In the last week of November, I purchased a brand-new, zero-mileage Suzuki S-Cross from the Askale Suzuki Beylikdüzü dealership. On December 6, while washing the car, a piece of the headlight came off in my hand, and I noticed that the part appeared to be held in place with silicone. Encountering such an issue in a brand-new vehicle seriously disturbed me in terms of trust and perceived quality.
When I contacted the authorized dealer and Suzuki about the issue, they claimed that the crack on the headlight was caused by user error. I do not accept this explanation, as the vehicle has not been exposed to any impact or collision, and the headlight part came loose during a simple car wash. I expect greater attention to quality control and final inspection processes when delivering a brand-new vehicle, and I believe that in situations like this, the company should take responsibility and manage the process professionally instead of blaming the customer.
I want the necessary lessons to be learned from this incident and hope that other customers do not experience a similar problem in the future.
I bought a c4x model vehicle from the Citroen Ercan dealer in Elazığ province in 2024. The vehicle is currently 6500 km. While there was no external factor such as an accident, impact, friction, force, forcing, hitting, etc. in the vehicle, hairline cracks formed internally in the rear two taillight...
On January 4, 2025, we purchased a brand-new Volvo XC90 from the Samsun Otokoç dealership. Shockingly, at just 1,000 kilometers, the vehicle reported a serious transmission failure. We immediately contacted Volvo and requested a replacement vehicle, considering this was a premium purchase with a pri...
got myself this brand new Nissan Micra from this legit dealership,within just six months, I stumbled upon something totally mind-blowing. You could totally tell that the engine hood and roof had, like, two different paint jobs from the factory. Nissan dealer in Kahramanmaraş actually confirmed this ...
On March 29, 2025, I received a brand-new Toyota Corolla from the Toyota ALJ showroom in Ankara. After taking delivery of the vehicle, I noticed wear/scratch marks on the plastic part of the inner handle of the front left door, which I believe were caused by friction from a hard object. Due to the h...
I purchased a brand new Woswogen 2025 Tayron from Ankara Doğuş Oto on 05/12/2025. Although the vehicle was supposed to be delivered to me in perfect condition, I was informed at the time of delivery that there was a problem, and the dealership could not hand it over immediately. The vehicle was only...
Comments