Carrefour False Advertising, Refusal to Honor Points
On March 12, 2024, I made a purchase of ₺1,776.59 at the Carrefour SA store in the Amasya Park shopping mall. Before making the purchase, I enrolled in the GastroClub and Teknoclup loyalty programs through my Carrefour SA card.
The terms and conditions of both programs clearly state that they cannot be combined with other promotions. However, when I made my purchase, Carrefour SA combined the two programs and only awarded me points for one of them.
As a result, Carrefour SA failed to honor its promise to me. The terms and conditions clearly state that the programs cannot be combined, yet I was denied the ₺100 points that I was entitled to from the Teknosa promotion because I had already earned points from the GastroClub promotion.
If Carrefour SA is going to combine loyalty programs, it should be clearly stated in the terms and conditions. It is unacceptable to advertise one thing and then do another. I am very disappointed with Carrefour SA and I have lost trust in the company. I am requesting that Carrefour SA honor its promise and award me the ₺100 points that I am entitled to.
