Airbnb

20100
(25 reviews)
Write a Complaint
369 Complaints
Airbnb
20100
(25 reviews)
Write a Complaint

Airbnb Deleted My Review and Protected Host Despite My Negative Experience

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Sev
September 06, 2025 5:18 pm
17

Airbnb Charged Without My Approval and Refunded Only a Small Part

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Ayla
September 02, 2025 4:05 pm
17

Airbnb Unauthorized Charges on My Card Totaling 23,400₺ Without Refund

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Usta
September 02, 2025 2:21 am
25

I Face Refund Deduction Issue with Airbnb Didim Reservation

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Fatma
August 28, 2025 8:21 pm
17
1
Emre is completely dissatisfied with the result

I Face Refund Delay with Airbnb Erdemli Apartment Reservation

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Emre
August 28, 2025 1:24 pm
23

I Face Refund Delay with Airbnb Safranbolu Reservation Cancellation

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Filiz
August 27, 2025 1:29 pm
19
1
Mehmet is completely dissatisfied with the result

I Experienced Broken Furniture Flooding and Ants In an Airbnb Rental

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Mehmet
August 22, 2025 10:33 pm
12
I Experienced Broken Furniture Flooding and Ants In an Airbnb Rental

Airbnb Host Insulted Me After I Left a 4-Star Review

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Bilal
August 22, 2025 5:46 pm
5

Airbnb Host Sent Me Discriminatory Messages During My Stay in Nicosia

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Kagan
August 22, 2025 12:13 am
3

Airbnb Must Refund My ₺21,000 Instead of Forcing Me to Use Booking Credit

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Mehmet
August 21, 2025 6:31 pm
6
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Airbnb Has Not Refunded My ₺6,492.07 After Canceled Reservation

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İlayda
August 21, 2025 11:20 am
4

Airbnb Delayed My €5,845.31 Host Payout Despite Active 3-Week Reservation

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Cihan
August 19, 2025 12:52 pm
7

Airbnb Charged Me ₺6,500 For Damage Without Proof After Stay In İzmir Rental

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Bahar
August 19, 2025 9:13 am
7

Airbnb Charged My Cards Without Booking After Invalid Card Error On First Reservation

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Gamze
August 18, 2025 8:38 pm
4
1
Atakan is completely dissatisfied with the result

I Face Severe Head Injury and Refund Refusal at Airbnb Villa with Private Pool

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Atakan
August 11, 2025 7:12 pm
13
I Face Severe Head Injury and Refund Refusal at Airbnb Villa with Private Pool
I Face Severe Head Injury and Refund Refusal at Airbnb Villa with Private Pool
I Face Severe Head Injury and Refund Refusal at Airbnb Villa with Private Pool
I Face Severe Head Injury and Refund Refusal at Airbnb Villa with Private Pool
+1

I Face Double Booking Issue at Airbnb Mona Apart and Seek Apology

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Faruk
August 11, 2025 6:11 pm
11

I Face Airbnb Refund Refusal After Wrong Location Listing in Sarande Booking

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Gülşah
August 11, 2025 2:22 pm
11
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I Face Airbnb Listing Change and Partial Refund Issue with Sunset Bungalov Villa

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Hakan
August 10, 2025 9:52 pm
16

I Face Delayed Refund from Airbnb After Urla Reservation Cancellation

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Busem
August 09, 2025 1:50 pm
15
1
Faruk is completely dissatisfied with the result

I Face Unexplained Overcharge on Airbnb Booking Payment in İzmir Bayraklı

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Faruk
August 08, 2025 2:22 pm
12

Frequently Asked Questions (FAQ)

How do I make a reservation on Airbnb?

To make a reservation on Airbnb, sign up for an account using the website or mobile app, browse for available lodgings, choose your desired arrival and departure dates, and complete the booking process. Please read the listing information and cancellation policy carefully before confirming your reservation.

What is Airbnb's refund policy?

The refund policy of Airbnb varies based on the kind of reservation and the cancellation policy of the owner. If you cancel a reservation, the refund amount will be determined by the host's cancellation policy and executed automatically. Even though the host's cancellation policy is tight, you may be eligible for a full refund in exceptional circumstances such as illness or natural catastrophes.

How do I cancel a reservation on Airbnb?

Just navigate to your Bookings page and choose the relevant reservation to cancel. Next, choose a cancellation reason, click "Cancel Reservation," and proceed with the instructions. It's important to remember that the host may charge you a cancellation fee if you need to cancel a reservation.

What is Airbnb's fee policy?

Airbnb charges hosts a 3% booking fee and guests a service fee of up to 14.2% of the booking subtotal. The guest service charge is calculated based on the cost of the reservation, the duration of stay, and other considerations. Airbnb may also charge hosts a cleaning fee, a security deposit, and other costs that they determine.

How can I contact Airbnb?

Airbnb's customer service number is 1 (844) 234-2500. Other than contacting them on the phone, you can go to airbnb.com/help.

About Airbnb

Airbnb is a popular website that lets people book places to stay worldwide. The business started in 2008, and its main office is in San Francisco, California. Its goal is to connect travelers with local hosts and make travel more authentic. Airbnb offers both hosts and guests a wide range of services and goods. The platform allows hosts to list their properties and rent them out to travelers to make extra money. Hosts can list a wide range of places to stay, from spare bedrooms to whole apartments or houses. They can decide on their prices when they're open and any other rules. Airbnb works in more than 220 countries and regions around the world, covering more than 100,000 cities. Cities like Paris, London, Tokyo, and New York City are some of the most popular places to visit.