I purchased a Guess brand wristwatch from the YKM store at Adana M1 Real Mall. Within a short time, the inner glass of the watch began to fog up repeatedly. The product was sent in for repair once, and it was returned to me with the claim that the issue had been fixed. However, not long after, the same fogging problem occurred again.
My watch is currently in for repair for the second time, and because of this ongoing fogging issue, I am unable to use the watch properly. Even though I clearly stated that I do not want to keep sending the product in for repeated repairs and that I want a permanent solution, I was only told that it would be repaired again.
When I call the store, I receive contradictory responses, such as being told that the product process is not visible in their system and that it might be sent out again once it arrives. The fact that customer service representatives act independently of one another, the lack of proper communication, and even instances where staff raise their voices while speaking are completely unacceptable for a brand like Boyner / YKM.
I am experiencing ongoing frustration due to dealing with the same issue repeatedly and not being offered a clear, permanent solution. I want a lasting resolution for this product. Instead of my watch constantly being sent for repair, I request that it be treated as a defective product and that my grievance be resolved through either a replacement or a refund.
I ordered a Guess watch on August 7th from the Guess EU Online site with great anticipation, but unfortunately, my experience has been quite underwhelming. After receiving the watch, I willingly paid ₺916 in customs duty to PTT Kargo. However, after wearing the watch, I quickly noticed that it began...
I got a green Tommy Hilfiger winter jacket from the Boyner store at Marmara Park. I was really surprised when I saw that the shirt I wore only twice had faded and gotten darker around the neckline. It's now impossible for me to use it. I wanted to fix the problem, so I returned it to Boyner to eithe...
I bought a Columbia t-shirt from the Ayvalık branch, but the print started peeling off after a short time. I went to the Çanakkale AVM 17 store to have it inspected and sent to the factory for evaluation, but the staff told me I had to return it to the Ayvalık store instead. This makes no sense—I l...
I bought a pair of white Nike W Court Vision Lo NN sneakers from the In Street store at Çorlu Orion Mall. I only wore them for about an hour before the front of the shoe cracked while I was walking down stairs. On top of that, the shoe started making an annoying noise with each step. Even though I b...
Comments