I ordered the product with code ES3A3C from Mango’s official website 22 days ago for a discounted price of ₺843. Although the delivery date has long passed, the product has still not been delivered to me. No shipping information or tracking number has been provided so far. I contacted Mango customer...
On October 6, 2025, I placed an order for a pair of pants from Mango’s online store (Order No: erzsw8). When I called customer service about a week ago to check the status of my order, I was told that it would be shipped within 15 business days. However, when I checked my email on October 16, 2025, ...
On October 6, I ordered a Merino wool cardigan from Mango’s online store under order number ES0FA4. However, the product was never delivered. When I called customer service on October 15, they told me there was a warehouse issue and that my order was queued for shipment. Then, on October 16, I recei...
On October 9, I ordered a pair of shoes (code: 17024118) from Mango’s online store, choosing delivery to the Cevahir Mall store. Although the system shows that the order has been delivered to the store, the store staff cannot locate the item and claim they never received it. I called customer servic...
I placed an online order from Mango’s website (Order No: ES0QXX) and paid ₺9,604.00 by credit card. At the time of purchase, the estimated delivery time was 6 days, but 4 days have already passed, and my order still hasn’t been delivered. On October 15, 2025, I contacted Mango customer service. Dur...
I placed two separate coat orders from the official Mango store on Trendyol — a “faux fur hooded coat” and an “inner faux fur coat.” In my first order (Order No: 10553690799), the coat arrived defective — the button had been sewn in two different places, leaving visible needle marks on the suede ma...
On October 7, 2025, I placed an order for a pair of pants from Mango’s online store (Order No: ES27JT) and made the payment using my credit card. Howe...
In 2024, I purchased a navy blue velvet jacket from Mango’s online store (Order No: dtpax7). I wore the jacket only once or twice a week, always with very limited sun exposure. When I first bought it, it was in perfect condition and quickly became one of my favorite pieces. However, during the 2024 ...
On October 6, 2025, I placed an order from Mango’s online store (Order No: ES211I). The estimated delivery window was October 8–14, but today is October 14, and my order still hasn’t arrived. Moreover, I haven’t received any updates or notifications about the delay or the current delivery status. W...
During Mango’s July sale period, I purchased a “Cotton Skinny Jeans” (Order No: EOE4QE) for my daughter through Mango’s official website. When the weather got colder, we dressed her in the jeans for the first time and washed them on October 14, following the care instructions on the label — at 30°C,...
On September 27 and 29, 2025, I placed two separate orders on Mango’s official website, with order numbers erltxb and erıts3. It has now been around 20 days, yet neither order has been shipped, and I’m unable to cancel them through the system. I contacted Mango customer service twice regarding this...
On September 29, I placed an order from Mango’s online store with the order number ERM4KC, totaling $267. However, despite the time that has passed, my order has still not been shipped. The delivery address for my order is in Istanbul. When I contacted Mango customer service, I was told, “We’re try...
On September 29, 2025, I placed an order on Mango’s online store with the order code ermnmq. My total purchase amount was $94, and I paid by credit card. The delivery address for my order was Çayeli, Rize. However, despite the time that has passed, my order status still shows “being prepared.” The ...
About two weeks ago, I placed an order on Mango’s online store (Order No: erıjxz) for a pencil case. I ordered it specifically to receive it before the start of the school year, but more than two weeks have passed, and I still haven’t received the product. During this time, I contacted Mango custom...
On September 27, 2025, I placed an order on Mango’s online store for two shirts and one sweater, to be delivered to Zonguldak Ereğli. My order number is erj940, and I paid a total of $214. However, even after 10 days, my order still hasn’t been delivered. During this time, I called Mango customer s...
On September 26, 2025, I purchased a checked parka with a contrast collar from Mango’s online store with the order number erılc5. The product page stated that it would be shipped within 2–4 business days. However, even though the payment of $165 was successfully charged to my credit card, the produc...
On May 30, 2025, I purchased a pair of pants from the Mango store in Ankamall, Ankara. Shortly after, I noticed that the item was defective, so I returned it to the store to be sent for inspection. However, months have passed, and I still haven’t received any update or response regarding my product....
On September 27, 2025, I placed an order directly from Mango’s official website under order number ERIİ74, spending a total of ₺1,299. The delivery address was Rize Merkez, Müftü Mahallesi, Atatürk Caddesi, Akgün Apartment, Floor 3. However, eight days have passed, and my order still shows as “being...
On the 25th, I placed an order as a guest (without creating an account) on Mango’s website for a women’s pair of pants. The purchase process went smoothly, and ₺1,700 was successfully charged to my credit card. However, I did not receive any confirmation email or message, and I am unable to access m...
On September 3, 2025, I placed an order for a bag on Mango.com, choosing the store pickup option (Order No: eqhlfm). Even though a full month has passed, I still haven’t received my item. About three weeks ago, Mango sent an email informing me that the delivery might be delayed, but since then, ther...
On August 16, 2025, I made a purchase through the Mango app and later returned six items. However, during the return process, two of the items were recorded incorrectly, resulting in an incomplete refund. Despite contacting customer service multiple times, the remaining ₺1,219.96 for the other four ...
On Saturday, September 30, I purchased a pair of pants from the Mango store at Konya Kent AVM, paying by credit card. Before wearing the item, I followed the washing instructions on the label exactly, but after the first wash, the color of the pants noticeably darkened. I am certain that I did nothi...
On September 28, 2025, I placed an order on Mango’s official website under order number erjv75. I paid by credit card and expected the product to be delivered to my address in Istanbul. However, to this day, the order has not been delivered, and I have not received any updates or notifications regar...
