I have been working in İzmir and receiving my salary through my salary account at Yapı Kredi Bank, Antalya Alanya Keykub...at branch. Since February, a legal salary garnishment has been applied to my income and Halkbank has been making the deductions at the rate of 1/4 from my salary in accordance with
On 3 October 2026, I was punished as a Yapı Kredi salary customer. I work at Baylan Su Sayaçları. Our company recently m...oved its salary payments from Garanti Bank to Yapı Kredi Bank. On the night of 3 October 2026, while I was on the night shift, the bank representatives completed our transition to
I am a customer of Yapı Kredi and I use an individual credit card. About a week ago I tried to make a purchase of approx...imately ₺470 with my credit card, but the transaction was declined. I received an SMS from the bank stating that the transaction was not approved and that, according to a new BRSA
"Even if it's very late, the problem was solved."
On 19.09.2026 Saturday at around 19:00, I experienced a serious issue while... using a Yapı ve Kredi Bankası ATM. During a cash withdrawal transaction, 3
I am a Yapı Kredi customer and I would like to file a complaint regarding unauthorized insurance-related deductions made... from my current account through your Kuşadası Çarşı branch. For my home insurance, I had cancelled the automatic renewal instruction well before the policy expiry date. Despite th
I have been using a Yapı Kredi Visa credit card as my current card and without my request or confirmation the bank unila...terally changed my card type to a Mastercard and sent me a new card. This change was carried out without my approval and I was not given any option to keep my Visa card. After noti
On Friday, September 4, around 16:00, I attempted to make an EFT transaction of approximately ₺35,000 via Yapı Kredi mob...ile banking from my individual TL demand deposit account. During this transaction, my EFT request was not carried out and my mobile banking password was cancelled without any justi
On 26.08.3026 at around 14:43, I visited Yapı Kredi Bank’s Yeşilpınar branch in Eyüpsultan, Istanbul. Although the branc...h was quite crowded, there were only two staff members at the counters serving customers. Despite taking a queue number and waiting for my turn, I witnessed people who came after m
I am a Yapı Kredi standard Worldcard holder and on 28.07.2026 a 1,107.00 TL “annual card fee” was charged to my credit c...ard. I find this fee unfair and I do not accept it. After noticing the charge, I contacted Yapı Kredi customer service and requested that the fee be fully refunded to my card. Howe
On 26 July 2026 at around 22:15 I tried to withdraw 5,000 TL from a Yapı Kredi ATM via QR cash withdrawal. The ATM did n...ot dispense any money, but my account was debited by 5,000 TL, as clearly seen in my bank transaction record. I called Yapı Kredi customer service three times about this problem. E
On July 25, 2026, I went to the Yapı Kredi ATM on Hürriyet Street in Ödemiş, İzmir to withdraw cash before going to the ...local market. After inserting my bank card and attempting to complete the transaction, the ATM displayed a "No Cash Available" message and showed a list of nearby ATMs where I coul
On July 21 at approximately 6:25 PM, I attempted to deposit cash into my ow...n Yapı Kredi account numbered 56646*** using a Yapı Kredi ATM located in Av
I am a customer of Yapı Kredi Bank and I recently noticed that an annual credit card fee of ₺1,107 was charged to my cre...dit card statement dated 19 July 2026. I have been actively using my card and I find this fee unfair. After seeing the fee, I contacted Yapı Kredi customer service. I was informed
I request the cancellation and refund of the annual card fee of ₺1,107.00, which was reflected on my Yapı Kredi Play cre...dit card statement on 13.07.2026. Pursuant to Article 31, paragraph 3 of the Consumer Law dated 28 May 2014, card-issuing institutions are obliged to offer consumers a type of cred
"Thank you"
I have been receiving my salary regularly on the 26th of every month via Yapı Kredi for a long time and I almost always ...face problems with your ATMs. Either the ATMs are out of order or there is no cash in them. As a result, I have to wait for a long time in a hot and uncomfortable environment becau
On June 21, 2026, which was my payday, I attempted to withdraw my salary from a Yapı Kredi ATM located in Davutlar Neigh...borhood, Kuşadası, Aydın. However, I was unable to withdraw any cash because the ATM displayed a message stating that cash withdrawal transactions could not be performed. Despite
I am a Yapı Kredi Bank Worldcard holder and on 27 May 2026 a card annual fee of ₺1,107 was reflected on my statement. My... card was obtained through your Adana Seyhan branch. After seeing this transaction, I contacted your customer service and was informed that only 75% of this fee could be refunded.
I am writing regarding a serious security issue I have experienced with my Yapı Kredi Worldcard. On 31 May 2026 at appro...ximately 02:33 AM, two consecutive transactions of 810 TL each were made from Hong Kong without my knowledge or authorization. These transactions were not initiated by me, and I di
I am a Yapı Kredi customer and I use a Yapı Kredi World Gold credit card. On my April 2026 statement, an interest charge... of ₺13,286.05 was reflected on my card due to a delay of only 7 hours. I misremembered the last payment date because it was constantly changing and, when I realized it, I logged i
I am a Yapı Kredi World Platinum credit card holder with card number ending in 5153. On 22 May, I made a purchase via Ag...oda.com using 3D Secure. Both on the 3D security screen and on the payment page of the site, the transaction amount was clearly shown as 7,057 TL, and I approved the payment based
I am a long-term and active customer of Yapı Kredi Bank and I use a World credit card. Although it was previously stated... that no annual card fee would be charged provided that I met the one‑year usage condition, an annual membership fee of 1,420 TL was reflected on my credit card statement dated 10.
An annual membership fee was charged to my Yapı Kredi Platinum Worldcard on May 9, 2026, without proper prior notificati...on. I find this practice unfair and not customer-oriented, especially considering that I have been actively using this card for a long time and have now decided to cancel my credit
My bank account with Yapı Kredi Bank, which I opened as a student and have ...been actively using for a long time, was unilaterally closed without any re
