Yapi Kredi Bank

On September 22, 2025, between 2:15 PM and 2:30 PM, I tried to deposit ₺3,200 using my Akbank debit card at Yapı Kredi ATM number 107175 located in the İstasyon neighborhood of Etimesgut, Ankara. The ATM took my money but did not complete the transaction. It displayed a message saying the cash was n...

On April 3, 2025, at 11:54 PM, I received a notification that a transaction of ₺169 was made from my digital credit card, originating from London. Realizing it was a case of fraud, I immediately contacted Yapı Kredi Bank and had my card canceled, followed by submitting a dispute for the charge. Howe...

It took far too long for them to deposit my refund back into my account, and I am exhausted from waiting. The customer service is really poor. If this were in my country, the refund would be processed immediately, regardless of which online shopping app you use. What makes it even worse is that ther...

Their ATM in Antalya charged me nearly 600 Liras to withdraw 7,000 Liras. I did not get a receipt. There was no indication on the ATM screen that there will be charges. I felt cheated. The staff at the Hadrien Gate branch were unhelpful. Luckily, my credit card company reimbursed me. Visitors beware...

Hello, I am Brian calling from the United States. My reference number for this case is 13321094. On the 11th of October, I sent money to a friend for business purposes and the transaction Reference number is 231011B017B7. The account holder Mr Omer Ustunel with the account number: 442360** IBAN Numb...

I have sent money from United Kingdom bank NatWest to one of their account holder but yapikredi bank didn't release the money then I ask my bank NatWest uk to cancel my payment and recall it back but now yapikredi bank is not sending money back and not responding to my bank, it's so sad how banks ca...

I received an SMS from Yapı Kredi Bank stating that I would be eligible for interest-free cash advance up to 20,000 TL if I apply for a Troy card. I downloaded the mobile application and applied for the credit card, but I received information that the application was rejected. Firstly, it's intrigui...

For 15 years, I've been using a Yapı Kredi Bank credit card, and despite my loyalty, they have stubbornly refused to increase the credit limit beyond ₺7,500. This limitation forces me to pay extra for over-limit purchases. Recently, I inadvertently placed an order for a product, and when I tried to ...

On the 27th of November 2023, I visited the ATM with number 104244 to pay off my commercial credit card debt of ₺80,000 in ₺200 banknotes, totaling 400 notes. At 21:30:40, the ATM started dispensing cash, and the trouble began. It first handed out ₺25,000, followed by ₺14,800. After queuing again, i...

The indifference shown by Yapi Kredi's personal banking representative and customer service staff has shocked and disgusted me. I attempted to send money abroad using Swift on October 18, 2023; however, the transaction was reversed the following day, October 20, 2023, citing a problem that originate...

I request the cancellation and refund of the total 356.00 TL annual card fees charged to my Yapı Kredi credit card, ending with the digits 2261. Pursuant to Article 31, Paragraph 3 of the Consumer Law No. 6502 dated May 28, 2014, institutions issuing cards are obliged to provide consumers with a cre...

Hello, I mistakenly sent money from my Yapı Kredi Bank account to the wrong IBAN via a fast transfer. Despite alerting them immediately, there has been no response. We initiated a refund request, but both Yapı Kredi and Akbank (the recipient bank) are passing the responsibility back and forth. This ...

Despite checking UYAP and E-STATE, which confirm that I have no outstanding debts, my accounts are flagged with an E-lien. This issue is causing constant problems with my banks, preventing me from using my accounts. I am currently in Mersin, but my usual residence is in Izmir. To resolve this matter...

I have been working with Yapı Kredi Bank for about 25 years. I don't know if I ever had a problem with the bank, but I was surprised when I saw by chance that they reduced my additional money limit by approximately 70% in the past months, without any written or verbal information.! I immediately loo...

I am employed by a company that is part of the Koc Group, and Yapi Kredi Bank, which was recommended to us by the Koc group, deceived us by promising that there would be no account maintenance fees, only to then bombard us with hidden fees, flexible account interest, and high EFT charges. In spite o...

I recently became a salary account holder at Yapİ Kredi Bank. A bank representative, while handling our application at the workplace, sent a credit card alongside. As all our staff simultaneously processed it, the action was swift. Assuming, as with previous banks, that being a salary account holder...

On 29/10/2023, an annual credit card fee was deducted from my World Platinum card ending in 1261. As a salaried customer of your bank, the fee reflected in the account statement under the guise of a card fee must be canceled and refunded to me without any additional conditions, under the laws mentio...

I moved to Finland two years ago but my Yapi Kredi account is still active. My card is expiring soon, and despite two attempts, they keep sending my new card to my old address in Turkey, where I no longer reside. I used to live in Göktürk, and that's where my main branch is located. My address is st...

Yapi Kredi made several unauthorized withdrawals from my credit card, amounting to a total of 12,500 TL, and occurring on separate dates. After I called the bank, a request for an objection was made, but there was no follow-up or indication of concern from the bank's end. My credit card appears to h...

I have been using the Yapi Kredi Opet Worldcard for years, which instantly gives 25 liras for 500 liras of fuel purchases due to the card's special features. But Yapi Kredi Bank is constantly adding new conditions to this card's features in violation of the contract! Opet belongs to them, Yapi Kredi...

Yapi Kredi Bank took money out of my account without my permission and called it an "automatic principal collection." When I called customer service to ask a question, the representative who took my call was unable to answer my question and instead connected me to another department before ending ou...

On 10/15/2023, at 18:04:15, I withdrew 2000 TL from the Yapi Kredi Bank ATM located in Ada Center Mall in Sakarya, Erenler district, using a QR code. The money was dispensed from the ATM in a diagonal manner, and one banknote had a curled edge. Upon counting the money, I realized it was only 1800 TL...

Hello, I inadvertently extended the terms of the loans I obtained from Yapi Kredi Bank, leaving me unable to pay the interest payments. When I called the call center, they assured me that they would cancel it the next day. Even though I do not want the payment to be extended, the representative info...