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Carrefour Denied Bottle Deposit Refund

İlker
İlker
Carrefour
March 27, 2024 3:01 PM52

As an 11-year faithful consumer of CarrefourSA, specifically the Burhaniye İskele shop in Balıkesir, I recently made a purchase of ₺9,000. Among the products, I purchased beer. Today, I went to the store to return the beer bottles for a deposit refund. I was welcomed by an employee named R****, who flatly refused to take the bottles. Despite producing my receipts and indicating that I purchased the bottles from this particular retailer, I received a contemptuous response: "I have no space, I can't take them." "Go, leave them outside." Shocked by this attitude and contempt, I stated my desire to guarantee the bottles were handled correctly, but was instead told, "Go ahead, complain to the head office if you want." Such behavior by R**** is unworthy of a renowned business like CarrefourSA. I have filed a complaint with customer service, and if no action is taken, I will seek legal consequences.

March 27, 2024 3:03 PM (1 minute after complaint)

Dear Customer, Your notification has been recorded, and your resolution process has been initiated. For follow‑up, you can reach us between 08:00 AM and 12:00 AM, 7 days a week. CarrefourSA Customer Service

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