In my Carrefour order number 197401254, I purchased Norwegian salmon. I placed my order online on the morning of November 8 and paid approximately ₺778.10 by credit card. In my order note, I specifically requested that the inside and outside of the fish be thoroughly cleaned, and that the head and t...
Carrefour has “Somon Special Mix” on sale, but it is not available in the store. They say they have ordered it, but nothing has arrived yet. How can Carrefour advertise something on sale and then not have it in stock? I want a check so that when it becomes available, I can purchase it at the special...
I purchased a Digitsu retro mini fridge from Carrefour’s online store in Turkey three and a half months ago. It was delivered on July 5, but a shipping report was filed, and the item was returned (Order number: 4317112411). Since then, the product has not been delivered, and no solution has been off...
I fell very badly after tripping over the grating in front of the fish section at the Carrefour Hilltown Izmir store. I am experiencing severe pain in my hip and arm, yet no one in authority has addressed replacing that grating with a new one. Because of this situation, I am filing a complaint, as l...
When I tried to access Carrefour’s website from my MacBook Pro (Mac OS 15.6.1) using the DuckDuckGo browser and a private VPN service, I have been receiving a “Sorry, you have been blocked” error message for two days (September 10 and 11, 2025). The screen displayed Cloudflare Ray ID: 97d631d23e7e2a...
On 08.09.2024 at 19:08, I purchased a bottle of white wine from the Carrefour Mersin Kuzeykent store. Although the product’s shelf price was listed as ₺330, I was charged ₺360.50 at the checkout. When I objected to this and attempted to take a photo of the price tag, a person named Ö**** Y****, who ...
The hypermarket Carrefour in Türkiye has stopped giving both the shopping receipt and the card payment slip to customers at their indoor restaurant. Even though it is required, they refuse to provide them, simply saying “no need.” I reported this directly to their headquarters, but my complaint was ...
I placed an order worth 1,379₺ on Carrefour SA’s online store, paid by credit card, scheduled to be delivered today between 19:00–21:00. However, without any justification or prior notification, my order was suddenly canceled. What makes this situation even worse is that I had received a text messag...
On August 20, 2025, I purchased İçim Petso cooking cream from Carrefour. Although the shelf label showed ₺39.95, I was charged ₺51 at the checkout. I noticed the price difference by scanning the barcode with the TÜBİTAK market prices app and checking my receipt. I have frequently encountered such pr...
I bought a 0.33 cl glass water product from Carrefour, and it contained untreated materials and an Artemia shell. This is not acceptable for a company like Carrefour. I always trusted the brand for its quality and hygiene standards, which makes this experience even more disappointing. Why is there d...
Carrefour is not delivering my promotional orders. I placed an order yesterday, and at first, I was told the product was out of stock. Then I added a different item, but this time they claimed they couldn't find me at my address. However, I was home the entire time and received no phone call. Usuall...
Carrefoursa Online cancels orders for no apparent reason, and I'm learning about it through the system. They cancel products that are in stock at their whim, without any reason, and their customer service representatives don't even bother with any of your issues. There's no after-sales support whats...
In my order number 192614872, Carrefour failed to call me when the item was unavailable, even though they should have. On top of that, instead of the lamb shish kebab I ordered, they sent diced lamb full of fat. Despite trying all morning to resolve the issue, I couldn’t reach a solution. I gave up ...
I placed an order on Carrefour Online on 22.06.2025. The sea bass was priced at ₺399, and the discount was set to expire that evening. It was clearly stated that the discount applied both online and in-store. However, the employees who prepared the fish entered the price as ₺475. For 1.198 kg of fis...
I ordered 1 kilogram of ground beef from Carrefour, but the meat had a strange color as if it had come into contact with metal, and when I smelled it closely, it had a foul odor. Because of this, I contacted Yemek Sepeti’s support line online three times, but since they are an intermediary, they did...
On Wednesday, April 9, I purchased a water heater (thermosyphon) from CarrefourSA via the Hepsiburada website. According to the standard delivery terms, the product was supposed to be shipped on April 10 and estimated to reach me by April 11. However, the item still has not been dispatched. I contac...
I purchased a [gift code / digital product] from Carrefoursa, which was deactivated from online use without any prior notice or explanation. I received no warning via email, SMS, or on their website informing me that the code would no longer be usable. When I contacted customer service, I was told t...
I purchased a filter coffee machine from CarrefourSA’s online store as a birthday gift, but unfortunately, I received a broken machine. I reached out to customer service right away, and they promised that someone would come to collect the defective product and provide a replacement. I had high expec...
I made a purchase from the Carrefour SA online store on 24.02.2025. Among the delivered products, the Calve brand mayonnaise was an expired item that the store had in stock. Despite making my purchase on 24.02.2025, the mayonnaise I received had an expiration date of 18.02.2025. This means that the ...
I placed an order from the Carrefour small market at the same address, which included one carton of Camel Deep Blue cigarettes, 2 kg of yogurt, a pack of 15 eggs, and 1 kg of butter. When my order arrived two hours later, my daughter received it. However, upon checking the bag, I found two packs of ...
I purchased a Philips brand power bank from Carrefour. When the power bank was delivered, I opened it and discovered it wasn’t charging. I immediately contacted Carrefour customer service, reported that the product was defective, and requested a refund. A service ticket was created, and I was inform...
To activate Carrefour SA cards, the codes sent to the registered phone number must be approved. However, due to a technical issue at the headquarters, the sent codes cannot be activated. In this situation, individuals claiming to represent Carrefour request that we forward the codes sent to our phon...
On December 27, 2024, at 12:00 PM, I placed an online order with Carrefour (Order No: 185956398) expecting same-day delivery. However, the order was not delivered, and despite creating multiple complaint records, no one has resolved the issue. Today, the system falsely shows the order as delivered,...
I placed an order from Carrefour by selecting products listed as in stock. The next evening, while checking my emails close to the delivery time by chance, I saw an email stating that my order had been canceled. If Carrefour cannot build a website or app capable of reserving items for customers who ...