Requesting Duolingo to Restore My Lost Progress and Apologize for Data Loss

Cemal
Duolingo
67

On October 1, 2025, I noticed that all of my progress in every language on my Duolingo account had been completely deleted. My account’s email address is y**********@gmail.com**. This is the first time I’ve ever encountered such an issue, and it has caused me serious frustration and inconvenience.

I contacted Duolingo customer service regarding the problem, and I was told that I would receive a follow-up response. However, despite the time that has passed, I have not received any reply or update.

I request that my learning progress be restored and that Duolingo issue an apology for the inconvenience and loss I’ve experienced.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Duolingo’s lessons suddenly disappeared from my account, how can I restore my progress?

2 Complaint

Similar Complaints

I Was Charged by Duolingo for a Service I Did Not Use

Rıdvan
Duolingo
71

I would like to file a complaint regarding an issue I experienced with the Duolingo English course. I had not been using...

I Report Login Failure On Tinder And Lack Of Support Response

Ozgur
Tinder
57

I purchased a Tinder subscription in June 2025 using my email address o***************@gmail.com. Unfortunately, for the...