Carrefour Misleading Stock and Refund Trouble
I ordered cooking oil from the Carrefour website. Despite the package showing as delivered, it never arrived. When I called, they said there was an issue and promised to resend. Later, I received a message confirming my refund was accepted and the amount would be returned. When I called again, they said the product was out of stock and hence processed a refund. They insisted the website showed it in stock, but admitted it was an error and no stock was available. They accept orders online, but couldn't fulfill them from the store even though it showed in stock. They suggested ordering online again. When I mentioned the price difference, they said they couldn't do anything about it. It was a hassle to get them to not send the product. I used to shop there regularly, but now I regret it and don't recommend it.
Dear Customer, Your notification has been recorded, and your resolution process has been initiated. For follow-up, you can reach us at and by phone at between 08:00 – 24:00, 7 days a week. CarrefourSA Customer Service
Thank you to Ms. Zeynep who attended to me on the phone. She was attentive and concerned, expedited the process, and approached it with a solution-oriented mindset. Thank you very much for her help.
I would like to thank Ms. Zeynep for her efforts in resolving the issue. Thanks to her, my trust in the brand has been restored. She took quick and correct actions, prioritizing customer satisfaction.
