I am writing to report a serious issue with order F279FS from Mango’s online store. Instead of receiving the product I ...purchased, I was sent a completely different and unrelated item. After discovering the mistake, I took the incorrectly delivered product to a Mango store to return it. However, I w
On May 31, 2026, I purchased a dress from Mango’s online store for my daughter’s upcoming ceremony. On the same day tha...t I placed the order, I noticed that the purchase was not appearing properly in the order history section of my account. Concerned about the issue, I contacted Mango customer servi
On May 31, 2026, I placed an order through the Mango online store. The payment was successfully charged to my bank accou...nt, and I can locate the order using the "My Purchases > Guest Purchase" section of the website. My order number is F4MRZQ. However, despite the payment being successfully process
On April 30, I placed order number F3470D through Mango’s online store. At the time of purchase, the estimated delivery ...date displayed in the system was June 1. However, as of today, I still have not received any of the products included in my order, and I am unable to see any meaningful progress re
I am writing regarding a refund that has not been processed for a canceled Mango order. On June 1, I placed an order th...rough Mango's online store for the "Flowing Paneled Skirt." My order number is F4OJM1. On June 2, I contacted Mango customer service and requested that the order be canceled. Late
On May 15, 2026, I purchased two products from Mango, a dress and a handbag. My order number is F3TZP3, and I paid a tot...al of approximately $185 for the purchase. Despite the amount of time that has passed since placing the order, my products have still not been delivered. When I check the order de
I am writing to report an unresolved issue regarding an order I placed with Mango on January 28, 2026. Despite the signi...ficant amount of time that has passed, my order has still not been delivered. I have contacted Mango customer service multiple times to request information and assistance regardin
I am writing regarding a problem I encountered while trying to return an item purchased from Mango's online store. On M...ay 6, I ordered a handbag through the Mango website under order number F3N3L2. After receiving the product, I decided to return it within the applicable return period. However, whe
I am writing to report a serious issue regarding a purchase I made through the Mango mobile application. On May 31, I p...urchased a skirt through the Mango app for approximately ₺1,300. The payment was successfully charged to my İş Bankası card, and the transaction was completed without any visible e
On May 7, I purchased a product through Mango’s official online store. At the time of purchase, the website clearly stat...ed that the maximum delivery period would be 21 days. However, today marks the 25th day since I placed the order, and my product has still not been delivered. My order number is F
On 04/20/2026, I placed an order through the Mango online store for a suede leather shopper bag. According to the inform...ation provided during purchase, the order was supposed to be shipped within 2–4 business days. However, despite today being 05/08/2026, the product still has not been shipped. My o
On 05/27/2026, I purchased a product from Mango’s official online store under order number F2YXXJ, with tracking number ...Mango200002227574. The product originally cost approximately $44, but I purchased it at the discounted campaign price of approximately $32 using my debit card. According to the sys
On April 15, I placed an order through the Mango online application and received an email confirmation stating that the ...delivery date would be April 21. However, despite today being May 7, 2026, my order still appears as “preparing” in the system. Even after 22 days have passed, the products have ne
The package I ordered from Mango’s online shopping website has still not arrived after 18 days, even though the system s...hows it as “shipped.” There is no proper communication number or customer support contact available, making it impossible to get clear information about where my package is or when
I am experiencing a serious quality issue with the trousers I purchased from Mango on 16.03.2026, under order number F15...XQ9. I only wore the product once and washed it twice in total. Despite such a short period of use, the trousers have torn. This clearly indicates that the product is defective. Wh
Around February 14, I purchased two pairs of jeans from the Mango store located in Konya Kent Plaza Mall. Shortly after,... I experienced serious issues with both items. One pair showed significant color fading, while the other became excessively loose and developed knee sagging after just the first we
On February 18, 2026, I purchased a black wide-leg maternity jean from Mango’s official website under order number 10975...592913. Even though I only washed the product twice, around March 27 I noticed that the color had significantly faded and the pants had become visibly worn and damaged, as shown in
On March 30, 2026, I purchased two items from Mango’s official website. I wanted to return one of the items with code s1...7025827 and attempted to initiate a return. Among the return options, there were in-store return and home pickup. Since there is no Mango store in my area, I had to choose the home
I was browsing Mango’s website on April 10, 2026 to purchase a product, but even though I exited without confirming the ...order, the system still charged my saved card and completed the payment. Within 10 minutes, I immediately submitted a cancellation request. However, despite this, more than 7 hours
On April 8, 2026, I purchased a gift card worth $78 from Mango’s official website for a friend’s birthday. Although the ...payment was successfully charged to my credit card under “iyzico/mango.com.tr,” I did not receive any email related to the gift card. During this process, I contacted customer ser
"My problem was solved by the company."
About two weeks ago, I returned a ruched patterned blouse that I purchased from Mango by sending it through the Yurtiçi ...Cargo branch in Didim. I have both the shipping tracking details and the order information. However, when I contacted Mango customer service, they told me that there is no record o
On February 11, 2026, I purchased 4 items from Mango Turkey’s online store with order number ezlawh. However, instead of... the sweatshirt included in my order, I received the wrong item. Instead of the sweatshirt I ordered, a sleeveless orange top was delivered. Because of this, I returned all items
On March 4, I ordered a long-sleeve polo-neck sweater through Mango’s mobile app. When I contacted customer service rega...rding my order, I was informed that the product would be shipped from Spain and might take longer to arrive, which I accepted. However, when I received the product today, although
I purchased a wallet from Mango’s online store yesterday, and today I used it for the first time. Even though the wallet... stayed in my bag all day, the “MNG” logo on it started peeling off on the very first day. This level of deformation in such a short time has seriously undermined both the price I
