Carrefour Overcharged Me and Sent Poor Quality Tomatoes and Fish
I had three different issues with the company: 1. One of the products was missing, but I was still charged for it. 2. One of the products I ordered was incorrect. I paid for a specific type of tomato but received a cheaper one instead. 3. I ordered a large fish, but instead of cleaning it as expected, they only removed the head and sent it to me. I contacted customer service, and they assured me they would resolve the issues, but the second delivery had even more problems: 1. The missing product (a ready-to-eat avocado) was replaced with a cheaper local avocado, even though I had paid three times more for the original item. 2. The tomatoes arrived, but their quality was terrible. There were small bugs, and some were already decaying. 3. They sent another fish, but once again, it wasn’t cleaned properly. I ordered online to save time and money, but my experience has been the exact opposite!
Dear Customer, We attempted to reach you regarding your notification, but were unable to do so. We kindly ask you to inform us of a time frame when we can reach you, or to call us. For any questions or issues, you can send us an email, or call our Customer Service line between 8:00 AM and 12:00 AM, 7 days a week.
Dear Customer, We attempted to reach you regarding your notification from the phone number 5*********x, but were unable to do so. Please inform us of a time frame when we can reach you, or call us at our Call Center line. For any questions or issues, you can email us or call our Customer Service line, available 7 days a week from 8:00 AM to 12:00 AM.
I also returned your calls, but the people I spoke with regarding the reason for my call could not provide any information. I shared the contact information related to the issue with two different employees of yours.
