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On September 8, 9, and 10, 2025, I made a total payment of ₺10,500 via cred...it card for the game Pirate Storm. However, shortly after, my account was c
On August 7, 2025, I noticed an unauthorized charge of ₺89.90 on my Akbank credit card linked to Bigpoint.net under the ...name of the game League of Angels. I have not played this game in a long time, and this payment was made completely without my knowledge or consent. I have never experienced this
I purchased a Bigpoint paper shredder, and when it broke down, I sent it to the service center for repair. It has now be...en months, and I have received no updates, no communication, and no resolution from the company. Every week and every month, I have tried calling to follow up. Yet neither the acc
"I expect you to acquire a customer service infrastructure or staff that doesn't require filing a complaint for a solution. Nevertheless, thank you for the solution."
I have been using my Bigpoint account for 16 years, and I am still actively... playing. However, the account is tied to an old email address that I can n
Without my knowledge or approval, my Ziraat Bank credit card was charged for three separate transactions under the name ...Bigpoint: $16.13 USD, $1.30 USD, and another $1.30 USD. I did not authorize these purchases, nor did I receive any services in return. This is a clear case of an unauthorized tran
I purchased a Bigpoint laminating machine in February of this year and began using it in March. By May, the machine burn...ed out after film got stuck inside. I sent it back to the company for repair, which took 15 days. Unfortunately, the same issue happened again in October, and then once more in No
I recently received a message from Bigpoint Customer Support stating: “You can report wherever you want. We even have sc...reenshots showing you insulting your rival’s mother, and you openly admitted account sharing. If this is not a ban reason, then what is? You can email anyone you want, but your acc
I purchased a Bigpoint laminator from Nalburdayım and experienced a serious defect almost immediately. After just three ...lamination attempts, the machine’s roller stopped working. Although I had owned the device for about 3–3.5 months, this issue occurred only 10 days after purchase. I tried to get
I want to raise a complaint about Bigpoint for selling low-quality and even broken products. After purchasing, I discove...red that the item was damaged, yet when I requested an exchange, they refused to provide any replacement or proper solution. This kind of behavior shows a complete lack of custome
Hello, I am filing a complaint regarding Drakensang Online, a game by Bigpoint. Purchases were made from my account by f...amily members without my permission. When I requested a refund, Bigpoint confirmed the situation and told me to contact my bank for the refund process. However, despite Papara bei
