I became a remote customer of Yapı Kredi with the code ykb*** and, in order to benefit from the special campaign for new customers, I made a total spending of ₺1,995 on 8 March with my Yapı Kredi World credit card, including the Tod TV Sezonluk Süper Dolu Package. Within the scope of this campaign, ...
I have been using my Yapı Kredi World Platinum credit card for years in an active way, making regular payments without any delays and maintaining continuous spending on the card. Despite this, a credit card annual fee of ₺1,085.5 was reflected on my statement dated 14.05.2025. After noticing this tr...
I would like to report an issue I am experiencing with Yapı Kredi Bank, Adana Atatürk Caddesi Branch. After fully paying off my enforcement debt, I obtained an official “no debt” certificate from the courthouse and submitted it to the branch on March 25, 2026, as instructed by the customer represent...
On August 18, 2025, at 6:10 p.m., I went to Yapı ve Kredi Bankası A.Ş. ATM number 104977 located at Eskişehir Vişnelik Hasan Polatkan Cultural Center to deposit money into my own account. During my first transaction, I inserted my card, entered my PIN, and the cash deposit slot opened. I do not rem...
In February 2026, I was contacted by Yapı Kredi’s call center and offered a Worldcard Troy credit card. During the call, I specifically asked when the annual fee would be charged. The customer representative clearly stated that the fee would only be applied 6 months after the card activation. Additi...
I have been a Yapı Kredi customer for about 10 years and I regularly use my Yapı Kredi World Platinum credit card ending with 0627 for all my daily expenses, paying my statements on time without any delays. Every year, before the annual credit card fee is reflected on my statement, I call the bank a...
I have noticed that high-amount deductions labeled as “interest charges,” “interest tax (BSMV),” and “resource utilization support fund (KKDF)” have been applied on different dates in the account activity of my Yapı Kredi loan (No: 200005972571). In particular, on March 31, 2026, in addition to my ...
I have been a long-time individual customer of Yapı Kredi Bank, and I have products such as a credit card and an overdraft (esnek hesap). For a while I had payment difficulties with these products, and in this regard I consider the bank’s position to be understandable. I therefore went to the bank a...
I am formally reporting a severe grievance regarding the debt restructuring of my Platinum card (Customer No: 3688***). Since Nov 2025, I have been dealing with misinformation from customer services (4440444/4440440). Due to this total loss of trust, I decided to fully close my debt on March 25, 202...
I am writing to report a serious and ongoing issue with my Yapı Kredi Crystal credit card regarding 53 clearly fraudulent transactions totaling 3,611.79 USD, all made via Uber in the USA between 30 December 2025 and 4 January 2026. I was not in the USA, did not make or authorize these transactions, ...
On March 12, 2026, I attempted to withdraw $372 from a shared Yapı Kredi ATM located on Erkilet Boulevard in Kayseri using my Kuveyt Türk account. The ATM dispensed part of the money but retained the remaining amount, and a message appeared on the screen stating that the funds were blocked. I did no...
I was contacted by Yapı Kredi Kurttepe Branch by phone regarding transferring my housing loan to their bank. When I stated that I wanted to proceed with the transfer, they charged me an appraisal fee of ₺23,202 on 23.02.2026. However, afterward, they informed me that the loan transfer needed to be a...
On March 16, 2026, at around 11:30 AM, while depositing cash at a Yapı Kredi Bank ATM located at the Bursa Nilüfer Fatih branch using my bank card, the ATM took my money in the amount of approximately $220 but did not credit it to my account. Although the ATM belongs to the branch, when I went insi...
I have been a loyal customer of Yapı Kredi Bank for many years, and I noticed that on March 16, 2026, a credit card annual fee of approximately $39 was charged to my Worldcard and reflected in my March 2026 statement. Since I do not wish to pay this fee under any circumstances, I contacted customer ...
On February 27, I applied for Yapı Kredi’s campaign with the code “My Offer: 15,000,” which promised a non-refundable 15,000 reward points bonus. In order to benefit from this campaign, I opened a credit card and also opened an unlimited account, depositing approximately $1,550. I was informed that ...
I noticed a negative balance in my Flexible Account at Yapı Kredi Bank through the mobile app’s home screen. Before the February statement was issued, I fully paid off the negative balance. After making the payment, the app showed my available balance as complete and there was no outstanding debt vi...
We believe that the location selected for the Yapı Kredi Bank ATM at the address Tekirdağ Çorlu Muhittin Neighborhood, Çetin Emeç Boulevard, Erdim Apartment No:42 is not appropriate and may be in violation of the Condominium Ownership Law. In our opinion, the position of the ATM has not been determi...
Today I tried to deposit 1,400 TL (about $44) into my Aktif Bank account using my UPtion card at a Yapı Kredi ATM in Urla, İzmir. During the deposit process, the ATM had no paper, so I was unable to receive a receipt, and the cash amount I deposited was not credited to my account. When I contacted ...
Yapı Kredi had a campaign defined specifically for me, stating that when payments for YouTube Premium were made with Mastercard-branded cards, a refund of ₺300 would be given. I used the card to purchase a YouTube Premium subscription of around ₺200. However, no refund was made. I called customer se...
I use a Yapı Kredi Worldcard Platinum credit card and I have been a Yapı Kredi customer for about 20 years. In March 2026 an annual membership fee of ₺1,420 was charged to my card. After I objected, approximately 75% of this amount was refunded, but a part of the fee was still kept on my card. When ...
I am a Yapı Kredi customer and I use internet banking. On 01.01.2026, I discovered that a loan had been taken out in my name through my account without my knowledge or consent, and the loan amount was transferred to another account. This unauthorized transaction is associated with the reference/cust...
For approximately 35 years, I have been a loyal customer using all types of banking services with your bank, including domestic and international transactions, supplementary cards, and my payroll account. Despite this long-standing relationship, being treated this way over $42 and being offered nego...
I hold a Yapı Kredi Hepsiburada World Visa credit card. On 18 January 2025, an annual card fee of ₺1,257.99 was charged to this card, even though I do not actively use it and was not informed that such a fee would be collected. When I called Yapı Kredi customer service on 30 January, I was told that...
On February 14, I attempted to deposit $728 using a QR code at a Yapı Kredi ATM located on 3rd Avenue in Bahçeşehir. During the transaction, I did not receive any error message or cancellation notice. The ATM only physically returned $7 of the amount I was trying to deposit. However, the remaining f...