Carrefour

On 26.03.2026, I purchased a LOFT brand T-shirt from the CarrefourSA Merter Hyper branch in Bakırköy, Istanbul. On 27.03.2026, I went to the CarrefourSA Zonguldak branch to return this product. My return request was rejected on the grounds that “we do not have the same model in our store.” However, ...

I placed an online order from Carrefour and it was delivered to my address on 06/03/2026 at 18:55. The order was prepared and sent from the İzmir Ataşehir Park Sitesi store. In this order, I received a product whose expiration date had already passed, which is absolutely unacceptable for a food reta...

I purchased meat and pistachios from the Carrefour Okmeydanı market and noticed that both products were spoiled and stale just one day after purchase. Even though I had my receipt and clearly showed that the products were not safe for consumption, no one at the store assisted me, and they did not s...

I loaded money from my credit card into the CarrefourSA Parafour Wallet application and made a purchase. After completing the purchase, I realized that I could not transfer the remaining balance in the wallet back to my credit card and that the application does not offer any option to refund the loa...

On February 5, 2026, I placed an order on the Carrefour online website with the delivery option “Size Getirelim”, under order number 200053787. The total amount for 21 items, approximately $47 USD, was charged in full to my credit card. The delivery date was scheduled for February 6, 2026, between 4...

After I started using Carrefour’s payment application Payfour, I have been experiencing constant problems for about four and a half months in almost every shopping transaction. In the payments I make with Payfour, the 5% coupon or points that should normally be earned from other top-ups are supposed...

I bought a Dijitsu TV 4200 DS 9000 Android model from Carrefour, and it wouldn’t connect to the internet from the moment I checked it. Carrefour refused the return, saying “you opened the box,” even though no setup was done beyond testing the internet connection. The service technician said this mod...

In my Carrefour order number 197401254, I purchased Norwegian salmon. I placed my order online on the morning of November 8 and paid approximately ₺778.10 by credit card. In my order note, I specifically requested that the inside and outside of the fish be thoroughly cleaned, and that the head and t...

Carrefour has “Somon Special Mix” on sale, but it is not available in the store. They say they have ordered it, but nothing has arrived yet. How can Carrefour advertise something on sale and then not have it in stock? I want a check so that when it becomes available, I can purchase it at the special...

I purchased a Digitsu retro mini fridge from Carrefour’s online store in Turkey three and a half months ago. It was delivered on July 5, but a shipping report was filed, and the item was returned (Order number: 4317112411). Since then, the product has not been delivered, and no solution has been off...

I fell very badly after tripping over the grating in front of the fish section at the Carrefour Hilltown Izmir store. I am experiencing severe pain in my hip and arm, yet no one in authority has addressed replacing that grating with a new one. Because of this situation, I am filing a complaint, as l...

When I tried to access Carrefour’s website from my MacBook Pro (Mac OS 15.6.1) using the DuckDuckGo browser and a private VPN service, I have been receiving a “Sorry, you have been blocked” error message for two days (September 10 and 11, 2025). The screen displayed Cloudflare Ray ID: 97d631d23e7e2a...

On 08.09.2024 at 19:08, I purchased a bottle of white wine from the Carrefour Mersin Kuzeykent store. Although the product’s shelf price was listed as ₺330, I was charged ₺360.50 at the checkout. When I objected to this and attempted to take a photo of the price tag, a person named Ö**** Y****, who ...

The hypermarket Carrefour in Türkiye has stopped giving both the shopping receipt and the card payment slip to customers at their indoor restaurant. Even though it is required, they refuse to provide them, simply saying “no need.” I reported this directly to their headquarters, but my complaint was ...

I placed an order worth 1,379₺ on Carrefour SA’s online store, paid by credit card, scheduled to be delivered today between 19:00–21:00. However, without any justification or prior notification, my order was suddenly canceled. What makes this situation even worse is that I had received a text messag...

On August 20, 2025, I purchased İçim Petso cooking cream from Carrefour. Although the shelf label showed ₺39.95, I was charged ₺51 at the checkout. I noticed the price difference by scanning the barcode with the TÜBİTAK market prices app and checking my receipt. I have frequently encountered such pr...

I bought a 0.33 cl glass water product from Carrefour, and it contained untreated materials and an Artemia shell. This is not acceptable for a company like Carrefour. I always trusted the brand for its quality and hygiene standards, which makes this experience even more disappointing. Why is there d...

Carrefoursa Online cancels orders for no apparent reason, and I'm learning about it through the system. They cancel products that are in stock at their whim, without any reason, and their customer service representatives don't even bother with any of your issues. There's no after-sales support whats...

In my order number 192614872, Carrefour failed to call me when the item was unavailable, even though they should have. On top of that, instead of the lamb shish kebab I ordered, they sent diced lamb full of fat. Despite trying all morning to resolve the issue, I couldn’t reach a solution. I gave up ...

I placed an order on Carrefour Online on 22.06.2025. The sea bass was priced at ₺399, and the discount was set to expire that evening. It was clearly stated that the discount applied both online and in-store. However, the employees who prepared the fish entered the price as ₺475. For 1.198 kg of fis...

I ordered 1 kilogram of ground beef from Carrefour, but the meat had a strange color as if it had come into contact with metal, and when I smelled it closely, it had a foul odor. Because of this, I contacted Yemek Sepeti’s support line online three times, but since they are an intermediary, they did...

On Wednesday, April 9, I purchased a water heater (thermosyphon) from CarrefourSA via the Hepsiburada website. According to the standard delivery terms, the product was supposed to be shipped on April 10 and estimated to reach me by April 11. However, the item still has not been dispatched. I contac...

I purchased a [gift code / digital product] from Carrefoursa, which was deactivated from online use without any prior notice or explanation. I received no warning via email, SMS, or on their website informing me that the code would no longer be usable. When I contacted customer service, I was told t...