On October 1, 2025, I noticed that all of my progress in every language on my Duolingo account had been completely deleted. My account’s email address is y**********@gmail.com**. This is the first time I’ve ever encountered such an issue, and it has caused me serious frustration and inconvenience.
I contacted Duolingo customer service regarding the problem, and I was told that I would receive a follow-up response. However, despite the time that has passed, I have not received any reply or update.
I request that my learning progress be restored and that Duolingo issue an apology for the inconvenience and loss I’ve experienced.
Hello, friends. On Monday, March 10, 2025, I forgot to complete my Duolingo lesson. As a result, my 627-day streak, nearly two years, was lost. That part is fine—I know I can restore my streak with 500 gems—but I couldn’t find the streak repair option in the store. I even checked on different device...
On October 13, 2025, I started a one-week free trial of Duolingo Plus through the Google Play Store. It was stated that I would receive a notification during the last three days of the trial period. However, I did not receive any notification, and after the trial expired, ₺969 was charged from my ac...
On October 20, 2025, I made a payment on Preply for an 8-lesson subscription. However, because I was not satisfied with the service, I canceled my subscription on the same day. After the cancellation, nothing changed in my account — the lessons were still visible and not deleted. I also tried to co...
I would like to file a complaint regarding an issue I experienced with the Duolingo English course. I had not been using the app for a long time, but on September 7, 2025, an amount of ₺840 was deducted from my account without any prior notification. My account username is @Hamlet047, and I created ...
On October 30, 2025, my Preply account was suddenly suspended without any prior warning or notification. After the suspension, I contacted customer support regarding a refund for the 6 remaining lessons in my account. Instead of receiving a clear explanation or assistance, I was given the following...
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