Yapi Kredi Bank

I canceled my Yapı Kredi World credit card via phone banking on January 13, 2026, and during the cancellation I explicitly requested both the closure of my card and the complete reset of my customer credit limit. While the card itself was canceled, my customer limit still remains active in the syste...

I have been a salary customer of Yapı Kredi Bank since 1998. As of December 9, 2024, I retired, and I am still receiving my retirement pension through this bank. While I was working, I was not charged any EFT transfer fees or annual credit card fees, but after retiring, the bank started charging bot...

I have had an investment account at Yapı Kredi Bankası, originally opened in 1996 during the Koçbank period, which has been completely inactive since 2011. I recently discovered that, without my knowledge or consent, account statements were allegedly sent to me by post in 2024 and 2025, and under th...

I am a salary customer of Yapı Kredi Bank, and for approximately two years I have been unable to log in to either the mobile banking app or the online banking system. During this entire period, when I had absolutely no access to my account, I was also not provided with clear or definitive informatio...

On 2 December, I deposited 10,000 TL at the Yapı Kredi branch ATM located at İkitelli OSB, Atatürk Blv. No: 50D, 34490 Başakşehir/İstanbul, using my own Yapı Kredi card. During the transaction, the money became stuck in the ATM. Although 10,000 TL appeared as the amount I intended to deposit in the ...

On September 22, 2025, between 2:15 PM and 2:30 PM, I tried to deposit ₺3,200 using my Akbank debit card at Yapı Kredi ATM number 107175 located in the İstasyon neighborhood of Etimesgut, Ankara. The ATM took my money but did not complete the transaction. It displayed a message saying the cash was n...

On April 3, 2025, at 11:54 PM, I received a notification that a transaction of ₺169 was made from my digital credit card, originating from London. Realizing it was a case of fraud, I immediately contacted Yapı Kredi Bank and had my card canceled, followed by submitting a dispute for the charge. Howe...

It took far too long for them to deposit my refund back into my account, and I am exhausted from waiting. The customer service is really poor. If this were in my country, the refund would be processed immediately, regardless of which online shopping app you use. What makes it even worse is that ther...

Their ATM in Antalya charged me nearly 600 Liras to withdraw 7,000 Liras. I did not get a receipt. There was no indication on the ATM screen that there will be charges. I felt cheated. The staff at the Hadrien Gate branch were unhelpful. Luckily, my credit card company reimbursed me. Visitors beware...

Hello, I am Brian calling from the United States. My reference number for this case is 13321094. On the 11th of October, I sent money to a friend for business purposes and the transaction Reference number is 231011B017B7. The account holder Mr Omer Ustunel with the account number: 442360** IBAN Numb...

I have sent money from United Kingdom bank NatWest to one of their account holder but yapikredi bank didn't release the money then I ask my bank NatWest uk to cancel my payment and recall it back but now yapikredi bank is not sending money back and not responding to my bank, it's so sad how banks ca...

I received an SMS from Yapı Kredi Bank stating that I would be eligible for interest-free cash advance up to 20,000 TL if I apply for a Troy card. I downloaded the mobile application and applied for the credit card, but I received information that the application was rejected. Firstly, it's intrigui...

For 15 years, I've been using a Yapı Kredi Bank credit card, and despite my loyalty, they have stubbornly refused to increase the credit limit beyond ₺7,500. This limitation forces me to pay extra for over-limit purchases. Recently, I inadvertently placed an order for a product, and when I tried to ...

On the 27th of November 2023, I visited the ATM with number 104244 to pay off my commercial credit card debt of ₺80,000 in ₺200 banknotes, totaling 400 notes. At 21:30:40, the ATM started dispensing cash, and the trouble began. It first handed out ₺25,000, followed by ₺14,800. After queuing again, i...

The indifference shown by Yapi Kredi's personal banking representative and customer service staff has shocked and disgusted me. I attempted to send money abroad using Swift on October 18, 2023; however, the transaction was reversed the following day, October 20, 2023, citing a problem that originate...

I request the cancellation and refund of the total 356.00 TL annual card fees charged to my Yapı Kredi credit card, ending with the digits 2261. Pursuant to Article 31, Paragraph 3 of the Consumer Law No. 6502 dated May 28, 2014, institutions issuing cards are obliged to provide consumers with a cre...

Hello, I mistakenly sent money from my Yapı Kredi Bank account to the wrong IBAN via a fast transfer. Despite alerting them immediately, there has been no response. We initiated a refund request, but both Yapı Kredi and Akbank (the recipient bank) are passing the responsibility back and forth. This ...

Despite checking UYAP and E-STATE, which confirm that I have no outstanding debts, my accounts are flagged with an E-lien. This issue is causing constant problems with my banks, preventing me from using my accounts. I am currently in Mersin, but my usual residence is in Izmir. To resolve this matter...

I have been working with Yapı Kredi Bank for about 25 years. I don't know if I ever had a problem with the bank, but I was surprised when I saw by chance that they reduced my additional money limit by approximately 70% in the past months, without any written or verbal information.! I immediately loo...

I am employed by a company that is part of the Koc Group, and Yapi Kredi Bank, which was recommended to us by the Koc group, deceived us by promising that there would be no account maintenance fees, only to then bombard us with hidden fees, flexible account interest, and high EFT charges. In spite o...

I recently became a salary account holder at Yapİ Kredi Bank. A bank representative, while handling our application at the workplace, sent a credit card alongside. As all our staff simultaneously processed it, the action was swift. Assuming, as with previous banks, that being a salary account holder...

On 29/10/2023, an annual credit card fee was deducted from my World Platinum card ending in 1261. As a salaried customer of your bank, the fee reflected in the account statement under the guise of a card fee must be canceled and refunded to me without any additional conditions, under the laws mentio...

I moved to Finland two years ago but my Yapi Kredi account is still active. My card is expiring soon, and despite two attempts, they keep sending my new card to my old address in Turkey, where I no longer reside. I used to live in Göktürk, and that's where my main branch is located. My address is st...