My mobile phone line is on a postpaid plan, and I recently discovered that my June phone bill included an approximately ...$19 charge for Duolingo that was added without my knowledge or authorization. Neither I nor any member of my family purchased a Duolingo subscription. As soon as I noticed the cha
Even though I do not have any paid Duolingo subscription, I have been receiving text messages from my bank every morning... and night for about a month stating that someone is attempting to charge approximately $19 to my card. The messages indicate that the payment attempts are from Duolingo but are be
I started a 7-day free trial for Duolingo Super in the Duolingo app. I was told that I would receive a reminder notifica...tion two days before the trial ended. My trial was supposed to end on June 30, but on June 29 at 11:52 p.m., approximately $21 was charged to my account without my permission or ap
From the very first day we installed the Duolingo app on my iPad, we started receiving an overwhelming number of notific...ations. Even while actively using the app, it constantly displayed pop-ups, reminders, and prompts that reappeared every few minutes. Even after completing the requested actions, t
My Duolingo English Test, which I took on June 27, was invalidated for the alleged reason of "looking away from the scre...en for an extended period." I believe this decision was unfair and the result of a system that is not designed with users in mind. During the exam, the screen was extremely bright,
I took the Duolingo English Test on 27 June and received my results two days later, only to see that my test was marked ...as “invalid” on the grounds that I “looked away for too long.” I strongly disagree with this decision and would like a proper review of my case, access to the relevant proctoring/l
While using Duolingo's free trial, the app clearly stated that I would receive a notification before the trial period ex...pired. Despite that promise, I never received any reminder or warning before my free trial ended. On June 27, 2026, I received an instant notification from my QNB Finansbank banki
On the evening of June 19, 2026, I purchased Super Duolingo through Google Play on my Android phone. However, when I tri...ed to check whether the subscription had been activated, I tapped on the unlimited hearts section and received the error message, "Unable to connect to the Google Play Store." Beca
I am using Duolingo on an Android phone and recently the application started crashing every time I try to open a lesson.... Because of this problem, I am unable to continue learning and I am very worried about losing my 175‑day streak, which is very important to me. When the issue began, I tried restar
On March 31, 2026, I took the Duolingo English Test, but my certificate was not approved due to a claim that “another pe...rson was present,” even though I did not violate any rules. I completed the exam entirely on my own, in full compliance with the guidelines, and there was absolutely no one else wi
I am an active Duolingo Super subscriber and regularly use the mobile app. After completing the English course, I encoun...tered a very basic issue in the “speaking / voice exercises” section: the Turkish translations of English sentences are not displayed. This is a fundamental feature that should be
I use the Duolingo app for language learning, both for myself and for my child. Even though I recently started using the... app, I have encountered content in the Stories section that includes themes of homosexuality and appears to promote it. I find it inappropriate and concerning that this type of c
I decided to try the 7-day free trial on the Duolingo app. After the trial period ended, I noticed that I was charged $3...0 without any notification, confirmation, or warning. The charge was applied around 6:00 AM as an additional fee to my Turkish Telekom phone bill, which is linked as my payment met
A Duolingo subscription was created and I canceled it. However, I then received a notification that a charge had been ad...ded to my Turkish Telekom bill. When I called Turkish Telekom, they told me that the line is registered under someone else’s name and that they cannot process anything without the
I use the Duolingo app through the App Store. On March $30 was charged to my card through my Duolingo account without my... knowledge or approval. Even though I did not manually enter my card details and do not have an active subscription, I only noticed this charge when reviewing my account statement.
On March 1, 2026, a subscription fee of $30 was charged to my account on the Duolingo app without my knowledge. I had pr...eviously started a free trial, but since I deleted the app and logged in from a different device, I forgot to cancel the trial. Despite this, the $30 was charged through Google Pla
While using the “Duolingo Super” free trial, a 12-month subscription fee was charged to my phone line without my knowled...ge or approval. On March 28, a charge of approximately $31 was added to my Turkish Telekom bill and reflected in my April billing cycle. As soon as I noticed the issue, I canceled
"Duolingo team, thank you for your swift refund process for the unauthorized ₺1000 charge and for the care you have shown towards card security."
I noticed that $31 was charged to my credit card on the Duolingo app withou...t my knowledge or consent. On Sunday, March 29, an annual subscription fee
I am a Super Duolingo user on an iPhone, and I have been experiencing an ongoing problem with friend quests since Octobe...r 2025. Every time I complete a friend quest, the app never credits it to my account, even though the quest shows as completed on my side. So far, this has happened at least three
I was using the Duolingo app on my Android device with an account registered through my email address. Today, without an...y warning, my account was closed. When I try to log in again, I receive an error message stating that “no such account exists,” and I am completely unable to access my account. At
On February 19, 2026, Duolingo charged $28 from my Garanti Bank credit card for an annual subscription without my knowle...dge. Even though I do not regularly use the app, I do not accept that such a high amount was charged without any clear notification to me. After noticing the charge, I contacted D
"My problem was solved; the payment was deposited today."
While my Duolingo Super trial was still active, I was told that I would be notified when the trial period was ending and... before any payment was charged, but I did not receive any warning or reminder at all. Despite this, on 29 November, a payment of ₺969.99 was automatically withdrawn from my card.
"I was quick to mark the issue as resolved."
Duolingo is a language-learning website that makes learning new languages entertaining and interesting. Duolingo, which has over 300 million users worldwide, offers free access to a range of languages, including Spanish, French, German, Italian, and Portuguese. The platform is intended for learners of all ages and levels, with interactive classes that incorporate gamification aspects such as incentives and leaderboards to keep users motivated and interested. Duolingo offers specialty classes in areas such as business, travel, and culture in addition to its core language-learning courses. Users may access courses and practice on the move thanks to the platform's mobile app and web interface, making language learning more convenient than ever before.
