Kiss Kiss Support Fails to Respond to Account Recovery Request

I have been unable to log in to my account for a long time. Even though I enter my password correctly, the system shows a “wrong password” error. When I try to reset my password and request a verification code, I receive an error again and the process does not go through.

When I try to log in using VK, the system opens a completely empty profile, as if I were a brand-new beginner account. However, my real account contains rare profile frames, an active VIP status, and was a high-value account into which I invested a significant amount of money.

I tried contacting the Kiss Kiss support team by email in order to recover my account, but I have received no response at all, neither positive nor negative. This situation is causing me serious distress due to both the time and effort I invested and the substantial amount of money I spent on this account.