Supercell

11100
(27 reviews)
Write a Complaint
Complaints
200 Complaints
Supercell
11100
(27 reviews)
Write a Complaint
1
Kaan is completely dissatisfied with the result

Supercell Phishing Link Led to Clash of Clans Clan Takeover

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Kaan
December 20, 2025 11:02 pm
9

I was the leader of my Clash of Clans clan “Uzmanlar” (Level 23, clan tag #YUYJO**), which I built through years of hard work and dedication. On December 19, 2025, a player with the tag #LLY3RYL** joined the clan and told me that I could get a free background by visiting a site called “Supercell sto...

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Need Help Recovering Brawl Stars Account #GVUULVG9Q

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Hüseyin
November 27, 2025 7:59 pm
8

I haven’t been able to access my Brawl Stars account for approximately 448 days. After resetting my Redmi Note 12 phone, the Google account linked to the game disappeared, and I can no longer log in. My account’s player name is “h** b**** 🤖”**, and the ID tag is #GVUULVG9Q. I am not a member of any...

1
Esra is completely dissatisfied with the result

Hay Day Account Recovery Issue — Supercell Won’t Return My Farm

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Esra
November 27, 2025 7:07 pm
5

I can no longer access my level 82 Hay Day account, which I’ve been playing and enjoying for years. My account was linked to Facebook, and after changing my phone, I tried logging in again. This time, the Supercell login option appeared. I connected, but my farm never opened again. I contacted the ...

Hay Day Account Recovery Issue — Supercell Won’t Return My Farm
1
Honest is completely dissatisfied with the result

Permanent Hay Day Ban Without Warning - Supercell Won't Explain Account Action

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Honest
November 27, 2025 7:29 am
30

Supercell banned my Hay Day account without giving any prior notice. I do not know what mistake I made. Please grant me help so I can continue playing with my account, or at least explain what illegal activities I supposedly did from my Hay Day account. I can no longer connect to my account, and I k...

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Supercell Support Not Resolving Missing Pro Pass Purchase

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Merve
November 26, 2025 11:53 pm
4

Today around noon, I purchased a Pro Pass in Brawl Stars using my Tosla virtual card for approximately $9. The payment was successfully deducted from my account, but the Pro Pass ticket was not added to my game account. After noticing the issue, I contacted both Tosla and the in-game support team. ...

Unknown Supercellstore Charge Complaint

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Kübra
November 26, 2025 7:51 pm
5

On November 26, 2025, around 4:00 AM, a transaction was made on my Enpara credit card without my knowledge or authorization. On my statement, the charge appears as “fs *supercellstore fsprg.nl nl”, and the amount is $264. My physical card was with me at the time, and I did not share my card details ...

1
Muhammet is completely dissatisfied with the result

Supercell Store Blocked My Purchases After a Refund

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Muhammet
November 26, 2025 4:03 pm
6

I have been an active player of various Supercell games—especially Clash of Clans—for many years, and I regularly make purchases through the Supercell Store. Recently, I accidentally bought the wrong product on the Supercell Store and contacted support via email, requesting a refund and specifying w...

My Supercell Account Got Security-Locked After Diamond Scam

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Güler
November 23, 2025 6:19 pm
1

While I was playing my Supercell game account as usual, a user named “bgd C T***”** asked me if I wanted diamonds. I said yes, and he asked for my email address, which I gave him. Later, he asked whether the diamonds had arrived, but nothing was added to my account. When he then asked for my email p...

Papel Payment Gateway Not Working for Supercell Purchases

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İsmet
November 23, 2025 1:17 pm
2

While trying to purchase a product through Supercell using Papel, I repeatedly encountered an error saying that the address ppaidsecureui.papel.com.tr refused to connect. Because of this, I have been unable to buy the item I want. This issue has occurred many times throughout the day, and I am compl...

1
Eli is completely dissatisfied with the result

Supercell Support Not Returning My Stolen Account Despite Proof

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Eli
November 22, 2025 12:33 pm
8

My Supercell account was stolen about 180 days ago, and the person who took it hasn’t logged in for approximately 160 days. I used to access the account through email login, and my in-game ID is 2RRPUPG2U. I have four years of progress and effort invested in this account, and I spent a significant a...

Lost My Hay Day Account After Device Change—Supercell Still Won’t Restore It

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Hira
November 19, 2025 10:44 am
28

For about four months, I haven’t been able to access my Hay Day account named “Hira.” After switching phones, I was still able to log into my account for a while on my Samsung Tab S10 FE, but then the account suddenly disappeared, and I have not been able to access it again. I explained the situati...

Supercell Charged Me for a Gold Pass but Delivered Nothing

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Ertuğrul
November 17, 2025 11:59 pm
-

On November 1, 2025, I purchased the Gold Pass and an additional $1 in-game item for Clash of Clans through the Supercell Store using my Tosla physical card from Balıkesir. A total of $5 was charged to my card (receipt/transaction number: 133896450). The payment was made through my Clash of Clans ac...

Supercell Purchase Didn’t Arrive—Gold Pass Missing After Payment

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Mehmet
November 17, 2025 5:08 pm
-

On November 1, 2025, at 9:48 PM, I made a purchase of $5 using my Tosla card through Supercell’s official website on my Android device. During the purchase, I bought both the Gold Pass and a special offer priced at $5. However, after the payment was completed, neither the Gold Pass nor the offer was...

1
Süleyman is completely dissatisfied with the result

Supercell Support Not Responding? My Accidental Gem Pack Issue

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Süleyman
November 16, 2025 1:58 am
1

On November 13, I accidentally purchased five gem packs in Clash Royale using my bank card through Google Play. A total of approximately $7 was charged. This is the first time I’ve experienced something like this, and the purchase happened completely by mistake. I tried reaching out to Supercell’s ...

Brawl Stars Verification Code Not Working

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Taha
November 14, 2025 11:03 am
-

I keep experiencing issues while trying to link my Brawl Stars account on my Tecno phone. On November 13 and 14, 2025, I tried a total of five times. The code is sent, but even when I enter it correctly, the system doesn’t accept it. I was only successful once—every other attempt failed with the sam...

Supercell Support Not Responding. Trying to Move My CoC Account to a New Gmail

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Mert
November 12, 2025 10:35 pm
-

In Clash of Clans, my account named “Rotasız-CoC” (#QC9U0JPPV) is level 79 with a Town Hall level of 10. The old Gmail address linked to this account (b*******@gmail.com) is no longer mine, and I cannot access it anymore. I want to transfer my account to my new email address, m***********@gmail.com*...

Supercell Support Not Helping, My CoC Account Stuck on ‘Account Disabled’ Loop

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Ahmet
November 12, 2025 3:41 am
-

For about 1 to 1.5 years, I’ve been dealing with a serious issue in Clash of Clans. Whenever I try to log into the game on my iPhone 15 Pro Max (and on iOS devices in general), I get a message saying “your account is disabled.” When I tap “OK,” it takes me right back to the same screen, and I’m unab...

Supercell Charged Me $29 but Didn’t Deliver My Purchase—No Refund Yet

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Züleyha
November 09, 2025 9:38 am
-

Hello, on October 26, 2025 at 11:00 PM, I made an in-game purchase through the Supercell website using my iyzico card. The amount of $29 was charged to my account, but the purchase did not go through. Although the money was taken from my card, the transaction was never completed. I called customer ...

Supercell Refused to Help Recover My Hacked Clash of Clans Account

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Mehmet
November 06, 2025 3:52 pm
-

My Clash of Clans account, which I was using on my Realme 11 device, was stolen about 10 days ago. I managed to recover it shortly after, but it was stolen again on November 4, and I currently cannot access my account. The email address linked to the account is m*************@gmail.com**. During th...

Supercell Ignoring My Requests, My Clash of Clans Account Remains Stolen

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Enver
November 04, 2025 10:25 pm
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My Clash of Clans account (#GLVVV0RVR) was stolen about a month ago. I sent multiple messages through in-game support to recover my account, but I haven’t received any response at all. I also tried logging in from three different phones, but I still couldn’t access it. There are no purchase transac...

Brawl Stars Keeps Disconnecting on Samsung A25

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Göktuğ
November 03, 2025 12:58 am
-

While playing Brawl Stars on my Samsung Galaxy A25, I constantly experience connection issues. This problem occurs only in Brawl Stars, and because the connection drops in every match, I’ve lost both trophies and characters. My account username is DeliriousShyGoktu. The issue happened today (Novembe...

1
Alp is completely dissatisfied with the result

Supercell Clash Royale Account Freezes On Login - Can’t Access King Level 42

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Alp
November 01, 2025 12:03 pm
16

I haven’t been able to access my Clash Royale account for about 3–4 days. My Game Center account is linked to the email address “ko*****@hotmail.com” and my in-game username is “A-L-P.” When I open the game, my account with King Level 42 appears on the screen, but when I tap “OK” the game freezes, a...

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.
Supercell changed my Clash of Clans account email without my consent, how can I recover it quickly?
41 Complaints
Supercell deleted my Clash of Clans account after I switched phones, how can I restore my progress?
13 Complaints
Supercell unjustly terminated my account and ignored my complaints, how can I appeal this?
34 Complaints
Supercell banned my son's Brawl Stars account without proof, how can I dispute this?
24 Complaints
Supercell suspended my Hay Day account without notice, how can I resolve the issue?
16 Complaints
Supercell changed the email linked to my Clash Royale account without consent, how can I regain access?
32 Complaints
Supercell locked me out of my Boom Beach account after switching devices, how can I recover it?
24 Complaints
Supercell disabled my Supercell ID after a password reset, how can I reactivate my account securely?
43 Complaints
Supercell flagged my Clash Royale account for 'suspicious activity', how can I regain access?
20 Complaints
Is Supercell reliable for fair in-game transactions and customer support?
11 Complaints

Frequently Asked Questions (FAQ)

How can I get my hacked Supercell account back?
  • The only way to get your account back when it’s hacked is to contact Supercell support. The important point here is to provide them with the necessary information from the beginning.


  • Consider the following steps before you apply:
  • - Get in touch with Supercell support: Visit the Supercell website and click on the "Contact Us" button to reach out to their support team.
  • - Provide your account details: Furnish essential information such as your username, email address, and date of birth to establish your account ownership.
  • - Explain the account hacking incident: Clearly describe how your account was hacked, providing relevant details to aid Supercell in understanding the situation.
  • - Offer proof of ownership: Present evidence that verifies you as the rightful owner of the account. This may include a screenshot of your account, a copy of your receipt, or any other pertinent documentation.
  • - Supercell's review process: The Supercell team will assess your case and may reach out to you for additional information if required. If your case is approved, Supercell will assist you in recovering your account.
Why did Supercell lock my account?
  • Supercell can lock your account for various reasons:
  • - Engaging in activities such as cheating, hacking, or using unauthorized third-party software can result in your account being locked due to a violation of Supercell's Terms of Service.
  • - Compromised Account: If someone steals your account password or if you are tricked by phishing attempts, your account may be compromised and locked.
  • - Supercell may lock inactive accounts to prevent them from being misused for malicious purposes.


  • If you think your account was locked by mistake, you can get help from Supercell support. When you contact them, remember to include your account information and explain the reasons why you believe the lock was a mistake.
How can I avoid Supercell account suspensions?
  • - Please make sure to follow the Supercell Terms of Service and guidelines.
  • - Make sure to create a strong and secure password, and be careful to protect it at all times.
  • - Exercise caution when clicking on links in emails or messages, particularly if they appear suspicious.
  • - Make sure to log out of your account every time you finish playing.
How can I transfer a Supercell Clash of Clans account to a new phone?
  • To transfer your Supercell Clash of Clans account to a new phone, follow these steps:


  • Open Clash of Clans on your current phone.
  • Go to the game's settings.
  • Verify if your Google account is connected to your base.
  • Once verified, click on the "Supercell ID" option.
  • Select the "New Account" option.
  • Enter your Google account (Gmail address) in the provided space.
  • Click "Next."
  • You will receive a verification message from Supercell in the email address associated with your Google account.
  • Note down the Supercell verification code from the email.
  • Enter the verification code in the designated area.
  • Click "Verify."
  • Your transfer process is now completed on the current device.


  • Next, follow these steps on your new device (iPad, iPhone, or iPod) to log in and access your Clash of Clans account:


  • Open Clash of Clans on your new device.
  • Access the game's settings.
  • Click on "Supercell ID" and then choose the "Log On" option.
  • Type the same Gmail address you provided in step 6 of the previous process.
  • Click "Verify."
  • A verification code will be sent to your email. Retrieve the code from your email.
  • Return to Clash of Clans on the new device and enter the verification code.
  • Now, your Clash of Clans account has been successfully transferred to the new device.


  • With these steps, your Clash of Clans account should be seamlessly transferred to your new phone, and you can continue playing the game without any issues.
How can I reach Supercell support?
To reach Supercell support follow these instructions:
  • - Open your game.
  • - Go to the Settings section.
  • - Choose the option labeled 'Help and Support.'
  • To get in touch with the support, simply tap the blue “Message Bubble” in the top right corner of your screen.


    • You can also contact Supercell through Social Media where they answer frequent questions or post information about the latest issues that gamers are facing. Facebook: @supercell, Twitter @supercell, Instagram @supercell.

    About Supercell

    Supercell is a prominent mobile game development company known for creating popular and engaging games for global audiences. The company's main focus is on developing and publishing mobile games across different genres, targeting both casual and dedicated gamers.

    Supercell has a portfolio that includes a variety of games, appealing to various gaming preferences. The titles frequently incorporate immersive gameplay, visually appealing graphics, and innovative mechanics, which have played a role in their broad appeal.

    Supercell is known for developing popular games such as Clash of Clans, Clash Royale, Brawl Stars, and Hay Day. These games have attracted a large number of players from around the world and have consistently achieved high rankings in terms of revenue in different countries. The games are available in multiple languages, allowing them to reach a wide international audience.