I purchased a Guess brand wristwatch from the YKM store at Adana M1 Real Mall. Within a short time, the inner glass of the watch began to fog up repeatedly. The product was sent in for repair once, and it was returned to me with the claim that the issue had been fixed. However, not long after, the same fogging problem occurred again.
My watch is currently in for repair for the second time, and because of this ongoing fogging issue, I am unable to use the watch properly. Even though I clearly stated that I do not want to keep sending the product in for repeated repairs and that I want a permanent solution, I was only told that it would be repaired again.
When I call the store, I receive contradictory responses, such as being told that the product process is not visible in their system and that it might be sent out again once it arrives. The fact that customer service representatives act independently of one another, the lack of proper communication, and even instances where staff raise their voices while speaking are completely unacceptable for a brand like Boyner / YKM.
I am experiencing ongoing frustration due to dealing with the same issue repeatedly and not being offered a clear, permanent solution. I want a lasting resolution for this product. Instead of my watch constantly being sent for repair, I request that it be treated as a defective product and that my grievance be resolved through either a replacement or a refund.
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