Carrefour Doesn't Deliver My iPhone 12

The iPhone 12, 128GB in green, which I purchased using my credit card from www.carrefoursa.com on January 5, 2024, at 23:58, was dispatched through Hepsijet company on January 6, 2024. I received an SMS notification on January 8, 2024, at 10:27, stating that the product was dispatched. However, at 12:13, another message informed me that the delivery with your tracking number could not be completed, and the process for returning the item to the seller would be initiated.

Upon contacting the cargo company, I learned that the courier entered to deliver the order, but the product would not be delivered to the buyer. Carrefoursa mentioned a possible problem caused by the warehouse and, after contacting the General Directorate, explained that there was an error while updating the price of the product. They offered a Carrefour check of ₺1000 as compensation, which I declined, emphasizing my preference for the delivery of the product.

Despite assurances that the issue would be resolved promptly, there has been no further action. This situation is not acceptable, and I urgently request the delivery of my product. If there is a problem, why was it successfully delivered to other customers while the return process was initiated for me? This has needlessly exposed my product to potential damage during transit.

It is unjust to subject the consumer to such treatment. As long as I haven't canceled the product, Carrefoursa should fulfill their obligation to deliver it, rather than initiating a return process unilaterally. If this situation persists, I am prepared to take further action, including filing a complaint with Consumer Rights organizations.