I ordered a concrete mixer from Hoteche, which was shipped to me via FedEx under tracking number 1112995090_7042625. Acc...ording to the information I was given, the shipment has been experiencing “processing problems” in Grimes, Iowa and has not been delivered. The issue has been ongoing since April 1
I am writing regarding a FedEx delivery of my Shein order that is marked as delivered today, but I have not received my ...packages. According to the notification I received, the shipment, which includes fabric softener and another package, was supposedly left “outside the gate.” When I went to check,
I ordered cosmetics from a company in Japan called “Ichiban Mart.” The shipment was sent via FedEx, and my package with ...tracking number 398168416831 has been held in customs since February 3. FedEx informed me via email that I would need to pay a very high customs duty fee, otherwise the items woul
I sent a document from Istanbul to Tunisia via FedEx. The shipment was handed over to FedEx on April 21, but the system ...shows the delivery date as April 29, and my package still has not been delivered. According to the tracking information, the shipment is currently in France, yet there has been no
Our shipment with tracking number 870483163390, which arrived under reference number 889808350609, consisted of goods th...at were temporarily imported. According to regulations, a proper customs export declaration should have been prepared before sending these items back out of the country. However, w
I purchased small items for personal use from Alibaba overseas. After paying the shipping cost, the seller clearly state...d that once the package arrived in Turkey, I would only need to pay customs tax to receive it. After a long journey, my items reached the FedEx temporary storage facility at Istanb
I was told to resend my payment because I had forgotten to include the shipment reference code in the description of my ...original transfer. I followed their instructions and sent the payment again, this time including the shipment code as requested. However, the initial payment I made without the cod
I ordered a product worth €112 from abroad, and the shipment arrived in Turkey through FedEx. After the package entered ...Turkey, I was asked to pay a customs brokerage fee of $333 for customs procedures. Since I did not accept this amount, I stated that I wanted the shipment to be returned. I contac
I am writing to report and complain about scammers who are using the FedEx name and pretending to work for your UK depar...tment and even claiming to be the CEO. They contacted me on WhatsApp saying there was a money giveaway and that I needed to make a payment. This started yesterday at around 10:30 p
I was unfairly charged a storage (demurrage) fee of $66 for my shipment imported from Alibaba via FedEx, with tracking n...umber 475935746227. This fee was paid to FedEx by the customs brokerage firm handling my import process, and I have a receipt documenting this payment. I can also provide the invo
I sent an international shipment to Germany via FedEx through Navlungo, handed over to the courier in Denizli on 18.02.2...026. This is the second time my package has been lost. The tracking number of my latest shipment is 888831116919. Although the package was received by the courier, there has been n
I am filing a complaint about the way FedEx has been handling my personal shipment under FedEx International Priority to... Istanbul, Türkiye. Although this is clearly a non-commercial, personal-use shipment, FedEx Turkey is insisting on treating it as a commercial import and is forcing unnecessary and
I shipped a package from China with FedEx, with a total value of $123 and it has been held at customs since November 3, ...2025. During this entire period, I have not received any clear information or guidance from FedEx regarding the customs process. If I am required to pay taxes, I am ready to pay th
On Wednesday, October 8, I purchased a product from the international brand Camden Remini. After the product arrived in ...Turkey via FedEx, I was informed during customs procedures that I would need to pay a high fee of ₺15,000 to receive it. Because of this, I chose to return the item instead, but an
My commercial shipment with tracking number 885191222031, sent from Belgium to Istanbul, has not been delivered to me si...nce October 15, 2025. FedEx claims there is a missing document, but I have not been asked to provide any missing paperwork. Moreover, I was never informed about which document is s
I am experiencing a serious issue with FedEx cargo at Özdemir Customs Brokerage, Istanbul branch. My gift package (track...ing number: 884774276863) has not been delivered to me and has been held in customs for about three days. Despite my willingness to complete all necessary procedures and payments,
We have never been able to reconcile our account with you under the account number 000806***. Our accounting department ...has repeatedly sent emails to [email protected] , yet we have received no response. Since the beginning of September, I have also been sending daily emails without any resol
I am experiencing a serious issue with FedEx regarding shipment pickup. Despite repeatedly requesting a pickup, FedEx ha...s failed to collect the package multiple times. In addition, our payments are not being processed, preventing us from completing reconciliations and disrupting our business operati
Dear FedEx Express, I hereby submit a formal objection regarding the wrongful collection of customs duties on my recent ...shipments to Saudi Arabia. At the end of May, I was invoiced and charged approximately ₺60,000 in customs duties, which I paid by credit card. However, according to the proforma in
On June 4, I handed over my international shipment to FedEx in Istanbul for delivery to Algeria. The package arrived at ...Algerian customs on June 11. As the sender, I submitted multiple payment authorization documents to FedEx Algeria, clearly stating that all customs fees and related taxes should be
On June 18, 2025, my products were picked up from Switzerland and were initially scheduled for delivery on June 20. Howe...ver, the shipment was first delayed for two days in Switzerland, then unnecessarily routed through multiple countries. Later, FedEx sent an apology email explaining that the delays
Our shipment, which arrived at Istanbul customs from France via FedEx Express on June 16, is still stuck in customs due ...to FedEx preparing the ATR document incorrectly three times. As a result, we are unable to issue end-of-month sales invoices and are burdened with a significant VAT liability. The
FedEx is a United States-based, worldwide provider of express courier and shipping services with headquarters in Memphis, Tennessee. Since its inception in 1971, the firm has built a solid reputation as a leading provider of transportation and logistics services to clients around the globe. FedEx provides customers with a vast array of options, such as expedited and standard shipping, freight transportation, e-commerce solutions, and even printing services.
The company's operations are divided into FedEx Express, FedEx Ground, FedEx Freight, and FedEx Services divisions. Several subsets of the transportation industry cater to clients by creating individualized services. FedEx is one of the major courier delivery businesses in the world, with operations in more than 220 countries and territories. The corporation maintains a sizable presence throughout North America, Europe, Asia, and the Middle East, backed by an extensive land and air transportation network that guarantees timely and secure package delivery.