I purchased the Super Family plan from Duolingo, expecting to share the benefits of this package with my family members. Although I successfully added my family members to the plan, they have been unable to access the Super subscription features. Despite following all the instructions, the subscription benefits did not activate for any of them.
I contacted Duolingo support multiple times via email to report this issue and request assistance. Unfortunately, I have not received any response or solution. The problem remains unresolved, and my family members are still unable to use the paid subscription services that I purchased in good faith.
This situation has caused me both financial and emotional frustration. I paid for a family subscription plan specifically to share it with my loved ones, but the service I was promised has not been delivered. I feel ignored as a customer, as my support requests have been met with complete silence.
I urgently request that Duolingo resolve this problem and activate the Super Family plan benefits for all my added family members without further delay. If this issue cannot be resolved promptly, I demand a full refund of the amount I paid.
Please address this matter immediately and provide the service that was promised when I purchased the Super Family plan.
I subscribed to the Super Duolingo plan under the impression that it was a monthly payment option, as clearly shown during the sign-up process. However, once I confirmed the subscription, Duolingo immediately charged me ₺969 in full for a full year—and this charge was added to my mobile bill without...
While using Duolingo, I saw an in-app advertisement for the 14-day free trial of the Super Duolingo Family Plan, which stated that I would be notified 2 days before any charges would begin. I started the Family Plan on August 10th, and despite using it for only 12 days, I was charged ₺1,199.99 on Au...
I find myself in an unfortunate situation with Duolingo, where what seemed like a simple subscription process turned into a financial ordeal. Upon agreeing to the super trial, I was shocked to see that they not only displayed the monthly fee but charged the entire annual amount upfront, a whopping 5...
I subscribed to the annual Super plan on Duolingo, but right after the trial period ended, I was charged without any notification or consent. The payment was taken automatically from my account without any prior feedback or authorization. I have just canceled the subscription and am requesting a ful...
While using Duolingo, I was offered a free trial of Super Duolingo, which I accepted. They promised to notify me two days before the trial ended, but they charged me for a full year’s membership without any warning or notification. I didn’t receive any alert, and there’s no contact number available ...
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