On 08/03/2024, I made a purchase with order number 154846834 for a Dijitsu 55 DS 8500 model TV using the Carrefour SA mobile app. The following day, my order went from 'preparing' to 'order canceled' out of nowhere. After talking to customer service, they let me know that my order got canceled because they ran out of the product. They promised me that the app would refresh its inventory within 24 hours; however, it's been a whole week and the TV still shows as in stock on the website, which is really disappointing. Why has the TV been up for sale for a whole week if it's not even available? I'm really let down by this situation.
On July 13, 2024, I placed an order (number 164669026) for two vacuum cleaners through Carrefour SA's website. I had to choose July 16, 2024, as the delivery date since it was the earliest available option. However, on July 15, 2024, at 5:30 PM, I received a call informing me in a dismissive tone th...
On February 24, 2024, and March 8, 2024, I made orders that got canceled the next day because the store claimed they were out of stock. Even after reaching out to Carrefour headquarters and talking to the store several times, I didn't get a helpful response other than being told about the store's po...
I placed an order from Carrefour by selecting products listed as in stock. The next evening, while checking my emails close to the delivery time by chance, I saw an email stating that my order had been canceled. If Carrefour cannot build a website or app capable of reserving items for customers who ...
On July 12, 2024, I ordered an iron from carrefour.com. Due to high demand, the delivery was rescheduled to July 16, 2024. On the scheduled delivery day, I received a message stating that my product was being prepared with care. However, when I called to check, I was informed that the item had run o...
I put in an order with Carrefour SA, but they canceled it almost 19 hours later, saying they couldn't get the goods. What bothers me the most is that they still had the same goods for sale on their website at 9 p.m. that same night. The thing I ordered was sold to someone else after it was supposed ...
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