I am using a Samsung Galaxy Z Fold 4 with two active data plans purchased from eSIM.io. I bought both plans this morning... specifically to use mobile data while in the United Kingdom. However, both plans are still showing a status of “pending installation” within the eSIM.io system, and neither of the
Last night, I purchased an unlimited internet package for Japan through eSIM IO. However, from the moment I started usin...g the package, the connection would not properly connect to 5G, and the speed was so low that the service became almost unusable. Both download and upload speeds remained around 1
Because I did not know the package prices for international usage, I loaded $50 onto my eSIM IO account using my credit ...card. During my trip, I used a 5 GB package for Denmark and a 2 GB package for Germany. After returning to Türkiye on May 11, I contacted the support team through the application t
On April 19, I accidentally purchased a package through the eSIM IO application and immediately requested that the packa...ge be canceled. After contacting the company through WhatsApp, I was informed that the refund process had supposedly been initiated as of April 23. However, despite 7 days passing
I registered through eSIM IO, purchased an internet package, and used my line without any problems while traveling in It...aly. However, once my internet package was exhausted, the remaining balance in my account was automatically activated and approximately $2 was deducted from my balance without any
During my trip to Russia in March 2026, I purchased and activated an eSIM through the eSIM IO application. Although the ...line appeared to activate successfully, I was unable to establish any connection because the service could not bypass the 24-hour restriction imposed by Russian operators on foreig
After using a line in Cyprus through the eSIM IO application, I purchased a Kosovo plan for €5. Before traveling, I cont...acted the WhatsApp support line to ask whether this package would also work in Kosovo and Macedonia. However, instead of receiving a clear and understandable answer, I was given un
Through eSIM IO, I purchased an eSIM package costing €49 to use during my trip to Cuba. The payment was charged to my cr...edit card on January 15, 2026, in the amount of approximately $58. However, before and during the purchase process, the application did not provide sufficiently clear or detailed i
On December 25, 2025, I signed up on Esim.io to purchase the New Year’s promotion for new users, which advertised a 5 GB... global data package for $1.9. Although this promotion was clearly displayed on the website/app, after registering, no promotion appeared in my account. I paid by credit card, but
I purchased a Global Data 5 GB package from ESIM.io and started using it in Mexico on December 12. According to the offe...r, I was supposed to have 5 GB of data included in the package. When I activated it, I also had a separate balance of 7 USD in my account. Within just two days, after using only ab
About four days ago, I purchased an eSIM package for the Balkan region through Esim.io. A total of approximately $48 USD... was charged to my credit card, and I received the order confirmation and purchase details by email. However, despite this, the eSIM profile was never delivered, and I have been un
Since October 4, at 11:00 PM, I have not been able to connect to the internet using the eSIM I purchased from Esimio. I ...am currently in Moscow, and I urgently need internet access. I paid $25 for a 20 GB data package, and I still have 17 GB of data remaining, yet I cannot connect to the internet at
While I was in Halkidiki, Greece, I bought an eSIM io package and paid $13 for it. I tried to connect to the internet, b...ut I couldn’t. I contacted the eSIM io company and explained everything. They sent me a message saying they didn’t receive my payment, but when I checked my bank account, I saw the
On September 8, 2025, while on vacation in Halkidiki, Greece, I downloaded the esim io app on my phone based on a friend...’s recommendation. I purchased an individual data package priced at $12.50, paying $13 USD with my İş Bankası credit card. However, no matter how many times I tried, the service ne
About 10 days ago, during my trip to France, I purchased an eSIM package through the Esimio mobile app. Unfortunately, t...he activation process never worked, and I was unable to use the eSIM at all throughout my stay. I contacted the provider via email support in an attempt to resolve the issue, but
On April 11, 2025, I loaded $47 USD into my Esimio account as a general balance top-up. However, since the Esimio servic...e has been banned in Turkey, it has become completely impossible for me to use this balance. This restriction is not my fault and is entirely due to external factors beyond my cont
I have been using Esimio regularly during my international travels without any major issues. However, after my most rece...nt trip, I encountered a serious problem. On July 16, 2025, I returned to Turkey with approximately $28.15 USD remaining in my Esimio account. On July 29, 2025, I logged into the
I purchased an eSIM package from eSIM io using my credit card before traveling abroad. Even though my phone is fully com...patible with the application, I was never able to activate or use the eSIM service. After experiencing this issue, I searched online for a contact number or customer support chann
I purchased an eSIM io package to use during my trip to Greece. Although my device fully supports eSIM technology, I was... unable to activate or install it. I immediately contacted customer support, but I never received any reply or assistance. Now that I am back in Turkey, I tried again to install a
I downloaded the eSIM io app to use during my trip abroad. Before traveling..., I purchased a package and loaded $20 into the service. However, after com
On June 28, before my international trip, I downloaded the eSIM io app and paid around ₺700–₺800 (depending on exchange ...rates) for a package. I checked compatibility beforehand and confirmed that my phone supported the app. Despite this, I was unable to use the service at all. I also witnessed a fr
I am writing this complaint live from Seville, Spain, where I have been left completely stranded without internet due to... eSIM io. To ensure reliability, we tried the service twice on two different phones, paying separately both times. Despite these efforts, the app never installed properly, and we
I decided to try eSIM io during my trip to Montenegro, mostly because the service is so heavily advertised everywhere. B...efore traveling, I loaded $23 USD into my account and purchased a 20 GB data package. However, once I landed at the airport and tried to activate it, the eSIM simply would not wor
I downloaded the eSIM IO app to my phone and signed in. I saw both pay-as-you-go and package options, and I purchased th...e one that seemed most suitable for me. However, when I tried to activate it, I discovered that the package was not compatible with my phone. Because of this, I want a refund for
