On August 26, 2025, I made a reservation through Airbnb for accommodation in Didim, Aydın, Turkey, under reservation number HMCDZEK95S. I paid a total of ₺15,900.50 in one installment by credit card. Two days later, I had to cancel the booking. During the cancellation process, the system clearly showed that only ₺3,399.25 would be deducted as a service fee. However, I was later informed that the actual deduction amounted to ₺12,501.25, and no refund has been issued yet.
This practice violates Article 54 of the Law on Consumer Protection, which requires clear and accurate pre-contractual information. The lack of transparency regarding cancellation policies and deductions undermines consumer choice and causes unfair financial loss. When I contacted Airbnb customer service, I was told that the higher deduction was correct, but at the time of cancellation, I was never properly informed of this.
I consider this a breach of transparency and good faith principles. I demand the immediate refund of all excess charges beyond the ₺3,399.25 service fee that was explicitly displayed during cancellation. Airbnb must honor the terms shown to the consumer at the time of transaction and ensure such misleading practices are not repeated.
On March 10, 2025, I made a reservation on Airbnb using confirmation code HM3NB93 5. According to the invoice, the total amount to be paid was 8,544.52 ₺, but when I checked my credit card statement, I noticed that 8,812.34 ₺ was charged instead. This is a clear overcharge, and there is no justific...
On September 7, 2025, I booked a one-day apartment in Kaş, Antalya through Airbnb. The host initially approved the reservation but later told me that they had not actually confirmed it and refused to allow us to stay. Even though I pointed out that the payment had already been deducted, the host ass...
I booked room 202 at Ada Kumsal Apart in Amasra, Bartın through Airbnb for the dates 8–12 September 2024, paying a total of ₺24,000 by credit card. The cancellation policy clearly stated: Full refund if canceled before 3 September Refund of all nights except the first if canceled before 8 Septembe...
I booked a stay through Airbnb for Sare Beach Hotel in Antalya, scheduled from July 31 to August 5. The total cost of the booking was clearly listed as ₺11,600. However, when I checked my credit card statement, I was shocked to see that ₺12,223 had been charged instead—₺623 more than the agreed-upon...
On September 22, 2025, at 7:43 PM, a reservation was made in Fethiye through my Airbnb account (k***********@gmail.com) without my knowledge. When reviewing my credit card transactions, I noticed a charge of ₺6,028 and immediately canceled the reservation. However, after the cancellation, I was told...
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