On 20.07.2024, we placed an order (164993513) from Carrefour SA Mersin Liparis branch. The order was scheduled for delivery on 21.07.2024 between 19.30-22.30. However, we did not receive the order or receive any communication regarding its delay. I received notification of my order cancellation from my bank. My Sunday evening was completely ruined. Ms. N***** from Carrefour SA customer service and headquarters offered us 100 TL in a condescending manner, as if she was giving pocket money to a child. Later, I had a meeting with someone who called themselves Ms. H*** and claimed to have authority. On July 30, 2024, this person completely undermined the entire institution by stating that Carrefour SA is incapable of resolving this issue. I advised him to express his own thoughts, rather than speaking on behalf of the company. This company is unable to resolve even the most basic event. It's unfortunate that these employees are employed by large companies. And the friend who is still employed as a manager in this store has yet to show us the courtesy of reaching out. They cancel based on their own thoughts. They seem to have little concern for the benefits and challenges related to banking and product supply. Despite reporting all these incidents to the Headquarters, no action is taken to address my victimization. Especially Ms. H***, whom I met today, behaved in an unethical manner. And finally, she leaves a note for the call center indicating her lack of interest for future calls. What sort of impoliteness is this? I believe it is highly unethical for the Headquarters to instruct Ms. H*** to engage in such behavior. Locations with individuals lacking moral integrity, such as Ms. H***, are destined for decline. What stands out in this situation is not just the cancellation of my order, but also the manner in which it was handled and the lack of a satisfactory resolution. The subsequent behavior displayed a lack of professionalism and poor manners. Progress is not achieved by simply attributing success to mere coincidence or happenstance.
I placed an order worth 1,379₺ on Carrefour SA’s online store, paid by credit card, scheduled to be delivered today between 19:00–21:00. However, without any justification or prior notification, my order was suddenly canceled. What makes this situation even worse is that I had received a text messag...
On December 27, 2024, at 12:00 PM, I placed an online order with Carrefour (Order No: 185956398) expecting same-day delivery. However, the order was not delivered, and despite creating multiple complaint records, no one has resolved the issue. Today, the system falsely shows the order as delivered,...
I purchased the "Altus Al 445 Nx 5 Program Dishwasher" with order number 155378292 from the website on 03/03/2024. It was delivered to my address by the "Hepsijet" courier on 07/03/2024. On the same day, I scheduled a service appointment for installation. The service gave me an appointment for insta...
My product, purchased via Trendyol and handed over to Sürat Kargo on 19.10.2024, has still not been delivered to me. After reporting my complaint to the headquarters, my family members contacted the Sürat Kargo Kanarya branch. They were met with rude and unprofessional responses such as, "Don't you ...
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