On July 13, 2024, I placed an order (number 164669026) for two vacuum cleaners through Carrefour SA's website. I had to choose July 16, 2024, as the delivery date since it was the earliest available option. However, on July 15, 2024, at 5:30 PM, I received a call informing me in a dismissive tone that the product was out of stock and wouldn't be shipped.
Oddly, the product was still listed for sale on Carrefour SA's website on July 15, 2024. I couldn't understand how an item ordered on July 13 couldn't be delivered, so I called customer service. Their response was even more absurd - they claimed they can only check stock 24 hours later and that orders are prepared on the delivery day, not the order day. How could they run out of stock for a July 16 delivery after a promotion on July 13-14?
I'm not accepting a refund; I'm demanding that they fulfill the order as placed.
On February 24, 2024, and March 8, 2024, I made orders that got canceled the next day because the store claimed they were out of stock. Even after reaching out to Carrefour headquarters and talking to the store several times, I didn't get a helpful response other than being told about the store's po...
On July 12, 2024, I ordered an iron from carrefour.com. Due to high demand, the delivery was rescheduled to July 16, 2024. On the scheduled delivery day, I received a message stating that my product was being prepared with care. However, when I called to check, I was informed that the item had run o...
On 08/03/2024, I made a purchase with order number 154846834 for a Dijitsu 55 DS 8500 model TV using the Carrefour SA mobile app. The following day, my order went from 'preparing' to 'order canceled' out of nowhere. After talking to customer service, they let me know that my order got canceled becau...
On March 20, 2024, I placed an order for a Philips upright vacuum cleaner from Trendyol. Today, March 28, 2024, the order is still listed as "being prepared." I contacted the vendor, who informed me that they do not sell such a thing and do not have it in stock and that the issue is caused by Trendy...
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