Supercell

I am writing regarding an issue I am experiencing with my old Clash of Clans account, which I played several years ago. This account was created before Supercell ID existed and was only connected to my Apple Game Center / Apple ID. After roughly six years of inactivity, I reinstalled the game and re...

I have been playing Boom Beach for many years with my account linked to the player code #VRVJR*** and the in-game name “D*** E***” On 26.05.2026, I received a message stating that my account had been permanently banned due to “account purchasing, transfer, or sale attempts.” I was extremely surprise...

On March 7, 2026, at 2:15 AM and 4:29 AM, I made in-game purchases in Supercell’s Hay Day via Google, totaling approximately $17. Normally, after each purchase, a receipt is generated and the items are instantly credited to my account. However, in these transactions, no receipts were created, and th...

I am a Hay Day player from Egypt, and my farm is linked to a Supercell ID associated with the email address samahalno***gmail.com. About a week ago, I lost access to my farm, and since then, I have not been able to recover my account. Whenever I try to log in to my Hay Day account using this Superc...

I was the leader of my Clash of Clans clan “Uzmanlar” (Level 23, clan tag #YUYJO**), which I built through years of hard work and dedication. On December 19, 2025, a player with the tag #LLY3RYL** joined the clan and told me that I could get a free background by visiting a site called “Supercell sto...

I haven’t been able to access my Brawl Stars account for approximately 448 days. After resetting my Redmi Note 12 phone, the Google account linked to the game disappeared, and I can no longer log in. My account’s player name is “h** b**** 🤖”**, and the ID tag is #GVUULVG9Q. I am not a member of any...

I can no longer access my level 82 Hay Day account, which I’ve been playing and enjoying for years. My account was linked to Facebook, and after changing my phone, I tried logging in again. This time, the Supercell login option appeared. I connected, but my farm never opened again. I contacted the ...

Supercell banned my Hay Day account without giving any prior notice. I do not know what mistake I made. Please grant me help so I can continue playing with my account, or at least explain what illegal activities I supposedly did from my Hay Day account. I can no longer connect to my account, and I k...

Today around noon, I purchased a Pro Pass in Brawl Stars using my Tosla virtual card for approximately $9. The payment was successfully deducted from my account, but the Pro Pass ticket was not added to my game account. After noticing the issue, I contacted both Tosla and the in-game support team. ...

On November 26, 2025, around 4:00 AM, a transaction was made on my Enpara credit card without my knowledge or authorization. On my statement, the charge appears as “fs *supercellstore fsprg.nl nl”, and the amount is $264. My physical card was with me at the time, and I did not share my card details ...

I have been an active player of various Supercell games—especially Clash of Clans—for many years, and I regularly make purchases through the Supercell Store. Recently, I accidentally bought the wrong product on the Supercell Store and contacted support via email, requesting a refund and specifying w...

While I was playing my Supercell game account as usual, a user named “bgd C T***”** asked me if I wanted diamonds. I said yes, and he asked for my email address, which I gave him. Later, he asked whether the diamonds had arrived, but nothing was added to my account. When he then asked for my email p...

While trying to purchase a product through Supercell using Papel, I repeatedly encountered an error saying that the address ppaidsecureui.papel.com.tr refused to connect. Because of this, I have been unable to buy the item I want. This issue has occurred many times throughout the day, and I am compl...

My Supercell account was stolen about 180 days ago, and the person who took it hasn’t logged in for approximately 160 days. I used to access the account through email login, and my in-game ID is 2RRPUPG2U. I have four years of progress and effort invested in this account, and I spent a significant a...

For about four months, I haven’t been able to access my Hay Day account named “Hira.” After switching phones, I was still able to log into my account for a while on my Samsung Tab S10 FE, but then the account suddenly disappeared, and I have not been able to access it again. I explained the situati...

On November 1, 2025, I purchased the Gold Pass and an additional $1 in-game item for Clash of Clans through the Supercell Store using my Tosla physical card from Balıkesir. A total of $5 was charged to my card (receipt/transaction number: 133896450). The payment was made through my Clash of Clans ac...

On November 1, 2025, at 9:48 PM, I made a purchase of $5 using my Tosla card through Supercell’s official website on my Android device. During the purchase, I bought both the Gold Pass and a special offer priced at $5. However, after the payment was completed, neither the Gold Pass nor the offer was...

On November 13, I accidentally purchased five gem packs in Clash Royale using my bank card through Google Play. A total of approximately $7 was charged. This is the first time I’ve experienced something like this, and the purchase happened completely by mistake. I tried reaching out to Supercell’s ...

I keep experiencing issues while trying to link my Brawl Stars account on my Tecno phone. On November 13 and 14, 2025, I tried a total of five times. The code is sent, but even when I enter it correctly, the system doesn’t accept it. I was only successful once—every other attempt failed with the sam...

In Clash of Clans, my account named “Rotasız-CoC” (#QC9U0JPPV) is level 79 with a Town Hall level of 10. The old Gmail address linked to this account (b*******@gmail.com) is no longer mine, and I cannot access it anymore. I want to transfer my account to my new email address, m***********@gmail.com*...

For about 1 to 1.5 years, I’ve been dealing with a serious issue in Clash of Clans. Whenever I try to log into the game on my iPhone 15 Pro Max (and on iOS devices in general), I get a message saying “your account is disabled.” When I tap “OK,” it takes me right back to the same screen, and I’m unab...

My Brawl Stars account on the Android platform was stolen about a year ago. The username of the account is 0*, it had 38,941 trophies, and the player ID is #GGPYLG**. The account was linked to [email protected]**. After losing access to my account, I contacted the Supercell team through in-game support a...

Hello, on October 26, 2025 at 11:00 PM, I made an in-game purchase through the Supercell website using my iyzico card. The amount of $29 was charged to my account, but the purchase did not go through. Although the money was taken from my card, the transaction was never completed. I called customer ...