On August 2, 2025, I booked a property in Sarande, Albania through Airbnb (Reservation Code: HMZ42TWS4T) for ₺7.701,31 using my Ziraat Bank card. The listing’s location was incorrect, which made it impossible to find. I tried contacting the host but received no response. I immediately reported the issue to Airbnb support, but they also could not reach the host, and my reservation was eventually canceled. Since no alternative property was available at the time, I was left without accommodation.
I requested a refund to my card. Airbnb customer service initially told me I would receive it within 72 hours, yet seven days later, nothing had been refunded. Now, they claim they will only issue the amount as Airbnb credit, not as a direct card refund. The alternative accommodations they suggested were significantly more expensive, so I could not accept them.
I demand that Airbnb process a full refund of ₺7.701,31 directly to my card rather than issuing credit. I also urge the company to verify listing locations and host responsiveness to prevent other customers from experiencing the same inconvenience.
On July 15, 2025, I made a reservation through Airbnb with code hmxrncxkbj and paid ₺20,757. Shortly after, the host canceled my booking, claiming there was a pricing error. Airbnb’s policy clearly states that canceled reservations will be automatically refunded within 72 hours. However, no refund w...
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I booked two stays in Antalya via Airbnb for June 7–8, 2025 using reservation codes HM9PXKRAP5 and HMXFPKP22K, and I paid the full amount in advance. Unfortunately, my flight was canceled, so I couldn’t travel. I immediately informed Airbnb of the situation and requested a refund. However, I’ve been...
On August 27, 2025, I canceled my Airbnb reservation in Kaş, Antalya (Reservation Code: HMPX98P2NY) on the same day I booked it, as the cancellation policy clearly stated I was entitled to a full refund. The total amount I paid was ₺3,859.06, and I am still waiting for the refund to be credited back...
On August 28–30, 2024, I booked accommodation at Meymune Valide Konağı in Safranbolu through Airbnb, using reservation code HMYJDMDKHQ. I paid a total of ₺6,080 by credit card. The booking was confirmed, and the dates were shown as available on the Airbnb app. However, shortly after, the host contac...
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