On December 27, 2024, at 12:00 PM, I placed an online order with Carrefour (Order No: 185956398) expecting same-day delivery. However, the order was not delivered, and despite creating multiple complaint records, no one has resolved the issue. Today, the system falsely shows the order as delivered,...
I placed an order from Carrefour by selecting products listed as in stock. The next evening, while checking my emails close to the delivery time by chance, I saw an email stating that my order had been canceled. If Carrefour cannot build a website or app capable of reserving items for customers who ...
"I didn't read the campaign conditions, that was my mistake. I find it valuable that the brand responded. Thank you."
I made an order using your mobile app, picking items that totalled over ₺500 to take advantage of the promotion for a 1-month membership to a digital ...
I had three different issues with the company: 1. One of the products was missing, but I was still charged for it. 2. One of the products I ordered was incorrect. I paid for a specific type of tomato but received a cheaper one instead. 3. I ordered a large fish, but instead of cleaning it as expecte...
I'm telling you how to be a fool with money. I buy a Dijitsu brand deep freezer from Carrefour SA Nautilus. The brand says that there is no service for the installation, you open it. I open the box and see huge damage to the metal body. I also congratulate Dijitsu for being a brand that sees and pac...
I put in an order with Carrefour SA, but they canceled it almost 19 hours later, saying they couldn't get the goods. What bothers me the most is that they still had the same goods for sale on their website at 9 p.m. that same night. The thing I ordered was sold to someone else after it was supposed ...
"Thank you very much to the employees from customer service and Carrefour SA headquarters who called and showed interest."
Buying three fish from Izmir Balçova Carrefour SA, I trusted they were fresh as stated. The fish turned out, though, frozen stock rather than fresh at...
"First of all, we would like to especially thank Ms. Zeynep, who, unlike many indifferent Head Office employees, treated the issue as her own. Thank you for being very attentive and resolving the issue. We also thank Mr. Furkan, the store employee, and Mr. İdris, the store manager, for their kind behavior."
On 20.07.2024, we placed an order (164993513) from Carrefour SA Mersin Liparis branch. The order was scheduled for delivery on 21.07.2024 between 19.3...
On July 12, 2024, I ordered an iron from carrefour.com. Due to high demand, the delivery was rescheduled to July 16, 2024. On the scheduled delivery day, I received a message stating that my product was being prepared with care. However, when I called to check, I was informed that the item had run o...
On July 13, 2024, I placed an order (number 164669026) for two vacuum cleaners through Carrefour SA's website. I had to choose July 16, 2024, as the delivery date since it was the earliest available option. However, on July 15, 2024, at 5:30 PM, I received a call informing me in a dismissive tone th...
"Thank you to Ms. Zeynep who attended to me on the phone. She was attentive and concerned, expedited the process, and approached it with a solution-oriented mindset. Thank you very much for her help."
I ordered cooking oil from the Carrefour website. Despite the package showing as delivered, it never arrived. When I called, they said there was an is...
I purchased a pair of slippers from the Carrefour Yaşamkent store on June 18, 2024. The band on the slippers after one week. I was 400TRY. When I go to change it, they say we can't have it because you previously wore it. I wear for one week only! I would not recommend the Carrefour brand. They are b...
"Here's the translation of the text from Turkish to English: "From this morning until now, I have talked to you several times, but you haven't given a concrete answer. It's always stalling, finding excuses, and giving evasive responses.""
On July 19, 2023, I purchased a Dijitsu tower fan from Carrefour. However, after using it for about 2-3 months, the device malfunctioned. I sent the device to Elif Technical authorized service center in Bursa under warranty. In November, they kept us waiting for 5 months, claiming that a part was br...
Hello, On April 6, 2024, just one hour after I bought the LG 50NANO766QA product, which I purchased from Carrefour SA for 18,950 TL, I noticed that it was being sold on the Hepsiburada platform of Carrefour SA for 17,999 TL, 951 TL cheaper. It seemed strange that the same product was being sold on a...
As an 11-year faithful consumer of CarrefourSA, specifically the Burhaniye İskele shop in Balıkesir, I recently made a purchase of ₺9,000. Among the products, I purchased beer. Today, I went to the store to return the beer bottles for a deposit refund. I was welcomed by an employee named R****, who ...
I purchased the "Altus Al 445 Nx 5 Program Dishwasher" with order number 155378292 from the website on 03/03/2024. It was delivered to my address by the "Hepsijet" courier on 07/03/2024. On the same day, I scheduled a service appointment for installation. The service gave me an appointment for insta...
On 08/03/2024, I made a purchase with order number 154846834 for a Dijitsu 55 DS 8500 model TV using the Carrefour SA mobile app. The following day, my order went from 'preparing' to 'order canceled' out of nowhere. After talking to customer service, they let me know that my order got canceled becau...
I ordered a Jwin touch-sensitive keyboard (org) from the Carrefour SA website and waited for the delivery. However, I received an email saying that my order had been canceled. When I logged into my app account, the first screen said that my order would be delivered within 5 days. But when I clicked...
On March 12, 2024, I made a purchase of ₺1,776.59 at the Carrefour SA store in the Amasya Park shopping mall. Before making the purchase, I enrolled in the GastroClub and Teknoclup loyalty programs through my Carrefour SA card. The terms and conditions of both programs clearly state that they canno...
"It is said that a resolution process has been initiated, but there will be no solution. I am just expecting a reasonable answer. The insufficient stock excuse is not a lie. If evasive answers are going to be given, no one should call. If a store does not have products like bread, yogurt, margarine, tomatoes, etc., I think it is meaningless for a large shopping center like Carrefour to remain open."
On February 24, 2024, and March 8, 2024, I made orders that got canceled the next day because the store claimed they were out of stock. Even after reaching out to Carrefour headquarters and talking to the store several times, I didn't get a helpful response other than being told about the store's po...
"You can inquire about the applicable pricing for every type and color of Magico drinks by calling the branches for more information."
On February 6th, I bought 2 Magico drinks from the branch located in İzmir Bornova 4th Industrial Site. Instead of the regular price of 200 ₺, I manag...
The iPhone 12, 128GB in green, which I purchased using my credit card from www.carrefoursa.com on January 5, 2024, at 23:58, was dispatched through Hepsijet company on January 6, 2024. I received an SMS notification on January 8, 2024, at 10:27, stating that the product was dispatched. However, at 1...