Carrefour Canceled My Order, Offered Insulting Compensation by Their Horrible Customer Service
On 20.07.2024, we placed an order (164993513) from Carrefour SA Mersin Liparis branch. The order was scheduled for delivery on 21.07.2024 between 19.30-22.30. However, we did not receive the order or receive any communication regarding its delay. I received notification of my order cancellation from my bank. My Sunday evening was completely ruined. Ms. N***** from Carrefour SA customer service and headquarters offered us 100 TL in a condescending manner, as if she was giving pocket money to a child. Later, I had a meeting with someone who called themselves Ms. H*** and claimed to have authority. On July 30, 2024, this person completely undermined the entire institution by stating that Carrefour SA is incapable of resolving this issue. I advised him to express his own thoughts, rather than speaking on behalf of the company. This company is unable to resolve even the most basic event. It's unfortunate that these employees are employed by large companies. And the friend who is still employed as a manager in this store has yet to show us the courtesy of reaching out. They cancel based on their own thoughts. They seem to have little concern for the benefits and challenges related to banking and product supply. Despite reporting all these incidents to the Headquarters, no action is taken to address my victimization. Especially Ms. H***, whom I met today, behaved in an unethical manner. And finally, she leaves a note for the call center indicating her lack of interest for future calls. What sort of impoliteness is this? I believe it is highly unethical for the Headquarters to instruct Ms. H*** to engage in such behavior. Locations with individuals lacking moral integrity, such as Ms. H***, are destined for decline. What stands out in this situation is not just the cancellation of my order, but also the manner in which it was handled and the lack of a satisfactory resolution. The subsequent behavior displayed a lack of professionalism and poor manners. Progress is not achieved by simply attributing success to mere coincidence or happenstance.
Dear Customer, Your notification has been recorded, and your resolution process has been initiated. For follow-up, you can reach us. CarrefourSA Customer Service
First of all, we would like to especially thank Ms. Zeynep, who, unlike many indifferent Head Office employees, treated the issue as her own. Thank you for being very attentive and resolving the issue. We also thank Mr. Furkan, the store employee, and Mr. İdris, the store manager, for their kind behavior.
