like to cancel this subscription and request an immediate refund...
My family and I have been using Duolingo’s free version for about three months, mainly to help my child practice English. However, I recently came across a story in Unit 1, Section 6, that made me extremely uncomfortable. In this story, a character named A* takes a taxi to the airport and tells the...
I would like to file a complaint regarding an issue I experienced with the Duolingo English course. I had not been using the app for a long time, but on September 7, 2025, an amount of ₺840 was deducted from my account without any prior notification. My account username is @Hamlet047, and I created ...
I purchased two Duolingo English Test attempts, paying a total of ₺5700 including taxes. During my first test, the system falsely flagged me for using a different keyboard and mouse, which led to my test being canceled. In reality, I did not change any devices. I anticipated such technical false det...
I purchased the Super Family plan from Duolingo, expecting to share the benefits of this package with my family members. Although I successfully added my family members to the plan, they have been unable to access the Super subscription features. Despite following all the instructions, the subscript...
I recently discovered that Duolingo charged a yearly subscription fee of ₺969.99 from my account for its English learning app. This purchase was not made knowingly by me. Occasionally, my young daughter uses the app, and if she accidentally initiated this subscription, she did so without understandi...
Duolingo charged me $83 without my knowledge and activated an annual subscription. I wasn’t informed or asked for confirmation before the payment was made. I haven’t been able to reach anyone to address this issue. I’m requesting a full refund of this unauthorized charge. I’ve also noticed that oth...
I subscribed to the Super Duolingo plan under the impression that it was a monthly payment option, as clearly shown during the sign-up process. However, once I confirmed the subscription, Duolingo immediately charged me ₺969 in full for a full year—and this charge was added to my mobile bill without...
I signed up for Duolingo Plus (Super Duolingo) under the assumption that I would be billed monthly, as the app clearly indicated. However, after confirming my subscription, I was shocked to find that Duolingo had charged me the full annual amount in one single payment, without any clear warning or c...
Ich habe ein Duolingo Premium Jahresabo abgeschlossen. Vor zwei Tagen wollte ich aufgrund von Fehlern in meinem Jahresabo auf ein Monatsabo wechseln, nachdem ich eine Benachrichtigung erhalten hatte. Leider konnte ich den Plan nicht umstellen und mein Premium-Abo wurde einfach gekündigt. Jetzt möch...
I purchased a one-year Super Duolingo subscription, but after finishing the third section, the app froze and wouldn't progress any further. I've been stuck for quite some time, and despite my efforts, I just can't seem to progress to section four. It keeps asking me to "review" repeatedly, and then ...
Hello, friends. On Monday, March 10, 2025, I forgot to complete my Duolingo lesson. As a result, my 627-day streak, nearly two years, was lost. That part is fine—I know I can restore my streak with 500 gems—but I couldn’t find the streak repair option in the store. I even checked on different device...
I shouldn't be forced to practice with stories that openly push LGBTQ+ content, especially when I am paying for the service. If Duolingo is so eager to include such topics, they should at least give users the option to choose. If this issue is not addressed, I am considering canceling my paid subscr...
I was shocked to find inappropriate content in Duolingo’s language learning program while my child was using it. A lesson displayed an image involving homosexuality with two men and a sentence that read, “My husband is a teacher.” This kind of imagery is highly unsuitable for an educational platform...
Duolingo application deducted a membership fee from my account without my knowledge. It showed that I was a member even though I never downloaded the application. I only realized this when I saw a notification on my bank application indicating that a purchase had been made from abroad. I immediately...
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