Carrefour Doesn't Deliver My iPhone 12
The iPhone 12, 128GB in green, which I purchased using my credit card from www.carrefoursa.com on January 5, 2024, at 23:58, was dispatched through Hepsijet company on January 6, 2024. I received an SMS notification on January 8, 2024, at 10:27, stating that the product was dispatched. However, at 12:13, another message informed me that the delivery with your tracking number could not be completed, and the process for returning the item to the seller would be initiated.
Upon contacting the cargo company, I learned that the courier entered to deliver the order, but the product would not be delivered to the buyer. Carrefoursa mentioned a possible problem caused by the warehouse and, after contacting the General Directorate, explained that there was an error while updating the price of the product. They offered a Carrefour check of ₺1000 as compensation, which I declined, emphasizing my preference for the delivery of the product.
Despite assurances that the issue would be resolved promptly, there has been no further action. This situation is not acceptable, and I urgently request the delivery of my product. If there is a problem, why was it successfully delivered to other customers while the return process was initiated for me? This has needlessly exposed my product to potential damage during transit.
It is unjust to subject the consumer to such treatment. As long as I haven't canceled the product, Carrefoursa should fulfill their obligation to deliver it, rather than initiating a return process unilaterally. If this situation persists, I am prepared to take further action, including filing a complaint with Consumer Rights organizations.
Dear Customer, Your notification has been recorded, and your resolution process has been initiated. For follow-up, you can reach us. CarrefourSA Customer Service
The general management contacted us, but they still haven't been able to solve the problem. They said that you created a record yesterday and that the process is continuing through this record, then they ended the call.
Customer service is stalling by saying the registration is ongoing. The issue is still not resolved. When I check the status of my product, it shows that it has reached the seller, but they are insisting on not delivering my phone. Today, I am filing my complaint with Consumer Rights.
They delivered the phone to me after long efforts and sending an email to the general manager. I wish the issue had been resolved without having to email the general manager. This means that fear takes precedence over customer satisfaction.
