Whiteout Survival

I play Whiteout Survival on the Android platform, and today I received a warning in my account stating: “If you do not repurchase the refunded packages, your account will be closed in 72 hours.” My player ID is 5302918*. I attempted to process a refund through Google Play, but I did not receive any...

I’ve been playing Whiteout Survival on the Android platform for three years, and my Chief Gear had been at K1 3-star level. However, after an update about a month ago, I noticed that my gear was downgraded to K1 2-star. My player ID is 161715340. I’ve contacted customer support multiple times to fix...

I play Whiteout Survival on the Android platform. On August 17, 2025, a purchase worth approximately ₺2,300 was made from my credit card without my knowledge for an in-game package, and a refund process was initiated afterward. Following this refund, my account (ID: 5073*47)** was restricted, and I ...

On August 10, 2025, a payment of ₺1,997 was made in the Whiteout Survival game on the Android platform. This transaction was carried out without my knowledge, by one of my family members. The payment was made through Google Play, and I submitted a refund request via Google Play as well. In my reques...

I came across a video claiming to show how to cheat in Whiteout Survival, but what I actually found was incredibly concerning. The video contains five different external links, supposedly for enabling cheats in the game, but every single one of them is flagged as unsafe. My browser warned me that th...

I’ve been playing Whiteout Survival for about a year and a half, and I’ve generally enjoyed the game—until now. On April 1st, someone who doesn’t even play the game—my friend—accidentally made an in-app purchase using my device. Realizing the mistake immediately, I requested a refund, and shortly af...

I’ve been playing Whiteout Survival with my older brother for nearly 2 years, and recently, his account was hacked and put up for sale through social media. We immediately reported the situation to the in-game support team, submitted proof of ownership, and even sent bank receipts showing real-money...

I’ve spent months building and managing my alliance in Whiteout Survival, dedicating serious effort to leading and organizing everything. But because I had to step away from the game for just one week due to work-related obligations, my alliance leadership was automatically transferred to a random p...

I’ve been trying to delete my Whiteout Survival account, but it feels impossible. The customer support is painfully slow, unhelpful, and instead of guiding users, they bombard you with irrelevant and complicated questions designed to stall the process. It honestly seems like they are doing everythin...

I’m incredibly frustrated with Whiteout Survival after discovering that I was charged for a pack I never purchased. I immediately contacted the support team to resolve the issue and was told, like many others, that I would receive a response "within 3 days." Well, it's been over a week, and I still ...

I'm extremely disappointed with Whiteout Survival and how the moderation and support system works. I was suddenly muted in the game without any explanation, receiving a “you’ve been muted” error. Sure, if I violated a rule in global chat, I’d understand a penalty there. But what makes no sense is th...

Today, I tried to purchase ₺785 worth of Frost (in-game tokens) for Whiteout Survival from Liderepin.com. When I went to pay with my credit card, I was shocked to see they added a 3.5% commission, and ₺815 was deducted from my account. But the nightmare didn’t end there. When I checked my in-game wa...

I've been playing Whiteout Survival for 124 days, and lately, the global chat has been flooded with offensive language, insults, and constant harassment. I did what any responsible player would do—I took screenshots and reported the abusive messages to customer service. But instead of silencing the...

I tried to buy an item in Whiteout Survival, even though both mobile payment and credit/debit card options were disabled on my phone. I had completely forgotten that I had turned them off, so when the purchase went through, I was shocked. At first, I assumed maybe mobile payment was still active by...