I purchased a 10-day unlimited internet package through eSIM Io for my trip around the Balkans and activated the line on... September 23. I specifically chose this service because the package was advertised as unlimited, but by the end of the second day, my internet speed had dropped so dramatically th
I purchased the 5-day “Unlimited Daily” Europe internet package through eSIM Io. The package details clearly stated, “5 ...GB/day at high speed and unlimited internet, speed continues at 2 Mbps after the data limit is reached, and the allowance automatically renews every day.” However, while using this
I purchased a 7-day unlimited data package for Greece through eSIM.io. During the purchase process, I was told that the ...connection speed would be gradually reduced, but the website provided no clear information about how much data I could use before the speed reductions or what speeds I would receiv
Before traveling to Cyprus on September 2, I purchased a data package through eSIM.io for my Vodafone line. During the p...urchase, I was told that I would only need to activate the package after arriving in Cyprus by turning on my mobile data. However, when I arrived in Cyprus, I turned on my mobile d
On my eSIM.io account, two unauthorized transactions occurred on 3 September 2026. First, €50 was added to my account ba...lance, and then this balance was used to purchase a 20‑day Unlimited Data eSIM package for Japan. I did not knowingly request or authorize either the €50 top‑up or the purchase of
I am filing a complaint regarding two transactions on my eSIM.io account that I believe were made without my knowledge o...r authorization. On September 3, 2026, €50 was added to my account balance, and that balance was then used to purchase a 20-day unlimited data package for Japan. My account is regi
I purchased a 3 GB Balkans eSIM package through the eSIM.io app on August 30 while traveling to Kosovo. I am currently i...n Montenegro, which is within the package’s coverage area, but I am unable to use the eSIM at all and cannot connect to the internet. Because of this issue, I have not been able t
I did not make any purchase through the eSIM.io app using my card, yet the app automatically purchased a package for $3....71 without my authorization. As soon as I noticed the transaction, I immediately removed my saved card from the app. The $3.71 amount now appears under the “IO Balance” section in
I purchased a 10-day unlimited Japan data package through eSIM.io. I started using the service on the morning of August ...29, but later that same evening, before even one full day had passed, my package was canceled. Because my phone ran out of battery while I was abroad due to an emergency, I had to
On August 20, 2026, I made a payment through eSIM.io for a UK Vodafone line. My card was charged $50, but this amount wa...s never added to my account balance, and I was unable to activate or use the service. When I contacted my bank, they confirmed that the payment had been successfully processed and
On August 4, 2026, I purchased a 5 GB data package through eSIM.io for $7.90 to use in Italy. During the purchase, I rec...eived a warning stating that the eSIM needed to be installed after arriving in the destination country. Therefore, when I arrived in Italy on August 6, 2026, I followed the instruc
On July 28, 2026, I made a $8 payment through eSIM.io for my Türk Telekom mobile line. I later requested that the transa...ction be canceled and that the full amount I paid be refunded. During my communications with eSIM.io customer support, I was told that my refund had been processed and that a refu
I purchased an eSIM through the eSIM.io app for use abroad. I made the purchase on July 23 and was charged $11 for the p...ackage. However, after traveling abroad, I discovered that my phone was not compatible with eSIM technology, so I was unable to use the service at all. As a result, I requested a
I purchased an international data package through the eSIM.io app, but after purchasing the package, I discovered that m...y phone does not support eSIM services. Since I did not want the balance I had purchased to go to waste, we tried logging into the app on my spouse’s phone. Although the app appear
I purchased an international data package through the eSIM.io app, but after purchasing the package, I discovered that m...y phone does not support eSIM services. Since I did not want the balance I had purchased to go to waste, we tried logging into the app on my spouse’s phone. Although the app appear
Approximately eight days ago, I purchased a 10 GB Europe eSIM data package from eSIM.io for internet access while travel...ing abroad. After using roughly half of the data allowance, the service stopped working completely. For the past two days, I have been unable to access the internet despite having
I purchased the 20 GB Europe eSIM package from eSIM.io and have been using it in Spain for the past three days. I paid $...16 USD for this package, but I am extremely disappointed with the quality of the service. Having previously used several other eSIM providers, I find eSIM.io's performance to be si
On July 19, 2026, I purchased an Azerbaijan eSIM package from eSIM.io while I was in Türkiye. The purchase was completed... successfully, and approximately $30 (originally ₺1,443) was charged to my credit card. However, on the following day, July 20, I noticed a second transaction on my account for ap
I purchased a SIM card from eSIM.io after it was advertised as a solution that could provide eSIM functionality for phon...es that do not natively support eSIM. I carefully followed the installation instructions and repeatedly attempted to activate the product on a compatible phone, but I was unable to
On June 29, 2026, I purchased an eSIM from eSIM.io for my trip to Italy, paying €28 for the service. However, throughout... my stay in Italy, I was unable to use the eSIM for voice calls. The only functionality that worked to a limited extent was messaging through WhatsApp, while regular phone calls co
Between July 2 and July 4, 2026, during my trip to the Greek Islands, I purchased multiple data packages from eSIM.io fo...r use in Greece, including two 5 GB packages, one 2 GB package, and I also paid an additional $18.50 for extra data usage. Despite these purchases, the service provided almost no r
I purchased an eSIM.io internet package for $13 USD and began using it on July 3, 2026, when I started my vacation. Unfo...rtunately, the connection was almost never stable or reliable. Throughout the day, I was unable to maintain a consistent internet connection, which caused significant inconvenience
For my trip abroad, I purchased a 7-day unlimited data package from eSIM.io for use in Egypt. However, although the pack...age was advertised as "unlimited," I discovered that it actually provides only 3 GB of high-speed data per day. After the daily 3 GB allowance is used, the connection speed is redu
A 500 MB free promotional data package had been added to my eSIM.io account. I specifically saved this allowance to use ...when I arrived in Serbia on June 25, and I separately purchased a 3 GB Balkans package for use in the other countries I planned to visit beforehand. I am now in Serbia, but the 50
