Yapi Kredi Bank

I am a Yapı Kredi Bank Worldcard holder and on 27 May 2026 a card annual fee of ₺1,107 was reflected on my statement. My card was obtained through your Adana Seyhan branch. After seeing this transaction, I contacted your customer service and was informed that only 75% of this fee could be refunded. ...

I am writing regarding a serious security issue I have experienced with my Yapı Kredi Worldcard. On 31 May 2026 at approximately 02:33 AM, two consecutive transactions of 810 TL each were made from Hong Kong without my knowledge or authorization. These transactions were not initiated by me, and I di...

I am a Yapı Kredi customer and I use a Yapı Kredi World Gold credit card. On my April 2026 statement, an interest charge of ₺13,286.05 was reflected on my card due to a delay of only 7 hours. I misremembered the last payment date because it was constantly changing and, when I realized it, I logged i...

I am a Yapı Kredi World Platinum credit card holder with card number ending in 5153. On 22 May, I made a purchase via Agoda.com using 3D Secure. Both on the 3D security screen and on the payment page of the site, the transaction amount was clearly shown as 7,057 TL, and I approved the payment based ...

I am a long-term and active customer of Yapı Kredi Bank and I use a World credit card. Although it was previously stated that no annual card fee would be charged provided that I met the one‑year usage condition, an annual membership fee of 1,420 TL was reflected on my credit card statement dated 10....

An annual membership fee was charged to my Yapı Kredi Platinum Worldcard on May 9, 2026, without proper prior notification. I find this practice unfair and not customer-oriented, especially considering that I have been actively using this card for a long time and have now decided to cancel my credit...

I made a healthcare-related payment using my Yapı Kredi World Gold credit card to pay a hospital bill at Avrupa Cerrahi Proktoloji Merkezi in Istanbul on April 22, 2026. At the time of the transaction, I expected the payment to be processed in 3 interest-free installments. However, when I reviewed m...

I became a remote customer of Yapı Kredi with the code ykb*** and, in order to benefit from the special campaign for new customers, I made a total spending of ₺1,995 on 8 March with my Yapı Kredi World credit card, including the Tod TV Sezonluk Süper Dolu Package. Within the scope of this campaign, ...

I have been using my Yapı Kredi World Platinum credit card for years in an active way, making regular payments without any delays and maintaining continuous spending on the card. Despite this, a credit card annual fee of ₺1,085.5 was reflected on my statement dated 14.05.2025. After noticing this tr...

I would like to report an issue I am experiencing with Yapı Kredi Bank, Adana Atatürk Caddesi Branch. After fully paying off my enforcement debt, I obtained an official “no debt” certificate from the courthouse and submitted it to the branch on March 25, 2026, as instructed by the customer represent...

On August 18, 2025, at 6:10 p.m., I went to Yapı ve Kredi Bankası A.Ş. ATM number 104977 located at Eskişehir Vişnelik Hasan Polatkan Cultural Center to deposit money into my own account. During my first transaction, I inserted my card, entered my PIN, and the cash deposit slot opened. I do not rem...

In February 2026, I was contacted by Yapı Kredi’s call center and offered a Worldcard Troy credit card. During the call, I specifically asked when the annual fee would be charged. The customer representative clearly stated that the fee would only be applied 6 months after the card activation. Additi...

I have been a Yapı Kredi customer for about 10 years and I regularly use my Yapı Kredi World Platinum credit card ending with 0627 for all my daily expenses, paying my statements on time without any delays. Every year, before the annual credit card fee is reflected on my statement, I call the bank a...

I have noticed that high-amount deductions labeled as “interest charges,” “interest tax (BSMV),” and “resource utilization support fund (KKDF)” have been applied on different dates in the account activity of my Yapı Kredi loan (No: 200005972571). In particular, on March 31, 2026, in addition to my ...

I have been a long-time individual customer of Yapı Kredi Bank, and I have products such as a credit card and an overdraft (esnek hesap). For a while I had payment difficulties with these products, and in this regard I consider the bank’s position to be understandable. I therefore went to the bank a...

I am formally reporting a severe grievance regarding the debt restructuring of my Platinum card (Customer No: 3688***). Since Nov 2025, I have been dealing with misinformation from customer services (4440444/4440440). Due to this total loss of trust, I decided to fully close my debt on March 25, 202...

I am writing to report a serious and ongoing issue with my Yapı Kredi Crystal credit card regarding 53 clearly fraudulent transactions totaling 3,611.79 USD, all made via Uber in the USA between 30 December 2025 and 4 January 2026. I was not in the USA, did not make or authorize these transactions, ...

On March 12, 2026, I attempted to withdraw $372 from a shared Yapı Kredi ATM located on Erkilet Boulevard in Kayseri using my Kuveyt Türk account. The ATM dispensed part of the money but retained the remaining amount, and a message appeared on the screen stating that the funds were blocked. I did no...

I was contacted by Yapı Kredi Kurttepe Branch by phone regarding transferring my housing loan to their bank. When I stated that I wanted to proceed with the transfer, they charged me an appraisal fee of ₺23,202 on 23.02.2026. However, afterward, they informed me that the loan transfer needed to be a...

On March 16, 2026, at around 11:30 AM, while depositing cash at a Yapı Kredi Bank ATM located at the Bursa Nilüfer Fatih branch using my bank card, the ATM took my money in the amount of approximately $220 but did not credit it to my account. Although the ATM belongs to the branch, when I went insi...

I have been a loyal customer of Yapı Kredi Bank for many years, and I noticed that on March 16, 2026, a credit card annual fee of approximately $39 was charged to my Worldcard and reflected in my March 2026 statement. Since I do not wish to pay this fee under any circumstances, I contacted customer ...

On February 27, I applied for Yapı Kredi’s campaign with the code “My Offer: 15,000,” which promised a non-refundable 15,000 reward points bonus. In order to benefit from this campaign, I opened a credit card and also opened an unlimited account, depositing approximately $1,550. I was informed that ...

I noticed a negative balance in my Flexible Account at Yapı Kredi Bank through the mobile app’s home screen. Before the February statement was issued, I fully paid off the negative balance. After making the payment, the app showed my available balance as complete and there was no outstanding debt vi...