I am writing to express my extreme dissatisfaction with my Monster Abra A7 v12.4.3 17.3” notebook and the technical service process. I delivered my device to your Sefaköy service point for fan problems about three months ago, but despite all the interventions, the problem continues, and I can no longer use the device for professional work. During this period, I have repeatedly applied to the technical service for the same fan failure. The fans were replaced three months ago, but they failed again last week. I was informed that the “batch defect” issue was resolved, and the fans were replaced again. However, I received the device only two days ago, and the same error recurred today. All these interventions were carried out under service record number BES1225000896, and none of them provided a lasting solution. Previously, I had been promised a device replacement, but instead of a new product, my problematic device was returned to me, which led to further disputes. The fact that this recurring malfunction coincides with my most intensive work periods causes both financial and psychological damage. Additionally, having to travel from out of town to hand-deliver the device to service is a serious loss of time and expense for me. I also do not accept the suggestion to send the device by courier, because I do not want to be held responsible for any shipping damage while the main product defect remains unresolved. Despite all these service attempts, my notebook is no longer reliable or functional for professional use. I have reached the point of considering legal action before, and the ongoing unresolved situation clearly shows that customer satisfaction has not been taken into account. I therefore demand that my defective notebook be immediately replaced with a brand-new device, without any further temporary repair attempts or delays. If my demand for product replacement is not met, I will pursue all my legal rights through my attorneys and share this ongoing systematic failure with the public and the media. My service records, call logs and video recordings showing the recurring failures are ready for submission when needed. I request that you provide a clear and definitive solution urgently.
I purchased the Abra A7 v15.3 17.3” gaming laptop from the Monster store on September 12, and I have been experiencing serious issues since the very first day. The computer constantly freezes, games do not load, or if they do, the screen freezes and lags. Due to these issues, I took it to service, h...
On 1 December, I purchased a Monster Abra A7 V16.2.2 notebook for ₺57,000 via Hepsiburada. When we opened the box and took the device out, we saw that the adapter’s tip that goes into the computer was broken. We did not plug it into the computer in any way and immediately contacted customer service....
Hello, I am writing again due to being misled for the second time regarding this matter. I purchased a Monster Abra A7 v14.5.2 model product from Trendyol on January 4, 2024. Approximately a week after it arrived, I opened the box and performed the setup. After setup, I noticed that the fan in the m...
I purchased the Monster Abra A5 V20.3 notebook a year ago, and almost every part has been replaced since then. The device constantly gives blue screen errors and various components stop working. First, the SSD failed and was replaced. Three months later, the touchpad malfunctioned, and when I sent i...
I handed over my Abra A5 V11.1.2 device to your service on September 13. While I was initially told that home delivery would be free, a follow-up call informed me that this service was a one-time courtesy, implying that it was not standard. Despite my repeated warnings, the device was sent to the wr...
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