I am an active player of Whiteout Survival on iPad, downloaded via the App Store, and I am writing because my account ha...s been muted in the game chats for no valid reason. I have been playing since December and on one evening at around 22:30 I suddenly lost the ability to speak in any of the chats.
I would like to share a grievance I experienced while playing the game Whiteout Survival, which I downloaded onto my iPh...one via the App Store. While I allowed my child to use my phone, accidental in-app purchases were made within the game. Following this, I submitted a refund request through my Appl
I had a Whiteout Survival account linked to my Apple and Facebook credentials into which I had made significant financia...l investments. I have been unable to access this account for approximately six months because I lost and cannot recall the email address and credentials associated with my Apple ac
I am writing regarding an in‑app purchase problem I experienced today in the mobile game Whiteout Survival. I play on an... iPhone 13 Pro Max, my in‑game name is “PASCAL Knight” and my player ID is 736084642. Today, around 14:28–14:29 local time in Romania, I purchased the “Pack of Honor” using my card
I feel that Whiteout Survival, a game I have been playing for a long time, has turned into a complete money trap. Over t...he course of about 3 years, I spent around $5,556 – $8,333 in total through Google Play and the Apple Store, yet the gaming experience has only gotten worse with each passing day.
I am writing this complaint regarding an unfair situation I experienced two days ago in the Whiteout Survival mobile gam...e. A group of players in my state began targeting me, repeatedly attacking me and using insulting and offensive language. I was forced to defend myself and responded to them verbal
In the Whiteout Survival game, I attempted to purchase a special mythic hero equipment chest by spending 12,000 Arena to...kens. On January 21, 2026, after completing this transaction, my tokens were deducted from my account, but the chest was never added to my inventory. In other words, my tokens are
I play Whiteout Survival on the Android platform, and today I received a warning in my account stating: “If you do not r...epurchase the refunded packages, your account will be closed in 72 hours.” My player ID is 5302918*. I attempted to process a refund through Google Play, but I did not receive any
I’ve been playing Whiteout Survival on the Android platform for three years, and my Chief Gear had been at K1 3-star lev...el. However, after an update about a month ago, I noticed that my gear was downgraded to K1 2-star. My player ID is 161715340. I’ve contacted customer support multiple times to fix
On August 10, 2025, a payment of ₺1,997 was made in the Whiteout Survival game on the Android platform. This transaction... was carried out without my knowledge, by one of my family members. The payment was made through Google Play, and I submitted a refund request via Google Play as well. In my reques
I came across a video claiming to show how to cheat in Whiteout Survival, but what I actually found was incredibly conce...rning. The video contains five different external links, supposedly for enabling cheats in the game, but every single one of them is flagged as unsafe. My browser warned me that th
I’ve been playing Whiteout Survival for about a year and a half, and I’ve generally enjoyed the game—until now. On April... 1st, someone who doesn’t even play the game—my friend—accidentally made an in-app purchase using my device. Realizing the mistake immediately, I requested a refund, and shortly af
I’ve been playing Whiteout Survival with my older brother for nearly 2 years, and recently, his account was hacked and p...ut up for sale through social media. We immediately reported the situation to the in-game support team, submitted proof of ownership, and even sent bank receipts showing real-money
I’ve spent months building and managing my alliance in Whiteout Survival, dedicating serious effort to leading and organ...izing everything. But because I had to step away from the game for just one week due to work-related obligations, my alliance leadership was automatically transferred to a random p
I’ve been trying to delete my Whiteout Survival account, but it feels impossible. The customer support is painfully slow..., unhelpful, and instead of guiding users, they bombard you with irrelevant and complicated questions designed to stall the process. It honestly seems like they are doing everythin
I’m incredibly frustrated with Whiteout Survival after discovering that I was charged for a pack I never purchased. I im...mediately contacted the support team to resolve the issue and was told, like many others, that I would receive a response "within 3 days." Well, it's been over a week, and I still
I'm extremely disappointed with Whiteout Survival and how the moderation and support system works. I was suddenly muted ...in the game without any explanation, receiving a “you’ve been muted” error. Sure, if I violated a rule in global chat, I’d understand a penalty there. But what makes no sense is th
Today, I tried to purchase ₺785 worth of Frost (in-game tokens) for Whiteout Survival from Liderepin.com. When I went to... pay with my credit card, I was shocked to see they added a 3.5% commission, and ₺815 was deducted from my account. But the nightmare didn’t end there. When I checked my in-game wa
I've been playing Whiteout Survival for 124 days, and lately, the global chat has been flooded with offensive language, ...insults, and constant harassment. I did what any responsible player would do—I took screenshots and reported the abusive messages to customer service. But instead of silencing the
I tried to buy an item in Whiteout Survival, even though both mobile payment and credit/debit card options were disabled... on my phone. I had completely forgotten that I had turned them off, so when the purchase went through, I was shocked. At first, I assumed maybe mobile payment was still active by
Whiteout Survival is a mobile survival strategy game developed by Century Games PTE. LTD. Players manage a settlement in a frozen world, gather resources, develop their city, recruit heroes, and cooperate or compete with other players. The game follows a free-to-play model with optional in-app purchases.
Customer support: Players can contact Whiteout Survival support through the in-game customer service system by opening their profile, selecting Settings, and choosing Contact Us.
Whiteout Survival operates in the mobile gaming industry, combining survival, city building, resource management, strategy, hero collection, and multiplayer gameplay. Players progress by developing their settlement, managing resources, completing events, and participating in alliance activities.
User sentiment is mixed, with complaints commonly focusing on customer service, account restrictions, technical problems, purchases, and difficulties resolving account-related issues.
If you’ve experienced issues with Whiteout Survival, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
