Carrefour Canceled My Order After 19 Hours but Kept the Product Available for Sale
I put in an order with Carrefour SA, but they canceled it almost 19 hours later, saying they couldn't get the goods. What bothers me the most is that they still had the same goods for sale on their website at 9 p.m. that same night. The thing I ordered was sold to someone else after it was supposed to go to me. This seems unfair and unprofessional. If there is a problem with stock, I can see why they would do that, but the fact that the product is still on the market makes it hard for me to trust their logic. Because of this, I have doubts about how they handle customer service and dependability. I hope that from now on they care more about their customers.
Dear Customer, We tried to reach you regarding the notification you sent us; however, we were unable to reach you. We kindly ask you to inform us of a time slot when we can contact you. For any questions or issues, you can send us an email or call our Customer Service line between 8:00 AM and 12:00 AM, 7 days a week.
Dear Customer, We tried to reach you at your phone number regarding the notification you sent us, but we were unable to reach you. We kindly ask you to inform us of a time slot when we can reach you.
Here's the translation of the provided text from Turkish to English: "My advice is not to trust Carrefour SA for next-day delivery. They sell the product you bought to someone else and cancel your order at their discretion 30 minutes before delivery. Look at the explanation they gave me: I requested next-day delivery, but they didn't set aside the product I bought and gave it to someone who ordered after me on the same day. There was no product left for me. 😂😂😂😂 What will happen? Just cancel and refund for an ordinary citizen, it's over."
The resolution process has started, did you call and apologize properly? Okay, look at the solution, great, has the grievance been eliminated? No. Has the stress experienced that day gone away? No. Look, now the same product is on sale, will you make up for it? You send the faulty product to the customer, apologize for the product they couldn't get for free, then you can at least save face with the customer to some extent. But of course, since the customer is always seen as someone to be taken advantage of, that won't happen.
