I subscribed to the Super Duolingo plan under the impression that it was a monthly payment option, as clearly shown during the sign-up process. However, once I confirmed the subscription, Duolingo immediately charged me ₺969 in full for a full year—and this charge was added to my mobile bill without any clear warning.
This is incredibly misleading. I never agreed to a single lump-sum annual charge and would have never subscribed if that had been made clear upfront. I have since canceled my subscription and am requesting a full refund for the unauthorized ₺969 charge.
What’s even worse is that there is no direct way to contact Duolingo. There’s no customer service line or representative available to explain this billing practice or assist with resolving the issue. A platform that promotes education and trust should not handle payments this way.
Duolingo, I demand transparency and a proper refund. Fix your billing system, stop misleading users, and give us access to real support when problems like this occur. This experience has left me extremely disappointed and frustrated.
I signed up for Duolingo Plus (Super Duolingo) under the assumption that I would be billed monthly, as the app clearly indicated. However, after confirming my subscription, I was shocked to find that Duolingo had charged me the full annual amount in one single payment, without any clear warning or c...
I find myself in an unfortunate situation with Duolingo, where what seemed like a simple subscription process turned into a financial ordeal. Upon agreeing to the super trial, I was shocked to see that they not only displayed the monthly fee but charged the entire annual amount upfront, a whopping 5...
While my Duolingo Super trial was still active, I was told that I would be notified when the trial period was ending and before any payment was charged, but I did not receive any warning or reminder at all. Despite this, on 29 November, a payment of ₺969.99 was automatically withdrawn from my card. ...
While using Duolingo, I was offered a free trial of Super Duolingo, which I accepted. They promised to notify me two days before the trial ended, but they charged me for a full year’s membership without any warning or notification. I didn’t receive any alert, and there’s no contact number available ...
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