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Lancome

Complaints

6 complaints
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Lancome Perfume Marked Delivered But Not Received - Refund Request

November 26, 2025 4:36 AM72

On 20.11.2025, I ordered a perfume from the Lancome store on a very popular and trending e-commerce platform. My order n...

1

Lancome Renergie Yeux Caused Irritation and Swelling Around My Eyes

May 14, 2025 12:03 PM207

I placed an order for the Lancome introductory set in March via Trendyol, straight from Lancome’s official store. One of...

Lancome Renergie Yeux Caused Irritation and Swelling Around My Eyes
Lancome Renergie Yeux Caused Irritation and Swelling Around My Eyes

Lancome Refused to Help After My Idole Perfume Pump Stopped Working Halfway

April 16, 2025 9:47 AM67

I recently purchased a 100ml bottle of Idôle perfume from Lancome official online store in Turkey. Unfortunately, when t...

Lancome Mini Beauty Box Arrived Without the Lipstick I Ordered

December 30, 2024 12:31 PM60

On November 28, 2024, I purchased a Lancome mini beauty box from Hepsiburada with order number 4670334072. However, the ...

Lancome Mini Beauty Box Arrived Without the Lipstick I Ordered
Lancome Mini Beauty Box Arrived Without the Lipstick I Ordered
1

Lancome's Faulty Shipping and Irresponsible Customer Representatives

November 20, 2023 11:41 AM188

I purchased the Renergie Triple Serum Set and Tonique Confort on 03.11.2023 during Lancome's November Campaign from thei...

Lancome's Faulty Shipping and Irresponsible Customer Representatives
Lancome's Faulty Shipping and Irresponsible Customer Representatives

Lancôme Did Not Send My Gift!!

May 7, 2023 5:37 PM127

I just ordered something from Lancome Turkey and just expecting it so eagerly! But, to my bummer, the gift wasn't in my ...

Frequently Asked Questions

  • FAQS and e-mail form: https://www.Lancôme-usa.com/customer-service-contact-us.html
  • Phone: 1-800-526-2663
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About Lancôme

Lancôme is a global beauty brand that offers a variety of skincare, makeup, and fragrance products. The company operates internationally, serving customers in various countries worldwide.

Lancôme provides a wide range of skincare products, such as cleansers, moisturizers, serums, and treatments designed to address different skin concerns. Lancôme also offers a range of makeup products including foundations, concealers, eyeshadows, lipsticks, and more, designed to enhance one's natural features and create various looks. A wide range of fragrances for both men and women, featuring a variety of scents that provide unique olfactory experiences can be found in their product portfolio.

Operating globally, Lancôme serves customers in various countries and regions. The availability of Lancôme products may differ, but the brand has a notable presence in Europe, North America, Asia-Pacific, and the Middle East. The products are available through various channels, including Lancôme boutiques, department stores, authorized retailers, and the official online platform.