Yapi Kredi Bank

I am a Yapı Kredi customer and I use internet banking. On 01.01.2026, I discovered that a loan had been taken out in my name through my account without my knowledge or consent, and the loan amount was transferred to another account. This unauthorized transaction is associated with the reference/cust...

For approximately 35 years, I have been a loyal customer using all types of banking services with your bank, including domestic and international transactions, supplementary cards, and my payroll account. Despite this long-standing relationship, being treated this way over $42 and being offered nego...

I hold a Yapı Kredi Hepsiburada World Visa credit card. On 18 January 2025, an annual card fee of ₺1,257.99 was charged to this card, even though I do not actively use it and was not informed that such a fee would be collected. When I called Yapı Kredi customer service on 30 January, I was told that...

On February 14, I attempted to deposit $728 using a QR code at a Yapı Kredi ATM located on 3rd Avenue in Bahçeşehir. During the transaction, I did not receive any error message or cancellation notice. The ATM only physically returned $7 of the amount I was trying to deposit. However, the remaining f...

Although I updated my promotional agreement as an OYAK member at Yapı Kredi Bank, no payment has been made to my account even after about one week. Even though the promotional amount that should have been deposited after the update is ₺30,000, it still has not appeared in my account. When I spoke wi...

I am a salary customer of Yapı Kredi Bank, and I had outstanding debt equal to roughly one to one and a half months of my salary through my credit card and overdraft account. During this period, due to delays of only one to two days, I paid my credit card minimum payment late a total of three times....

I have been using a Yapı Kredi Bank credit card whose limit was ₺1,000,000. Approximately one week ago, without any prior information being given to me and without my approval, my card limit was suddenly reduced to ₺500,000 . I only found out after noticing the change myself, and this unannounced li...

On September 20, 2024, I opened an overdraft (KMH) account with a limit of about $1,550 at Yapı Kredi Bankası A.Ş. to cover my school-related expenses. At a later stage, I was informed that a collection/default record had been mistakenly created due to a payment for which I had never received any no...

I canceled my Yapı Kredi World credit card via phone banking on January 13, 2026, and during the cancellation I explicitly requested both the closure of my card and the complete reset of my customer credit limit. While the card itself was canceled, my customer limit still remains active in the syste...

I have been a salary customer of Yapı Kredi Bank since 1998. As of December 9, 2024, I retired, and I am still receiving my retirement pension through this bank. While I was working, I was not charged any EFT transfer fees or annual credit card fees, but after retiring, the bank started charging bot...

I have had an investment account at Yapı Kredi Bankası, originally opened in 1996 during the Koçbank period, which has been completely inactive since 2011. I recently discovered that, without my knowledge or consent, account statements were allegedly sent to me by post in 2024 and 2025, and under th...

I am a salary customer of Yapı Kredi Bank, and for approximately two years I have been unable to log in to either the mobile banking app or the online banking system. During this entire period, when I had absolutely no access to my account, I was also not provided with clear or definitive informatio...

On 2 December, I deposited 10,000 TL at the Yapı Kredi branch ATM located at İkitelli OSB, Atatürk Blv. No: 50D, 34490 Başakşehir/İstanbul, using my own Yapı Kredi card. During the transaction, the money became stuck in the ATM. Although 10,000 TL appeared as the amount I intended to deposit in the ...

On September 22, 2025, between 2:15 PM and 2:30 PM, I tried to deposit ₺3,200 using my Akbank debit card at Yapı Kredi ATM number 107175 located in the İstasyon neighborhood of Etimesgut, Ankara. The ATM took my money but did not complete the transaction. It displayed a message saying the cash was n...

On April 3, 2025, at 11:54 PM, I received a notification that a transaction of ₺169 was made from my digital credit card, originating from London. Realizing it was a case of fraud, I immediately contacted Yapı Kredi Bank and had my card canceled, followed by submitting a dispute for the charge. Howe...

It took far too long for them to deposit my refund back into my account, and I am exhausted from waiting. The customer service is really poor. If this were in my country, the refund would be processed immediately, regardless of which online shopping app you use. What makes it even worse is that ther...

Their ATM in Antalya charged me nearly 600 Liras to withdraw 7,000 Liras. I did not get a receipt. There was no indication on the ATM screen that there will be charges. I felt cheated. The staff at the Hadrien Gate branch were unhelpful. Luckily, my credit card company reimbursed me. Visitors beware...

Hello, I am Brian calling from the United States. My reference number for this case is 13321094. On the 11th of October, I sent money to a friend for business purposes and the transaction Reference number is 231011B017B7. The account holder Mr Omer Ustunel with the account number: 442360** IBAN Numb...

I have sent money from United Kingdom bank NatWest to one of their account holder but yapikredi bank didn't release the money then I ask my bank NatWest uk to cancel my payment and recall it back but now yapikredi bank is not sending money back and not responding to my bank, it's so sad how banks ca...

I received an SMS from Yapı Kredi Bank stating that I would be eligible for interest-free cash advance up to 20,000 TL if I apply for a Troy card. I downloaded the mobile application and applied for the credit card, but I received information that the application was rejected. Firstly, it's intrigui...

For 15 years, I've been using a Yapı Kredi Bank credit card, and despite my loyalty, they have stubbornly refused to increase the credit limit beyond ₺7,500. This limitation forces me to pay extra for over-limit purchases. Recently, I inadvertently placed an order for a product, and when I tried to ...

On the 27th of November 2023, I visited the ATM with number 104244 to pay off my commercial credit card debt of ₺80,000 in ₺200 banknotes, totaling 400 notes. At 21:30:40, the ATM started dispensing cash, and the trouble began. It first handed out ₺25,000, followed by ₺14,800. After queuing again, i...

The indifference shown by Yapi Kredi's personal banking representative and customer service staff has shocked and disgusted me. I attempted to send money abroad using Swift on October 18, 2023; however, the transaction was reversed the following day, October 20, 2023, citing a problem that originate...