5
Şener is very satisfied with the result
Resolved

Carrefour Canceled the Order I Paid for Due to Stock Issues

Carrefour Canceled the Order I Paid for Due to Stock Issues
Carrefour Canceled the Order I Paid for Due to Stock Issues
March 10, 2024 2:55 pm
59
Şener's Thank You Message
“Thank you for the interest and attention from the center.”

I placed an order via the Carrefour app at Mersin Carrefour on March 8th, totaling around ₺2200 for two orders over a thousand TL each, and paid with my credit card. Just 10 minutes before delivery, my order was canceled, citing stock unavailability. Apparently, Carrefour claims they were out of stock for basic items like bread, tomatoes, yogurt, oranges, mandarins, iced tea, lemonade, and cooking oil. It seems my local corner store has a better inventory than Carrefour, with at least half of these items available. Carrefour's excuse doesn't hold water, and if it's true, then it seems Carrefour is in deep trouble without us knowing. I've attached two receipts for reference. Despite Carrefour's Mersin store calling for everything else, they didn't even bother to call regarding the order cancellation. If this is Carrefour's business approach, it's no wonder they're losing money. I urge the Sabancı family to reconsider their management or risk further losses due to such practices. Wishing Carrefour success in their future endeavors, but it won't be with me.

March 10, 2024 2:49 pm

Dear Customer, Your notification has been recorded, and your resolution process has been initiated. For follow-up, you can reach us via [email protected] or by calling 444 10 00 between 08:00 – 24:00, 7 days a week. CarrefourSA Customer Service

March 10, 2024 3:17 pm
Şener
March 11, 2024 12:30 pm

It is said that a resolution process has been initiated, but there will be no solution. I am just expecting a reasonable answer. The insufficient stock excuse is not a lie. If evasive answers are going to be given, no one should call. If a store does not have products like bread, yogurt, margarine, tomatoes, etc., I think it is meaningless for a large shopping center like Carrefour to remain open.

Şener
March 12, 2024 4:35 pm

Thank you for the interest and attention from the center.

profile-icon
To be able to comment, or .

Comments

Be the first to comment
Report a Similar Issue