Bigpoint

On August 7, 2025, I noticed an unauthorized charge of ₺89.90 on my Akbank credit card linked to Bigpoint.net under the name of the game League of Angels. I have not played this game in a long time, and this payment was made completely without my knowledge or consent. I have never experienced this ...

I purchased a Bigpoint paper shredder, and when it broke down, I sent it to the service center for repair. It has now been months, and I have received no updates, no communication, and no resolution from the company. Every week and every month, I have tried calling to follow up. Yet neither the acc...

I have been using my Bigpoint account for 16 years, and I am still actively playing. However, the account is tied to an old email address that I can no longer access. Because of this, I cannot add or verify a new email address, since the system insists on sending a confirmation code to the old addre...

Without my knowledge or approval, my Ziraat Bank credit card was charged for three separate transactions under the name Bigpoint: $16.13 USD, $1.30 USD, and another $1.30 USD. I did not authorize these purchases, nor did I receive any services in return. This is a clear case of an unauthorized tran...

I purchased a Bigpoint laminating machine in February of this year and began using it in March. By May, the machine burned out after film got stuck inside. I sent it back to the company for repair, which took 15 days. Unfortunately, the same issue happened again in October, and then once more in No...

I recently received a message from Bigpoint Customer Support stating: “You can report wherever you want. We even have screenshots showing you insulting your rival’s mother, and you openly admitted account sharing. If this is not a ban reason, then what is? You can email anyone you want, but your acc...

I purchased a Bigpoint laminator from Nalburdayım and experienced a serious defect almost immediately. After just three lamination attempts, the machine’s roller stopped working. Although I had owned the device for about 3–3.5 months, this issue occurred only 10 days after purchase. I tried to get ...

I want to raise a complaint about Bigpoint for selling low-quality and even broken products. After purchasing, I discovered that the item was damaged, yet when I requested an exchange, they refused to provide any replacement or proper solution. This kind of behavior shows a complete lack of custome...

Hello, I am filing a complaint regarding Drakensang Online, a game by Bigpoint. Purchases were made from my account by family members without my permission. When I requested a refund, Bigpoint confirmed the situation and told me to contact my bank for the refund process. However, despite Papara bei...

Hello, I have been playing the Seafight game from Bigpoint for 2 years. I live in Turkey, but due to work I had to travel abroad and then return. After this, my ship’s payment flag was automatically switched to USD instead of the local currency. I contacted Bigpoint customer service multiple times a...

I have been playing DarkOrbit from Bigpoint for 15 years, but now all of my effort and money has gone to waste because of unfair practices. The company allows players to use cheat bots in the game, and they profit from it instead of enforcing fair play. What makes it worse is that the so-called game...

I am very frustrated with Bigpoint. I cannot access my ship named “Ya***,” and I assume that I have been banned, but no explanation was ever provided. This feels like a feudal system where decisions are made without transparency or accountability. Because of bot users, the game has already become un...